CandyLand Casino – generel debat

Hvis du vil diskutere noget i relation til CandyLand Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hello i won 578.00 on 11-11-23 and i havent heard anything.I goto live chat and rep says they need my id and utility bill statment.I sent them and still nothing.I won here along time ago and got that payout but they kept most of it for some reason.I cant find any phone # for them.What can i do

Hi, did you successfully complete the verification when the casino asked you for ID and utility bill ? I think more than two weeks to wait for the withdrawal is quite a lot.

That's why I would recommend you to file a complaint with us. Just click here. Our team will try to help you. Are you in? 

Yes I did and haven't heard a word. I know I'm not going to play here anymore

Obviously a smart decision, if only you had made it sooner:

🙁 https://casino.guru/candyland-casino-review

I find it weird that lcb.org has these guys in the top 10 casinos that are good.Not to me

I think everybody reviews casinos based on some factors, so maybe you could ask directly there how is it possible that they have such a high rating ? 

Anyway, I think it's clear from the answer that Radka shared that I'd rather avoid this casino. I suppose you will do so too. 😕

I won $500 from candyland casino on Dec.8th my documents verified finally the 19th after sending in so many times. Then the wait 5 to 14 business days.. no other casino I know takes this long! It was easy for them to take my money but hard to pay out..

Hey there!

I moved your post here to this thread to give you a chance to glimpse at other people's issues and replies.

Simply put, I hope you'll get your money soon. Because the safety index is just far too low for my taste. 🙁

Take a look 👈

One way or another, if you struggle longer, I'd say submitting a free-of-charge complaint might help you.

I expect you're not yet familiar with the Casino Guru Resolution Center, are you? Don't worry, this guide should come in handy: https://casino.guru/complaint-resolution-instructions

What do you think? Is it up to your taste? In my book, it's worth a try.

Let me know what you think, please.

I'm thinking I will wait out the 14 days that they said it takes to process wich is ridiculous.. then I'll file a complaint . I did read on how to file and the info on what to expect or not.. I know I won this money fair.. they should have no issues.. I was happy to give them my money now they can pay

Ok here's an update, Candyland Casino paid me but only $207 out of $500..I contacted them and brought this to their attention only to be told that they would have to escalate this..

What should I do at this point?

Frankly, the answer is quite obvious; until these 14 full days run out, I suggest waiting. Well, you got the first part, so I guess it's just a matter of time.

Is it normal for them to make separate payments?

I'm not sure if you asked for 500, so I don't think it's completely normal. Did the casino give you any reason why they only sent you that amount ? 

However, as Radka said, if they have already sent you some money, we can think positively and I firmly believe that you will get the rest. Be sure to keep us updated.

They do this on everyone.I got 200.00 outa 745.00 from them.Joke site

Still never got the rest.Im not playing here much anymore.

Hey, I saw that you had a complaint about this problem, but in the end you told us to close it. Why did you do that? You didn't want to drag it out and deal with it anymore and you were tired of the whole thing or was it something else ? 

I have a feeling it's been a long time and you probably won't even see the money, which would convince me to never go to a casino like that again. 

Godmorgen, jeg er i samme situation – 500 euro

Da jeg bad om de dokumenter, jeg havde sendt, var det eneste svar, jeg fik i chatten, at jeg virkelig burde indgive en klage, fordi de heller ikke forstår det. De betaler ikke, og de har ikke svaret på mine e-mails – det er frustrerende at spille og ikke få vores penge. Jeg fraråder kraftigt at tilmelde sig dette casino; det er svindel, intet andet end tyveri. Jeg forstår ikke, hvordan det har så høj en vurdering på Trollispop.

De betaler ikke, og de svarer ikke på noget. Her er chatsamtalen

Jeg ved ikke, hvad jeg skal gøre. Desværre bliver jeg nødt til at gå efter anmeldelserne for at se, om det er troværdigt eller ej. Jeg stolede på dem, og de vil simpelthen ikke give mig en forklaring – og selve chatsupporten siger, at jeg skal anmelde dem. Hvad fanden er det for et casino? 😩

De siger bare ingenting – de beder om dokumenterne og fortæller dig ikke, om casinoet er blevet verificeret eller ej. Hvis det er svindel, bør det lukkes ned, og tyveriet bør stoppes.

Hey, so the problem is verification, right? If you don't know what to do next, no one is responding, you're not verified, and you can't withdraw your money, the best thing to do would be to file a complaint with us. I'm not saying it has to be resolved, but if the casino didn't address it, our safety index would be even lower than it is now.

Will you give it a try?