I would like to add a personal note. In search of internal contact, I checked out our database, and I was sincerely hoping I could ask someone from our Affiliate Team for a working email contact. You would not believe what I found. An internal note saying we've been given some emails, yet never ever has replied back... 🙁
I must say I'm glad to see the safety index is low.
Hello don4yk, Sorry to hear about your negative experience regarding Email, Now info@casinerx.com is available for everyone, and We will try our best to get back to customers as soon as possible.
Best Regards,
Casinerx team.
ok bare behandle min tilbagetrækning og det hele.
Jeg skrev også til denne mail. Ingenting endnu.
Jeg har ventet siden midten af juli i år og uden held. Måske lykkes det endelig for dig i september?
Hej svindler!
Vi beklager dine åbenlyse løgne, men hverken før eller nu har info@casinerx.com aldrig været tilgængelig for alle. Hvis du skriver noget der, får du ikke noget svar. Og generelt vil jeg give råd til spillere, der læser denne beskedtråd: det er bedre ikke at blive involveret med svindlere, der stjæler dine penge.
Hej svindler!
Vi beklager dine åbenlyse løgne, men hverken før eller nu har info@casinerx.com aldrig været tilgængelig for alle. Hvis du skriver noget der, får du ikke noget svar. Og generelt vil jeg give råd til spillere, der læser denne beskedtråd: det er bedre ikke at blive involveret med svindlere, der stjæler dine penge.
Dasha, som du kan se, var vores indsats ikke forgæves. Jeg ser hvordan deres indeks her bliver lavere og lavere hver gang.
Jeg ved ikke hvorfor, men jeg tror slet ikke på, at de vil kunne rette op på situationen. Det er mere som et forsøg på at holde sig lidt mere oven vande på grund af den påståede feedback fra kunder, men i virkeligheden har intet ændret sig og vil ikke ændre sig. Hvorfor opretter I dette cirkus her, mine herrer?
Some casinos that become a scam stay online to still get deposits, a case I remember is Scatterhall, they were a normal casino like many operating with a Curacao license and all of a sudden they stopped processing withdrawals but they are still online even tho their rating is near zero
Ja, du har ret. Deres aktivitet kan kun stoppes ved at tilbagekalde deres "pseudo-licens". Faktisk er jeg i øjeblikket ved at forberede en appel til den relevante costaricanske regeringsmyndighed om at tilbagekalde deres databehandlingslicens, da deres såkaldte "aktivitet" forårsager tab for deres egne kunder. Jeg er næsten færdig, jeg har et par dage tilbage til at vente på nogle dokumenter fra de offentlige myndigheder i Ukraine, og så vil jeg sende alt dette til ministeriet for handel, industri og økonomi i Costa Rica og den kommune, der faktisk udstedte dem dette "licens". Hvad der kommer ud af alt dette - vi får se. Men jeg vil ikke lade dem leve fredeligt.
Despite those complaints, why there's no warning or note on review page that this casino is stealing players money?
I made a deposit of $70! I can't bet on sports or play slots. I constantly get an error that I have no money on my balance. But that's not true! Nobody answers me in chat or email! I created a withdrawal request a month ago! The withdrawal has not yet been confirmed!
Ven, lykkedes det dig at hæve dine penge? Jeg har ventet i en måned på at hæve mit indskud. Det er et lille beløb på $70, men de har stadig ikke bekræftet min anmodning om udbetaling.
Of course not. I submitted a withdrawal request back in mid-July this year and still haven't received anything. People, when will they finally remove this hole from the site or at least put a zero in the rating scale? How many more people have to lose their money for someone to understand: casinerx are criminals and they have no place on such forums. Site administration, you are ruining your reputation by helping these scoundrels cheat players. The longer you delay, the more I'm starting to think you're with them.
Hello,
I understand and respect your opinion. But you should consider the situation as a whole. What is the difference between, e.g. delayed payment and stealing? We do not know the casinos' intentions. We can't even prevent that, but when it happens and we have proof, the safety index goes down.
Along the way, we published this:
So far, there has been just one unresolved complaint:
https://casino.guru/complaints/all
If you can provide proof that the casino is stealing, please send it here: data@casino.guru
or, preferably, submit a complaint.
We do not change the safety index because we think we know; we change it when we know for certain. Otherwise, all reviews would turn into guessed values. We prefer to avoid that. Luckily, everyone is welcome to read this thread and decide whether the casino is worth the risk. The safety index is not the one and only information we provide about casinos. It's just a part, as well as complaints, the forum, and user reviews.
Alt om min klage over dette "casino" er perfekt:
Dette "kasino" ignorerer fuldstændig mine anmodninger
de stjal mine indskud
de udbetalte ikke mine gevinster
oven i købet: de ændrede specifikt reglerne for ikke at betale
Det forekommer mig, at et lille fald i vurderingen (baseret på mængden af klagen) vil dårligt afspejle den reelle situation med dette "kasino".
Måske skulle vi tilføje nogle bemærkninger om dette til anmeldelsen af dette casino?
i hvert fald at casinoet kan ændre reglerne senere for ikke at betale
Hello.
I understand what you say, but when it comes to complaints the safety index decreases based on the number of black points earned through that - in your case 400. This is quite a low value.
Quoting from the complaint guide:
"If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."
The warning is there, though, not just only in the form of the unresolved complaint, but also as a part of the overview:
If you scroll down, you'll see the latest complaint right over the Safety Index, so those won't be missed.
I'm not saying the system is perfect as it is, on the other hand, it is the way we do it now. We need math and values to punish casinos exactly the same way to maintain fairness.
I honor your opinion; take this as a short summary of the very complex process.
endelig skete det, og deres vurdering faldt. Men jeg er bange for, at de vil fortsætte deres beskidte arbejde
Let's hope that the players will check the safety index before depositing, and will prevent any issues.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
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