Boomerang-Bet.io Casino – generel debat

Hvis du vil diskutere noget i relation til Boomerang-Bet.io Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hej, bonusbetingelserne siger, at det er en ikke-klæbende bonus, og at rigtige penge bruges først. Jeg havde indbetalt €100 + bonus. Efter et par spin havde jeg over €1000. Da bonussen ikke er klæbende i henhold til vilkårene og betingelserne, har jeg annulleret den. Derefter var der kun €100 (indskud) tilbage på min saldo. Du påstår, at jeg spillede med bonuspenge først, og så er pengene væk. Det kan jeg ikke. Hvis der står i dine vilkår og betingelser, at jeg først spiller med rigtige penge, sker det automatisk. Det er slet ikke sandt.

Hello, I'm sorry to hear that you've come across this problem. Have you read the Terms and Conditions properly regarding bonuses and what you can and cannot do? Could you post a screenshot of the bonus you played with?

Jeg har allerede indgivet en officiel klage. Jeg har læst vilkår og betingelser. En non-sticky bonus tilbydes, men de fungerer som en sticky bonus. Det er ikke korrekt.

Hello,

There is actually one thing that concerns me a bit. Based on what rule did the casino considered your bonus a sticky - as you suggested, please? Expecialy the quotaing you posted in the complaint is interesting:

"All bonuses are non-sticky. This means that you cannot request your withdrawal until the wagering requirements are fully met. Also, you start playing for real money first, then bonus money, and once the bonus money is lost, the bonus is lost too"

I would like to look at it more closely later.

We will, in any case, try to stick with your complaint process. You may rest assured it will be handled properly.

Det hele er totalt modstridende. Jeg har gemt alle e-mails. Først siger de, at jeg spillede med bonuspenge først, selvom vilkårene siger omvendt. At spille med bonuspenge først er ikke muligt i noget casino, jeg kender til. Senere indrømmede de, at det først var rigtige penge. Men hvad er meningen, hvis de behandler det som "klæbende", selvom vilkårene og betingelserne siger "ikke klæbrigt"

It is an interesting situation, as I could say, and we will need to wait for your complaint to proceed further and hopefully get resolved soon in the best way possible.🤞

We'll watch this case closely, for sure.

Det bliver først rigtig interessant, når casinoet rent faktisk kommenterer på dette. De annoncerer ikke-klæbrig, og så bliver du snydt.

When the complaint moves forward and nothing is resolved, we will definitely contact the casino and see what they say and what we find out. 

Hopefully everything will be cleared up. 

I have to admit I'm also more familiar with the variant through which the real money is usually used for bets first.

In any case, I was meant to ask you this part you mentioned in the complaint:

"All bonuses are non-sticky. This means that you cannot request your withdrawal until the wagering requirements are fully met. Also, you start playing for real money first, then bonus money, and once the bonus money is lost, the bonus is lost too" comes from the casino's terms or from the streamer, please?

I still find it quite curious that such a casino would oppose own terms so openly. I expect complaint to explain the whole context, of course.

Dette er fra casinoets bonusvilkår og -betingelser!

Thank you for that. We will keep an eye on this case now.

Der er gået en uge og intet er sket. Hvad sker der nu?

I can see that our team is working on your complaint, and I will talk to Dominika today to find out if she learned anything more.😉

Hopefully she will be able to update you as soon as possible, even though our team has to deal with hundreds of complaints every day.

Please be patient and wait for her reply.🙏

I filed a complaint against this casino but just wanted to post a warning for people reading the forum looking for info.

If you deposit on this casino and lose it and account zeroed out. If you make a fresh deposit or given cashback or anytihng like that...they try to make you wager your prior lost deposit 3x.

Even when their own terms state

According to our policy, all deposits must be wagered 3 times before withdrawals related to those deposits can be processed.

They are trying to make you wager prior lost deposits that have no relation to fresh deposit or different promos.

Very shady casino.

Do not play here. They change their terms on you and if you complain and win your complaint, they will disable your account.

Very vicious and childish casino

So, from what I understand, they closed your account, but it was resolved in the end? Or how is it? I saw that your complaint is marked as resolved, so I'm curious.