Jeg bad dem om en opdatering i går, og i stedet for at svare på beviset, jeg sendte dem på, at pengene blev debiteret fra min bankkonto, sagde de bare det samme igen, at de ikke har modtaget mine indbetalinger endnu, så de kan ikke bekræfte min udbetaling. De fortalte mig i starten af dette problem, at hvis mit indskud er på vej, vil de kreditere det på min konto, så jeg kan spille med kreditten. Så jeg har bedt dem om at sende mig et bevis på, at transaktionen er på vej, fordi de kunne gøre dette for ikke at give mig det beløb, jeg vandt med de indsatte penge. Indskuddet var 170 euro, og jeg vandt 2500 med det og anmodede om at hæve 600. Jeg føler, at det bare er undskyldninger og forsinkelser, de afslutter altid samtalen med den samme undskyldning, "Jeg vil kontakte den relevante afdeling, så snart jeg får et svar fra dem, jeg vil fortælle dig det!" og så aldrig svare tilbage, før jeg spørger dem om det, og det er det samme igen og igen. De har sagt, at de bad om beviser, så jeg venter nu på det. Der er gået 24 timer siden da, og jeg vil løbende opdatere her, hvis der er nyt fra dem.
I asked them for an update yesterday and instead of responding to the proof I sent them of the money being debited from my bank account, they just said the same thing again that they haven't received my deposits yet so they cannot confirm my withdrawal. They told me at the start of this problem that if my deposit is observed to be on its way, they will credit it to my account so I can play with the credit. So I have asked them to send me a proof of the transaction being on its way because they could be doing this to not give me the amount I won with that money deposited. The deposit was 170 Euros and I won 2500 with it and requested to withdraw 600. I feel like these are just excuses and delays, they always end the conversation with the same excuse, "I will contact the relevant department, as soon as I get a response from them, I will let you know!" and then never reply back until I ask them about it and its the same thing again and again. They have said that they asked for evidence so I am now waiting for it. It has been 24 hours since then and I will keep updating here if there is anything new from them.
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