Casobet Casino – generel debat (side 2)

Alright, I understand the situation a bit better now, so you’re currently going through KYC.

Did the casino explain why they’re not accepting the documents from Revolut? Is there some specific technical issue with them, or did they give you another reason?

We normally give casinos up to 14 days to sort out verification or a withdrawal. So if you still can’t complete KYC, the documents keep getting rejected, and you’re not being told clearly what the problem is, then we can try to help.

For now, let me know whether the documents you sent this time were accepted, or if you run into another issue again.

Thank you for your help.

To answer your question: No, Casobet provided absolutely no specific or technical reason for rejecting my Revolut statement. The support agent simply repeated, "We do not accept Revolut documents."

They demand an English proof of address.

I provide an official English statement from Revolut (a fully licensed European bank). They reject it without any valid reason.

The agent then tells me to provide a "local bank statement or utility bill."

However, local Greek institutions (like Vodafone or Piraeus Bank) issue their official documents in the Greek alphabet.

Despite these unfair demands, I have now submitted my official local documents (Vodafone utility bill and Piraeus Bank statement) to their verification page.

I am waiting for their response. I will update you the moment they reply, or if they reject them again to keep stalling my withdrawal.

Best regards, Dimitris

Sure, thanks for the additional information.

If Revolut documents simply aren’t accepted by the casino at all, then it sounds more like a general policy on their side rather than some technical issue. I don’t know exactly why they have it set up that way, but I assume they have their reasons.

As for the document needing to be in English, one option that came to mind would be to get an official document and have it properly translated so the translation is valid and can be verified.

But since you’ve already sent them what they asked for, I’d wait and see what they say first.

Let me know once you get another update from them.

As a final update, Casobet has officially rejected both my local Vodafone utility bill and my Piraeus Bank statement because they are in Greek. They are still refusing to accept my English Revolut statement.

They reject every document i send either in my local or English form.. My name and address are clearly identifiable on the original files.

I have exhausted all reasonable KYC options. I request that you now formally intervene and contact the casino, as they are clearly using catch-22 stalling tactics to avoid paying my withdrawal.

Okay, if nothing has helped and all the documents you’ve submitted have been rejected, our team will look into it. I hope we’ll be able to help.

Since you say the casino needs your bank documents and Vodafone utility bill in English, could you ask whether translated copies would be acceptable? You might be able to have them translated locally. If they specifically require English documents and you submit them in Greek, that would explain the rejection. Many casinos request these documents in English.

As for the Revolut document, I’m still not sure why they’re rejecting it, but the language requirement is the first thing that comes to mind for the other documents.

I know some people have had documents professionally translated and notarised. I don’t know whether that would be necessary in your case, though, so I’d first ask the casino exactly what kind of translation they would accept.

Hi Jaroslav,

I reached out to the casino to ask them exactly what kind of translation they require for the local documents, just as you advised. However, they are completely ignoring my messages and refuse to reply.

They are also continuing to ignore the official English bank statement I already uploaded to my profile.

Since they are deliberately stonewalling me and refusing to even communicate their own requirements, I would greatly appreciate it if your team could now step in and contact them directly.

I have an account at Casobet with about 150 euros in it, but whenever I try to withdraw, the request gets rejected. They say they’ll reply via email but never do. Verifying my address took ages, but I finally managed it; now, however, they simply won't let me withdraw my money at all.

You’ve followed up on the translation requirements, but without an answer you still don’t know what would satisfy their verification team. I wouldn’t pay for a translation before they confirm what they will accept.

I checked your existing complaint, which is open with Jean and currently in the initial waiting period. Please add this latest update there, including your unanswered request about translations and the document rejection messages, if you haven’t already.

That will help Jean assess the verification obstacle and determine the next step, including approaching the casino. Any direct follow-up needs to be coordinated through that complaint, so I can’t promise immediate contact.

After finally getting your address verified, repeated withdrawal rejections without an explanation must be frustrating.

When did you first request the withdrawal, and which payment method are you using? Does your account show any other outstanding verification requirements, or has the casino confirmed that verification is fully complete?

Your complaint is currently waiting for review. Our team will assess your submission and ask you for any additional information they need.

In the meantime, feel free to tell us more here and let us know if Casobet provides an explanation. Your updates can also help other players understand how the situation develops.

I am trying to withdraw via cryptocurrency, using the same method I used to deposit via USDT (TRX).

Nothing is pending; they are simply refusing it.

It’s good that you’re trying to withdraw using the same method you used to deposit. That can often be important.

I see that the casino is still rejecting your withdrawal. I’m not sure why, especially since you said your address has been verified. If that was the only remaining step and you’re now fully verified, there shouldn’t be anything else standing in the way.

We need the casino to explain why it keeps rejecting the withdrawal. If they haven’t told you anything, we’ll likely have to wait for their response.

I already sent them an email and they haven't responded yet. I believe this betting site is a scam

Of course, I can’t say whether they’ll respond or when. You’ve submitted a complaint with us, and it’s currently awaiting review. Some patience will be needed while our team looks into the situation. We’ll see how things develop from there.

Her er de verificerede dokumenter

Her er udbetalingsforsøgene – som alle blev afvist.

Okay, but from what I can see, two documents aren’t marked as checked. Do you still need to submit those?

You need to be fully verified before you can withdraw your money. So, is your verification complete or not? This could be why the casino keeps cancelling your withdrawals.

There is no need to send a bank card, since I deposit via crypto, so it isn't necessary.

And yet, it’s strange—the front and back of my bank card.

I understand. But did the casino tell you that you don’t need to submit those documents, or did you assume that because you deposited using crypto? That’s an important distinction.

If those documents aren’t required, you should presumably be fully verified. I’m not sure how the casino handles this, though, which is why I’m asking.