Buff Bets Casino – generel debat (side 3)

Why is the safety still a 5.7? With almost 2500 black points that needs to be lowered badly right?

My experience is exactly the same as many others here.

My withdrawal has been pending for 53+ days.

I provided the requested docs weeks ago. They confirmed receipt, said they sent it to finance, and then went completely silent. Only endless "we are checking" replies with zero progress.

This is the same pattern many players are reporting, fast when taking deposits and giving bonuses, but total radio silence and endless excuses when you try to withdraw your winnings.

I only use USDC crypto, stopped playing completely, and have a history of successful smaller withdrawals. Still, they suddenly demand a bank statement (which has zero relevance to my activity here).

This is clear stalling. Buff Bets is happy to take your money instantly but does everything possible to avoid paying out.

Warning to everyone: Stay away from this casino. Check the recent complaints before depositing anything. This is not a trustworthy operator.

Buff Bets Casino license issue

According to the Casino Guru review, Buff Bets Casino (operated by Tusitier Ltd) claims to hold an Anjouan (Comoros) license issued by Anjouan Gaming.

License details listed by Casino Guru:

License number: ALSI-202505043-FI2

Marked as "Verified"

However, when I checked directly on the official Anjouan verification page (https://anjouongamingboard.org/verify/), entering this license number returns:

"No matching licence found

No licence was found for this number or name. The operator may not be licensed, or the details may be incorrect. Check the Licence Register for the full list."

This raises a serious red flag about the validity of their claimed license.

This is a major red flag. Casinos claiming a license that doesn’t show up in the official registry are very risky.

Casino Guru still shows it as "verified," but the regulator’s own database says otherwise.

Can you please clarify?

Hello, it looks weird, doesn't it?

That's because of the mathematics. 2.5K black points sounds like an incredibly high number, but for bigger casinos, it takes more than that to ruin the Index completely. Please do not consider this a question of principle. Index is a number; thus, it's based on math. A complaint, on the other hand, demonstrates that the casino wasn't fair towards you. And if they aim to treat other players with active complaints the same way, the Index will reflect that as the black point will rise.

Simply put, I understand your feelings. However, the Safety index is not just a good or bad index; it is a palette of numeric values.

I understand that it is strange, and while reading about other players' negative experiences, it feels natural to join them.

I'm sorry to see such a negative end; believe me, I empathize with you. Thanks for warning the others by sharing your situation on the forum.

I specifically checked the number mentioned in the review and found the entry exactly as described:

In my opinion it changes nothing when it comes to casino practices, but the license is valid.

Their license company is rigged. I send them more then 5 mails in the last 2 months with 0 replies.

EXACTLY the same ! First small withdraws and then when i can withdraw 4.000 euro SUDDENLY problems came up and now they also did not reply to me. The fact that a casino litterly can say you did something wrong and close your account and when you ask for proof or anything. They just ignore and you lost your money and there is nothing you can do.

i mean with al the proof and even that they ignore you even at this point. They are litterly keeping my winnings of 4.160 EUR and there safety its litterly the same. Or some reviews are fake i mean they should have a 3 or something. This makes no sense in my opinion.

Hello, I understand what you are saying and I also get that based on your very bad experience you would personally and manually adjust the rating to fit your opinion.

However, with all respect to your experience, the whole process and results remain completely transparent, neutral, and fair because they are based on a mathematical calculation that compares the disputed amount to other aspects of the casino. If we only decided to measure Safety indexes based on feelings after unresolved complaints, there would be only good casinos with no unresolved complaints and completely bad casinos with at least one unresolved complaint for a disputed amount of $50.

Fake reviews have become a trend, and the entire industry is aware of this. We remain one of the few pages where user feedback is still separate from the Safety Index. Well, guess why...

Today, you can hire a partner to provide you with a pack of unbiased and fair positive reviews. So, we opted for verified reviews. Did you notice this change? It's our way to distinguish between a standard review with lower value and a verified version. The second means that the writer provided proof that he actually plays in three casinos and thus pose a higher value.

I really empathize, and I'm glad you helped us show others what this casino is capable of. I and Jaro will do our best to keep the user reviews as real as possible.

Hi Radka,

I understand that the Safety Index is calculated mathematically and takes many different factors into account to give an honest, fair, and transparent assessment.

