CasX Casino – generel debat

Hvis du vil diskutere noget i relation til CasX Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

De giver ikke depositummet tilbage, de beskyldte mig for at have flere konti uden bevis, og nu svarer de ikke engang i Telegram, de ignorerer bare beskeder.

Hi, and you deny that you would commit such a thing, yes? Could it be that you had another account here? Or don't you know why you might be accused of such a thing?

If you don't think anything like that happened on your part, then you can file a complaint with us.

But let's at least try to find out what might have happened.  

De skriver, at dette er et casino uden kyc, hvorfor er der overhovedet en multi-konto? Jeg forstår ikke dine beskyldninger, alle kan kun bebrejde spilleren, de vil aldrig i deres liv kunne bebrejde mig for noget, jeg ikke har gjort, de har ingen beviser, de skriver, at deres system straks identificerede mig, men hvorfor fortalte de mig dette først, da jeg hævede penge? Jeg ville ikke spille videre i deres casino, det er absurd, casinoet er en svindler, de har nu bare besluttet sig for ikke at svare mig i telegrammet.

Hello. You make a valid point about the casino not relying on KYC. As far as we know, the casino is not licensed, so they have the discretion to decide whether to proceed with the KYC or not.

I would say it strongly depends on the specific terms and conditions, which say:

"The Company reserves the right to request KYC documents in order to verify a User's identity and residency. Services and payment transactions may be restricted until identity verification is completed.

15.2. Communication and Account Verification"

Still, the casino support should transparently explain its stance and I empathize with you if they do not show the effort.

Hello,

While Casx.io does not enforce mandatory KYC, as stated in Section 15.1 of our Terms and Conditions, we reserve the right to request identity verification and suspend transactions in specific cases (e.g., suspicion of multiple accounts).

Furthermore, according to Sections 5.1 and 5.2, each user is allowed to have only one account. Our system automatically flags potential violations. That said, we are open to reviewing your case in detail.

Please send us your username and transaction details via info@casx.io

Best regards,

Casx.io Support Team

Good day, I see that you don't have a casino representative account with us yet. 

It would be great if you did, because players would get to know that you belong to this casino, you could answer complaints or user reviews in addition to the forum.

We also have some rules and in this thread you will find everything you need to change your account with us and our team will help you with whatever you need. 

If something is not clear, feel free to ask.🙂

Hello Jaro,

I don't know if there is something missing. Everthing looks fine

Nothing is missing; looks fine from my side too. Thank you for sending the email lately. 🙂

Du kommunikerede først med mig på telegram, selvom jeg ikke fik svar hver dag. Og da jeg så bad dig om at returnere mit depositum, slettede du simpelthen beskederne, du er en tyv.

0x6F4C68E358A6f9D86e4B5F54E15B12fEc7C84aCb Se efter min konto og min indbetaling, dette var mit kontologin.