Jeg har skrevet en anmeldelse, men tænkte, at jeg også ville dele min seneste oplevelse med dette casino her. Så jeg modtog et e-mail-tilbud på 150 % cashback på ethvert tabsindskud (se skærmbilledet nedenfor) Så jeg lavede en indbetaling, mistede den og gik til live chat for at få min cashback. Agenten sagde, at jeg ikke var berettiget og bebrejdede dybest set marketingafdelingen og hævdede, at de sendte reklamemateriale ud til en masse mennesker, der ikke var berettigede. Jeg sagde, at det er ligegyldigt, hvis jeg modtog et tilbud, der var rettet til mig, skal kasinoet respektere det, uanset om det var en fejl, det er ikke mit problem, at de har lavet en fejl, de skal respektere det, ellers det kan betragtes som vildledende reklame. Ethvert velrenommeret firma ville gøre det. Det er næsten som at tilbyde en kæmpe rabat for at lokke kunder til at købe noget, og ved kassen, når du allerede har betalt, vender de sig om og siger, at du faktisk ikke er berettiget til rabatten, vi lavede en fejl, men vi vil ikke give dig en refusion. Fortæl mig, at det er rimeligt. Jeg gentog, at kasinoet er nødt til at honorere deres tilbud uanset, men agenten insisterede på, at det ikke var kvalificeret og afbrød chatsessionen, mens jeg stadig chattede med dem. Jeg har besluttet at stoppe med at spille her for altid.
I've written a review but thought I'd share my most recent experience with this casino here as well. So I received an email offer for 150% cashback on any loss deposit (see screenshot below) So I made a deposit, lost it and went to live chat to claim my cashback. The agent said I wasn't eligible and basically blamed the marketing department, claiming that they sent out promotional material to a lot of people who were not eligible. I said it doesn't matter, if I received an offer that was addressed to me, the casino needs to honour it, regardless whether it was a mistake, it's not my problem that they made an error, they need to honour it, otherwise it can be regarded as misleading advertising. Any reputatable company would do that. It's almost like offering a huge discount to entice customers to buy something and then at checkout after you've already made payment, they turn around and say, actually you're not eligible for the discount, we made a mistake, but we won't give you a refund. Tell me that's fair. I reiterated that the casino needs to honour their offer regardless, but the agent insisted that was not eligible and disconnected the chat session while I was still chatting to them. I've decided to stop playing here for good.
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