Cazeus Casino – generel debat (side 5)

aye aye! me too.. hoping to hit a good jackpot again! 🥳

Hey, that's wonderful. It's not the waiting that's exciting, but the payout itself, of course. If you haven't done so already, could you please update the complaint?

I wonder whether the casino responded because of your complaint; I bet they received a notification.

One way or another, let's hope this casino will work on their withdrawals soon. A month is an extremely long time.

Hey, that's excellent, what about the payouts? I'd say, given the circumstances, it is a handy piece of the puzzle in every casino. 🙂

I HAVE BEEN WAITING EIGHT DAYS FOR MY MONEY. THE FUNDS ARE STILL NOT BEING SENT, EVEN THOUGH ALL MY DOCUMENTS ARE COMPLETE AND APPROVED. EVERY DAY I AM TOLD THE SAME EXCUSE: THAT THEY ARE BUSY, THAT MY CASE HAS BEEN GIVEN PRIORITY, AND THAT IT WILL BE FIXED TODAY. NOW NINE DAYS LATER, STILL NOTHING HAS BEEN DONE AND MY MONEY IS STILL NOT IN MY ACCOUNT.

This must be really frustrating for you. Try to stay a bit patient still, and hopefully they will do as they say. If your account is already fully verified, hopefully they will also send your money soon.

If you see that it is not moving, though, please use the option here to file a complaint. Our team will intervene after the 14-day time period after your request passes.

Have you ever withdrawn from there, by the way?

Hi romi,

No i have never withrawed money from this casino. I will wait... but somewhere i think they will never send it

Great reagrds

Hi there,

Such feelings are understandable. Playing in a new casino, first payout and delays right from the start. It still may be a temporary delay caused by increased withdrawal volumes, just as was said earlier.

Try not to worry; if things are not processed as they should, our colleagues are here to take a closer look. However, patience is still the best call.

Hello there ,

I have 3 withdrawals in pending since 28.04.2025 and none of them was honoured so far . How much time do I have to wait before fill a complaint in order to receive my money ? I have to mention that I already contacted them via live chat and phone and they said they will treat this as matter of urgency which obviously it didn’t happened. Its quite curious how when you make a deposit everything runs so smoothly but when you are asking for withdrawal it takes ages …

Which now they cancelled saying that my payment provider didn’t accept the transaction which is a total lie .

Hello, we give casinos 14 days to pay out the player, and if the casino fails to do so, then we try to help the player. So I’d file a complaint somewhere if you’ve been waiting for about 12 days.

Anyway, you say your withdrawals were canceled—did you ask the casino what you should do now? What payment method did you choose? 

Hos Cazeus: Jeg har ventet i over 10 dage på en udbetaling på €1.500, som jeg anmodede om den 25. maj. Siden da har jeg kontaktet supporten flere gange via chat og e-mail, og altid modtaget det samme generiske svar: "uventet forsinkelse", "økonomiafdelingen arbejder på det", "du modtager det snart". Ingen specifik dato, ingen reel forklaring.

Det mest slående er, at jeg tidligere har foretaget en udbetaling uden problemer, så der er ingen afventende verifikationsårsag, der retfærdiggør dette.

Jeg har indsendt en formel klage via e-mail og vil fortsætte med at opdatere denne anmeldelse, efterhånden som situationen udvikler sig. Jeg har også i øjeblikket yderligere 1.400 € i venteposition til udbetaling fra platformen.

Jeg anbefaler ikke at indbetale penge her, før de kan vise, at de behandler betalinger normalt.