However, let’s look at Buff Bets Casino as a concrete example. A new player who checks the review sees a 5.7 (Below Average) score. This does not clearly signal a serious red flag or major danger.

In reality, there are now multiple confirmed cases in the forum where players have had their winnings refused, at least 3 similar cases totaling around 15,000+ EUR. The casino either makes excuses, stalls indefinitely, or simply ignores both players and Guru’s communications.

Two important points:

1. The Safety Index was already 5.7 before these cases appeared and has not changed at all despite the new complaints.
2. At least two of these cases were closed by Guru as "Uncertain", even though the end result is the same: players are not receiving their winnings. The problem goes far beyond poor communication or service, it’s about the casino refusing to pay legitimate winnings.

This is the main issue for players. It’s not just about "unresponsiveness", it’s about actually getting the money you won. As players, we deposit thousands of euros of real money, and when we finally hit a rare win and want to cash out, it becomes impossible.

Back to the main point: How can a new player sense or be aware that Buff Bets is a big danger when it only has a 5.7 "Below Average" score?

The 5.7 is clearly fake. Everywhere you see negative stuff and when you see 5 stars it's fake. See for example trustpilot. The 5.7 needs to be changed because its not safe at all to play there.

Well, I understand this is about disagreement. If you read the explanation, you can see it's not fake; it's a process my colleagues use. I understand you would like to see the casino completely written off, but I have tried to explain transparently how it works.

In my opinion Below average, combined with the factors, is risk:

Every player can see all the complaints and precise explanation of the Safety Index. One number does not tell the whole story; that's a fact and we keep saying that over and over again. Someone has to be the first, and if the casino aims to act similarly in other complaints, the Safety Index will drop down accordingly once such complaints are closed. We provide the guide titled "How We Review Casinos and How to Pick a Casino" for the same reason; it is based on our methodology and does not focus on just one current Safety Index number.

I perfectly understand what you aim to say, but please keep in mind that the Safety Index alone is a mathematical result; it is not just 10 or zero.

Do you know what I aim to say, please?

Thanks for your thoughts.

Maybe a different perspective: If a yellow indicator with fully explained unfair rules and an unresolved complaint does not seem like a warning, I guess it's about personal thresholds.

In my previous post, I tried again to explain the difference between what may be expected and what we can actually do.

No, the safety index won't change with newly submitted complaints; it changes only when a closed complaint proves the casino wrong. However, for the purpose of proper warnings and data, the casino review page was recently redesigned and now provides the scales I screenshoted in the previous post.

Once more, I understand the nature of these questions. In general we do not presume the future based on open complaints; after careful examination the mathematical formula works only when the case is closed.

Every detail of the review reflects what we gathered about the casino and it's there for players. Many casinos accepted penalties for past unresolved complaints but resolved other complaints, demonstrating that a casino's fairness is relative and based on the number of investigated complaints. Each unfairly approached closed complaint means a penalty for the casino. Larger casinos require more such cases to fall into the red numbers, whereas smaller casinos can do so with only a few complaints and a higher disputed amount.

In my opinion, no transparent explanation will ultimately satisfy you, and I get it, because it's about uncertainty. We are uncertain too; that's why we need more closed complaints to adjust any rating accordingly and retroactively—no predictions. But to keep the benchmark the same for every operator, there must be a system.

I respect that you would probably do things differently; we have this way.

What does this mean?

Well, it means that according to the screenshot, there have been 5 complaints submitted thus far:

three already ended and are unresolved, such as yours

one could not be accepted—that's the rejected one

one has been resolved.

If you are asking about the ratio, I'm afraid I'm not familiar with the precise formula, but it is as described with the Safety Index. It's math. The severity of the unresolved complaint demonstrated by the number of black points, which are based on the disputed amount, presents part of the mathematical formula. It is not just about the number of complaints, but rather about the severity as well.

Maybe a detail: the reviews are not updated in real time; it happens once or twice per week, so as you can see now, this is the current state:

Great, looks much better now after the update!

A score they deserve in my opinion.

Yeah, I guess I should have started with the fact that we commonly update reviews on a weekly basis. Now that I'm reflecting on it, that's probably one of the most important factors, considering the complaints we discussed.

I'm sorry; next time I'll try to keep that in mind. 🙂

I'm glad we are on the same page, though. I truly understand the casino behaves unfairly to many players.