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BOOMERANG BET Casino – generel debat (side 7)

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2 måneder siden
gbdk

Hi,


I activated the 55% deposit bonus before making my deposit and then deposited 10,200 HUF. I fully completed the 40x wagering requirement associated with this bonus.


After completing the wagering, my balance exceeded 200,000 HUF. However, without any prior notice or valid explanation, the casino credited only 28,000 HUF.


According to the bonus terms, withdrawal limits apply only to no-deposit bonuses. This was a deposit-based bonus, and no payout restriction was disclosed. There was no T&C notice or reference to any special conditions on the promotion.


In my opinion, the casino violated its own terms and did not act in a fair and transparent manner.


I request a full investigation and the payment of my rightful balance.

As shown in the promotional image, there is no T&C label or any reference to special terms or restrictions.


Casino support confirmed in live chat that there is a 150% maximum withdrawal, but they cannot show where this rule is written in the terms.

file

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Additional update:

The "Bonus Terms" link only redirected to the general T&C.

Those terms mention a withdrawal limit only for no-deposit bonuses (32,000 HUF).

No limit is stated for deposit-based bonuses, only the 40x wagering requirement.


No special T&C or maximum payout was displayed on this promotion.

The alleged 150% rule was mentioned only after my winnings were restricted.


This confirms that the rule was not disclosed in advance.


2 måneder siden
gbdk

Additional update:

The "Bonus Terms" link only redirected to the general T&C.

Those terms mention a withdrawal limit only for no-deposit bonuses (32,000 HUF).

No limit is stated for deposit-based bonuses, only the 40x wagering requirement.

No special T&C or maximum payout was displayed on this promotion.

The alleged 150% rule was mentioned only after my winnings were restricted.file

This confirms that the rule was not disclosed in advance.


Andrea82
2 måneder siden
gbdk

Hello, and thank you for this description.

Maybe the casino indeed changed the rules for deposit bonuses, but still, those should not be applied retroactively, especially if the player could have known that the moment the bonus was taken.

I'd say this is indeed a situation worth a second look. Would you mind submitting a complaint? I'm pretty sure that my colleagues will gladly investigate the voided winnings.

Radka
2 måneder siden
gbdk

Hi Radka,

I will submit the complaint. Since then, live chat has acknowledged that they did not inform me about this and that it is an internal rule. However, they were unable to provide any evidence of this. 

file

Andrea82
2 måneder siden
gbdk

Hi Andrea82,

If the casino cannot provide the voided balance, I consider that a problem. To me it seems the problem was indeed a systematical mistake; the casino admitted that and it should be corrected.

Radka
2 måneder siden
gbdk

Hi Radka,

I filed the complaint. 🙂 thank you

Andrea82
2 måneder siden
gbdk

I thank you. Let's see what can be found out.

2 måneder siden
esdkgb

Jeg har prøvet at hæve siden mandag, og det går stadig i stå. Der står, at det er under gennemgang, men det har ikke ændret sig, og de svarer ikke på min Gmail eller noget. Jeg ved ikke, hvad jeg skal gøre. Det var et betydeligt beløb at hæve. De bad om mit ID, som jeg sendte (begge sider), og der stod, at det var bekræftet. Jeg ved ikke, om jeg er verificeret eller ej.

Automatisk oversættelse:
Joseelopez5
2 måneder siden
gbdk

Is it perhaps possible for you to check the information regarding the verification in your account?

You should be able to see if your account is verified or not.

Have you also tried to ask the live chat?

Romi
2 måneder siden
esdkgb

Hvis alt

Automatisk oversættelse:
Joseelopez5
2 måneder siden
gbdk

Did you try what Romi wrote to you? Live chat is pretty cool to check out and they should be able to tell you more. 

2 måneder siden
itdkgb

Men kommer udbetalingerne? Jeg anmodede om en søndag, og i dag er det torsdag, og den bliver stadig verificeret. I chatten siger de bare, at jeg skal vente. Før sagde de maks. 96 timer fra udbetalingstidspunktet, og nu siger de, at det kan tage endnu længere tid.

Automatisk oversættelse:
luskwi
2 måneder siden
gbdk

Hi, I think it depends on the nature of the situation. So, are you verified? Did you play with a bonus? 

If not, then you just need to wait; sometimes it can also depend on the payment method you chose. Alternatively, the casino might just be experiencing a delay, or sometimes the casino causes the delay on purpose. There are various reasons why a withdrawal might be delayed. 

For now, though, I’d recommend waiting, and if nothing happens, be sure to reach out and we’ll try to help.

I’d like to add that we give casinos 14 days to resolve withdrawals, so I believe everything will be sorted out by then and you’ll have your money.

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