Hi,
I activated the 55% deposit bonus before making my deposit and then deposited 10,200 HUF. I fully completed the 40x wagering requirement associated with this bonus.
After completing the wagering, my balance exceeded 200,000 HUF. However, without any prior notice or valid explanation, the casino credited only 28,000 HUF.
According to the bonus terms, withdrawal limits apply only to no-deposit bonuses. This was a deposit-based bonus, and no payout restriction was disclosed. There was no T&C notice or reference to any special conditions on the promotion.
In my opinion, the casino violated its own terms and did not act in a fair and transparent manner.
I request a full investigation and the payment of my rightful balance.
As shown in the promotional image, there is no T&C label or any reference to special terms or restrictions.
Casino support confirmed in live chat that there is a 150% maximum withdrawal, but they cannot show where this rule is written in the terms.
Additional update:
The "Bonus Terms" link only redirected to the general T&C.
Those terms mention a withdrawal limit only for no-deposit bonuses (32,000 HUF).
No limit is stated for deposit-based bonuses, only the 40x wagering requirement.
No special T&C or maximum payout was displayed on this promotion.
The alleged 150% rule was mentioned only after my winnings were restricted.
This confirms that the rule was not disclosed in advance.
Additional update:
The "Bonus Terms" link only redirected to the general T&C.
Those terms mention a withdrawal limit only for no-deposit bonuses (32,000 HUF).
No limit is stated for deposit-based bonuses, only the 40x wagering requirement.
No special T&C or maximum payout was displayed on this promotion.
The alleged 150% rule was mentioned only after my winnings were restricted.
This confirms that the rule was not disclosed in advance.
