Casinoin – generel debat (side 15)

It is not that long to wait for a few days, I believe. Perhaps they need to check your gameplay, you know.

They should, of course, inform you better about what exactly is happening, but I hope that it won't last long now.

You don't need to provide any additional documents, right?

Nej, de har ikke bedt mig om noget. Jeg gad vide, hvad de tjekker. Vil du have, at jeg tager mine penge?

Fik du endelig dine penge? Fortæl mig det venligst, for jeg oplever det samme, og jeg er bekymret.

We need to wait and see how it'll go. Please inform us about any updates, and if necessary, our team will try to intervene.

De bad mig om bekræftelsesdokumenter, og jeg venter...

I am submitting a complaint against Casinoin regarding the removal of €10,034 from my account.

After winning and requesting withdrawal, I was asked to provide full verification documents, which I submitted. For over 10 days, the process was treated as normal verification.

At no point:

– was any error shown

– was gameplay interrupted

– or was I informed of any technical issue

Additionally, support explicitly confirmed that I could continue using the funds and play normally.

After this, my balance was suddenly removed. The casino claims a "technical malfunction" but has provided no proof, no logs, and no confirmation from the game provider.

They rely on a general clause and refuse further discussion.

This is not acceptable, especially given that:

– the system functioned normally

– no warning was given

– and the player acted in good faith

I request:

– full evidence of the alleged malfunction

– and a fair reconsideration of the removed funds

I can provide all supporting evidence.

Aren't they able to fix it, though?

If it was a technical error, as they stated, they should be able to put your winnings back into your account so you can withdraw them, right?

I believe that our complaint team could have a look at your case, so please follow this link, where you can submit a complaint. Explain everything in detail, and our team will get back to you as soon as possible.

What do you say? Will you try it?

Yes, I have now submitted the formal complaint with all details, screenshots, emails, and chat conversations attached.

Thank you for your assistance and for reviewing my case.