Bonanzino Casino – generel debat (side 2)

No, I'm still waiting and I can't get any response from the site. Also, I haven't violated any rules. My money has been stuck on the site for 10 days now and I still can't withdraw it.

Live support told me that you only need to verify the address because of the different IP address, so I sent all my documents but still no response.

As far as I can follow your posts, it seems like the casino is actually doing something. Even though I understand you expected the smother process, I also suggest you keep cooperating with the casino. Let's now focus on how the address confirmation ends up. Can you kindly update us with the result once it has been reached, please?

There is no response, live support has been repeating the same things for 10 days.

So, have you sent all the documents requested from the casino in the right format and of good quality?

This is always very important, so your account can be verified.

We usually give casinos 14 full days for the process to be done, so if you see that even after this time period there is nothing done, I would suggest you file a complaint here and our team will intervene in your case.

Here's the link you can do so.

What do you say?

Live support does not even check my messages. What is a site that does not pay 344 dollars doing in Casinoguru?

It is quite possible that live chat does not deal with document verification and there is another department for that. Maybe I would try to write an email. 

Romi also gave you help in the form of a complaint if you don't know what to do anymore, your situation has gone on for more than 2 weeks and nothing is happening.

Wouldn't you at least like to try?🤔

Jeg har ventet på udbetalinger siden 15/12/24. Oplevelsen var ret god, de første udbetalinger var hurtige, men disse, jeg bad om, har stået på i halvanden måned nu. De har kun en chat for at kommunikere og i den svarer de kun, at økonomiteamet arbejder på forespørgslerne, som er lidt forsinkede.

På det seneste har de ikke engang besvaret chatten. Kan nogen hjælpe mig med udbetalinger? Hvis det samme skete for nogen, hvordan kunne de så løse problemet?

Hopefully our team will be able to help with your complaint you have submitted, even though this casino usually doesn't respond to us and ignores us, unfortunately.🤷‍♀️

I will surely keep my fingers crossed, though.🤞

May I ask when was the last time you were able to withdraw your winnings?

Selvfølgelig var sidste gang jeg var i stand til at trække overskud den 8/12/24, det tog længere tid end angivet på deres side, det tog 15 dage og angiveligt var det inden for 24 timer. Tidligere havde jeg formået at hæve og inden for 48 timer havde jeg hævningerne på min konto.

De sidste hævninger, jeg anmodede om, fortalte mig, at de havde forsinkelser med betalinger, og at jeg stod i kø. Og sådan har det været siden 15/12/24

Thank you for this information.

Now, hopefully, you will receive your winnings soon. And then you should maybe think about playing there again.

What do you reckon?

Når jeg ser og overvejer situationerne og mishandlingerne, vil jeg helt sikkert annullere min konto.

Jeg tvivler stærkt på, at jeg vil modtage noget, da jeg prøver at logge ind på min konto og ikke engang kan komme ind på casinosiden. Total fidus

Let's try to think in a positive way for now. I still hope you will receive your winnings.🤞

Det var en komplet fidus. Kasinosiden er forsvundet, og det samme er midlerne og det hele. En fidus i enhver forstand af ordet.

Jeg har søgt og finder kun, at kasinoet er lukket. Firmaet, det tilhører, er Crackerjack Entertainment NV, og intet vises. Hvert kasino, som jeg finder, hører til det firma, fungerer ikke. Desværre har de røvet alle os, der har ventet på hævninger fra det firma. Jeg ved, at der ikke kan gøres noget, men hvis der var et tilsynsorgan, der kunne rapporteres til, tror jeg, at mere end én bruger ville gøre det.

Our data team got the information that this casino has indeed closed. We have already included it in our review. so everyone is informed.

I am not sure now how our complaint team will continue to resolve your case, though. It is because we are not sure they will be willing to communicate with us, you know.

Let's hope for the best, of course.🤞

Mange tak. Vi håber, at tyveriet begået af denne virksomhed kan løses og opklares.

I hope for the good resolution too but let's get not ahead of ourselves.

Good luck and fingers crossed. ☘️🤞

Hej! Jeg har bekræftet, at Bonanzino.com-webstedet indeholder links til andre kasinoer. Kan du prøve at kontakte dem for at se, om de vil håndtere betalingskravet? Linket du angav virker ikke for mig.