Jeg er fuldstændig forvirret over, hvorfor dette casino vurderer så højt her. De plejede at være gode, men mine seneste oplevelser med dem er intet mindre end forfærdelige. Ekstremt lav RTP, jeg ser ikke ud til at vinde noget fra mine indskud, medmindre det er fra en gratis spin-bonus uden indskud, som er begrænset til en maksimal udbetaling på $50.
Men det, der satte sømmet i kisten for mig, var min seneste interaktion med dem. Jeg modtog et e-mail-tilbud på 150 % cashback på ethvert tabsindskud. Så jeg lavede en indbetaling, mistede den og gik til live chat for at få min cashback. Agenten sagde, at jeg ikke var berettiget og bebrejdede dybest set marketingafdelingen og hævdede, at de sendte reklamemateriale ud til en masse mennesker, der ikke var berettigede. Jeg sagde, at det er ligegyldigt, hvis jeg modtager et tilbud, der var rettet til mig, skal kasinoet respektere det, uanset om det var en fejl, det er ikke mit problem, at de har lavet en fejl, de skal respektere det, ellers det kan betragtes som vildledende reklame. Det er næsten som at tilbyde en kæmpe rabat for at lokke dig til at købe noget, og så ved kassen, når du allerede har betalt, vender de sig om og siger, faktisk er du ikke berettiget til rabatten, vi lavede en fejl, men vi vil ikke give dig en refusion. Fortæl mig, at det er rimeligt. Så jeg gentog, at kasinoet er nødt til at honorere deres tilbud, men agenten insisterede på, at det ikke var kvalificeret og afbrød chatsessionen, mens jeg stadig chattede med dem. Så stort set hængte på mig. Uhøflig. Alligevel besluttede jeg at stoppe med at spille her og på nogen af deres tilknyttede sider for altid. ANBEFALES IKKE!!!
I'm completely bewildered as to why this casino so highly rate on here. They used to be good but my recent experiences with them is nothing short of horrible. Extremely low RTP, I can't seem to win anything from my deposits, unless it's from a no-deposit free spin bonus which is limited to a max withdrawal of $50.
But what put the nail in the coffin for me was my most recent interaction with them. I received an email offer of 150% cashback on any loss deposit. So I made a deposit, lost it and went to live chat to claim my cashback. The agent said I wasn't eligible and basically blamed the marketing department, claiming that they sent out promotional material to a lot of people who were not eligible. I said it doesn't matter, if I receive an offer that was addressed to me, the casino needs to honour it, regardless whether it was a mistake, it's not my problem that they made an error, they need to honour it, otherwise it can be regarded as misleading advertising. It's almost like offering a huge discount to entice you to buy something and then at checkout after you've already made payment, they turn around and say, actually you're not eligible for the discount, we made a mistake, but we won't give you a refund. Tell me that's fair. So I reiterated that the casino needs to honour their offer but the agent insisted that was not eligible and disconnected the chat session while I was still chatting to them. So basically hung up on me. Rude. Anyway I decided to stop playing here and at any of their affiliated sites for good. NOT RECOMMENDED!!!