2 måneder siden
Hvis du vil diskutere noget i relation til Chancer Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
Chancer Casino – generel debat
2 måneder siden
I've had a real issues with this lot. They have closed my account and stolen a withdrawal of 300 euros as they say I have used a VPN to access their site?
Which makes no sense as accounts been verified, I have had previous withdrawals and I just checked, if you try and use a VPN you get this blocked thing which you can't ever pass.
Had to open complaint here.
2 måneder siden
Big warning here to all players.
Chancer.bet accused me of using a VPN from ireland or UK (still unclear) to use their site. I ABSOLUTELY did not. I provided my internet provider bill. I assumed they had made a mistake due to human error or system glitch as I had the account 2 months and was verified and did multiple deposits and withdrawals.
However they would not budge and kept pointing to their terms. So I downloaded NordVPN free trial and wouldn't you know it, it is IMPOSSIBLE to access their site via a VPN (see images below) however they do have a message that pops up encourging players to 'Change their country settings on the VPN'. This is clear entrapment, so players deposit and IF they win the casino attempts to say you cannot use a VPN (even though their site encourages you to change your VPN country settings!).
1
2 måneder siden
Thank you for your posts here. It is really good that others will learn about these practices of the casino.
Also, I believe that you have done good that you submitted the complaint here, and our team will do everything possible to help.
Hopefully, we will be able to investigate the whole matter, but to do so, first we'll need to get in touch with the casino.
So, let's wait for this to happen soon, together. What do you say?
1 måned siden
Hvor hurtigt modtog du dine gevinster? Hvis du bruger traditionel Visa indbetaling/udbetaling?
Automatisk oversættelse:
1 måned siden
Hey. Try to use the "reply" button so the user you ask your question to can get notified about it. 🙂
1 måned siden
Dette casino er fuldstændig ironisk over for kunden.. Jeg lavede en indbetaling på 25 euro, som aldrig blev krediteret, mens beløbet er blevet frigivet af min bank, som hævder med bevis for, at beløbet er korrekt indtastet i casinoet.. Så disse svindlere sagde som en undskyldning, at netop denne indbetaling blev foretaget, fordi indbetalingsprocessen blev forsinket (første gang jeg har hørt om det). Så de sagde, at de skulle kontakte banken, og hvis saldoen ikke er blevet krediteret min konto om en uge, så send dem en besked, så de kan instruere mig, hvad jeg skal gøre.. Jeg sendte en besked, og som det er normalt, er der ingen, der svarer, og de kobler mig fra chatten. Jeg ville ønske, jeg havde en af dem foran mig, så jeg kunne have brækket hans hoved.. Langt fra kasinoer som disse.. Hvis der var retfærdighed, skulle de alle være i fængsel for at snyde spillerne.
Automatisk oversættelse:
1 måned siden
Hi, these are always difficult situations to resolve. The player sees his deposit in the bank as successfully sent to the casino and the deposit does not appear in the casino. If you sent proof, I would see it as the right step on your part. What I do not see as the right step is that if you were to contact the casino after some time and you still did not receive the money, they will do nothing and will not even write it off to you. That is not very professional. So have you tried to inform the bank whether it would be possible to do something? I know that for example a chargeback could theoretically be an option if the casino does nothing about it and you did not receive the money, but that can also have negative consequences if you want to continue playing at other casinos.
That is why I would probably try to solve it differently first.
So is there anything you have in mind?
1 måned siden
klart svindel.. de har endnu ikke svaret, og det vil de ikke efter så mange timer...
Automatisk oversættelse:
1 måned siden
I was thinking that theoretically you could file a complaint with us, but I know that as I mentioned it is difficult for our team to track something like this and they usually recommend waiting for some time. So I don't know if that would help.😕
