Casinozer – generel debat (side 2)

Hello,

I tried to ask the casino about exceeding RTP, let's see what they come up with.

Thanks for the link. This is actually getting more and more interesting and even more ridiculous. I'll carry on dealing with this on Monday. The casino has a very nice rating on our website and this is just insane information provided to the players!

Hello there,

I receive a reply concerning RTP. Feell free to read the full answer:

"Hello, 

Thank you for contacting us, I hope to find you well. 

The RTP is calculated on the last 24h, thus it may change. It is calculated according to the player's winnings, if they were in luck, the RTP can even go over 100%. 

I hope to answer your question. 

For example, you can see in the attached document that during the last 24h Prosperty Pearls has an RTP of 120% but this slot has a theoretical 96,18% RTP. 

For any other question, don't hesitate to contact us by email or live chat, the latter being open between 10am and midnight every day.

I wish you a great day,

Ninon,

Casinozer Support Team"

Mere end dårligt hele casinoet!

Accepterede Casinoguru bonus og fik en gratis spins bonus.

Jeg havde stadig €1,62 i bonuspenge, og jeg fik at vide, at du betaler igen, og så kan du tage den anden 100% bonus. Ikke før sagt end gjort, jeg har satset €1,62, og nu fortæller supporten mig, at jeg skal satse noget igen! De forstår præcis 0 af, hvad jeg vil have.

Nu er der noget andet, der er interessant! Jeg ønskede at slette min acc og venter nu i 3 dage og var i stand til at indbetale med glæde i det tidsrum! De har NEJ, men virkelig ingen spillerbeskyttelse! Om jeg får mine indbetalinger tilbage og min acc nogensinde bliver slettet er nogens gæt

Dette er det værste casino, jeg nogensinde har set!

@Casinoguru hvorfor er det vurderet så højt her?!?

Hello there,

It sometimes happens that you simply do not enjoy the casino but honestly it can not affect the casino's rating.

If you like to know more about how we evaluate each casino, feel free to read this article:

https://casino.guru/our-casino-reviews

To get more familiar with Casinozer's rating, just read the the "reputation explained" tab:

https://casino.guru/casinozer-review#tab=js-tab-reputation

Concerning the bonuses, it's quite normal that only one bonus can be active at the same time so to be able to get another bonus, the previous one must end. The balance gets to zero or you complete the withdrawal. If you take another bonus another wagering requirement is applied.

Furthermore, have you stated any reason for closing your account, please? It's very important to inform the casino properly and proceed as advised. The live chat can't close anyone's account, normally, the operator asks the player to write an email using a specific email address.

Was it like that, please?

AI havde 2 bonusser kørende for én indbetaling!

B Jeg venter til i dag på, at min konto bliver slettet!

Og CI kan indbetale og anmodede om sletning af min konto for flere dage siden!

Jeg sendte også mailen og gjorde ikke noget via live chatten. Det bedste kommer til sidst. Jeg skulle have fået svar i går, at min konto er slettet. Hvad skete der? NIX men også ren garnix!

Has your account been closed, please?

I just want to say that we see 3 days as a reasonable time period for the casino to close the account.

If you feel you were treated badly, consider submitting a complaint, please.

Forstår du NOGENSINDE et ord af det jeg skriver? Forfærdeligt det hele!!!

IGEN har de STADIG IKKE slettet mit acc og det er næsten 2 uger siden nu, at jeg venter!

Derudover har jeg stadig ikke fået mine indskud tilbage!!!

Det hele er et SCAM casino hverken mere eller mindre! Og igen havde jeg 2 bonusser kørende PÅ SAMME TID, eller jeg har dem stadig.

Hello,

yes - I do. And I still think you should submit your complaint. Honestly, there is no point in constantly complaining here, if we have no chance to check what has happened. Don't you think?

Just submit the complaint here (as I already sent to you earlier):

https://casino.guru/complaints/create

Only after that, we can start with the investigation.

Thank you.

Hvorfor har dette casino stadig et godt ry? Hvis du ikke er i stand til at skrive korrekte omdømme og er ligeglad med de mange negative anmeldelser, så bør du ikke køre denne hjemmeside! Dette beskidte kasino bombarderer mig med reklamer og nægter at udelukke mig selv, selvom de opererer ulovligt på det østrigske marked!

Hello there.

This casino has a good overall score based on our internal review. Plus there has been only 1 complaint submitted against this casino so far:

https://casino.guru/casinozer-review#tab=js-tab-reputation

This leads to the second point, submit the complaint so we shall see what has happened.

If you do not submit the complaint it is not fair to question our methods because we can't investigate your issue and find out any problems hidden from us.

Feel free to check complaints and preferably submit your own:

https://casino.guru/complaints/create

Thank you.

I hereby inform that casinozer and its partner and sister casinos (Altacore N.V.) reject any kind of complaint (regardless of the content). According to its statements, the casino also sees itself not responsible for taking and complying with any measures against gambling addiction. The casino always justifies this with the article from the T&C that the player agreed to when registering:

"By creating your account, you guarantee the following: You understand and accept the existing risks of losing your money by using the services of the Website"

So if you want a fair complaints procedure and some player protection, I advise against doing so at Altacore N.V. casinos to play.

I guess that's why we reviewed the responsible gambling tools as "bad".