Cashalot Casino – generel debat (side 12)

Jeg har desværre også en klage. Jeg har spillet der i årevis, men har aldrig anmodet om en udbetaling. Nu har jeg vundet og ville hæve 450 euro. Efter 6 dage modtog jeg pludselig en besked om, at min konto var blevet lukket, selvom jeg er et verificeret medlem, og jeg vil ikke modtage en udbetaling, fordi jeg har overtrådt 7.6 i deres vilkår og betingelser, hvilket slet ikke er sandt.

De gjorde præcis det samme mod mig i dag. Jeg har aldrig brugt en bonus

Hi, it's a shame when something like this just occurred. Could you tell me what the point is and what you violated ? Were you playing with some kind of bonus?

Tell me a little more about it so I know what's going on. 

Oh, so I see that the casino is obviously not the most reliable, especially when I saw that your complaint was closed a few days ago because the casino doesn't want to cooperate with us and doesn't respond to complaints. I would like to say something positive but I don't think I can find it in this situation and the only thing that can be taken from this is that I would not play in casinos with such a low safety index and I would be cautious. 

De siger, at jeg har overtrådt 7.6 af deres vilkår og betingelser. Jeg har aldrig accepteret en bonus på mine indskud. Jeg har kun spillet på Jeg har spillet casinospil, men ikke købt nogen bonus. Jeg vandt i et spil uden bonusrunder. Nu da jeg prøvede at chatte med dem og spørge, hvad jeg gjorde forkert, lukkede de chatten, og det ser ud til, at jeg også er blokeret der.

Well, from what you describe, it's all unpleasant. But since we tried to help and nothing was resolved, I suppose they probably won't cooperate much with you either. I'd like to say something different, but the way they are behaving, it's going downhill and I would definitely forget about this casino as soon as possible. 😥

I could think of one more possibility and that is to complain to the authority, so if you feel like it, you can try it, although I don't guarantee a positive result again. 

What do you think? 

Jeg har allerede sendt til Curaçao eGaming.

Great and when did you send the complaint there ? I'm curious what they'll write you off and how they'll handle it. If you get an answer, you can certainly share it with me. 

It's probably the last option you have besides a lawyer, of course. 😕

Jeg skrev til dem i dag. Mærkeligt at chasalot fortum sender tilbud om bonusser til min e-mail, når de lukkede min konto og blokerede mig i chatten

Apparently it will be an automatic email, and I have seen this happen in several cases at other casinos as well. I find it quite strange and not totally cool. But there's nothing you can do about it, unless you block the email if you don't want to receive anything from them. Of course, while there is still some hope, I probably wouldn't do it.  

Hold dig absolut væk!!! De udbetaler ingen gevinster. Jeg har spillet der i lang tid, men aldrig vundet, og nu ville jeg udbetale, og pludselig siger de, at jeg spiller med bonusser, og min konto bliver lukket. Live chat lukker så snart jeg spørger, og mails bliver ikke besvaret. Absolut skændsel og kriminel

Det er præcis, hvad de også gjorde ved mig.

Vi vil aldrig se de penge.. Jeg føler mig så fucking snydt. Det er straffende nu, at du tror, du ville få dem. Jeg ved, at jeg ikke gjorde noget forkert.

Are you saying your account has been closed, and winnings voided, because you played with a bonus? That's rough... Sadly, it quite fits what we already know about the site. I mean this casino's lost interest in resolving players' issues some time ago. I am really sorry, you had to experience it for yourself.

Did you see its Safety Index?

Well, I don't dare to ask how much you lost there.

Jeg spiller ikke med bonusser.. Jeg spiller aldrig med bonusser

I believe the post above was meant for someone else.🤷‍♀️

Thank you for the information anyway. Could you perhaps tell us the reason you try to avoid the bonuses?🤔

Er dette cashalot casino gået konkurs? Kan du fortælle mig Casinoguru?

Hi, according to what I have seen the casino should not operate anymore and it should be closed as we have mentioned in the review. Why do you ask?

For indtil for cirka 15 dage siden var den oppe at køre, nu har siden været under vedligeholdelse i mere end 15 dage.

And do you have any money in your player account or not? Or did you want to play in this casino and try it? 🤔