Chipstars Casino – generel debat (side 17)

My account is available to play, i can bet on sports, play slots and use everything on the site. I was asked for full verification with a notarized passport, tax returns and so on, i think that everyone who has faced know the whole list of documents, i sent them all on November 3. Since then there is no answer on verification, withdrawal of funds is not processed since October 29, they do not answer anywhere except on forums, in live chat they refer to the financial department and that's it:).

As for my professionalism and what the casino constantly writes about, from my point of view a professional player can be considered a person when he uses any schemes or strategies, whether it is forks, late bet or value bets, but i just made standard bets, and a lot of losing. So i think the casino's judgments are not justified.

Do you wait for your withdrawal as well or just to finish the verification process, though?🤔

Honestly I don't know what I'm waiting for anymore, lol. Verification lasts 21 days, on the uploaded documents on the e-mail do not answer and do not give specifics, 1200$ on withdrawal for almost a month. It's a scam casino, it's already clear with them. They are waiting for me to come in and lose all the money, the standard scheme, well, or they just zero out all the winnings and give my initial deposit. 

Of course, all this is just a waste of time. They are trying to make you lose. Be principled, don't play and demand the full amount.

Casino har endnu ikke mistet en bedømmelse på 0,1. Det er stadig i første omgang (at spillere fra Serbien) er det sikreste casino at spille... Jeg spekulerer på, hvad der sker, ellers burde vi alle ændre siden og finde et mere objektivt...

Dette er en beskidt og korrupt taktik for kasinoer! De forsinker med vilje udbetalinger, så folk mister tålmodigheden og derefter spiller deres hårdt tjente penge væk!

Hvordan kan dette casino have så høj en sikkerhedsvurdering? Mine oplevelser med dette casino har været katastrofale.

Jeg henvender mig direkte til Casino Guru-forumadministratorerne:

Hvordan kan dette casino have så høj en sikkerhedsvurdering? Angiv venligst de kriterier, der bidrog til denne uberettigede og for høje vurdering.

Hvordan kan dette casino betragtes på samme niveau som Bet365 eller LeoCasino?

Min mening som nybegynder er, at et casino med en høj rating sikkerhedsmæssigt først og fremmest bør have en lang HISTORIE i branchen, et GODT NAVN, et stort antal spillere osv...

Du kan ikke give en høj vurdering til et nyt casino, der lige er kommet på markedet, som endnu ikke har bevist sig selv, og som kan forsvinde fra den ene dag til den anden.

Unfortunately, because you bet on sports there and we have no expertise in sports betting, our complaint team wouldn't be of any help, but you can try these sites that deal with sports betting, and hopefully you will find a solution to this issue:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Please inform us about any updates.

May I ask why the rating should be lowered, tough?

Sorry if I lost the point somewhere.🤔

I believe that Radka has explained it to you in her previous post about how we review all the casinos here.

May I ask if you replied to the request of the casin representative regarding sending them your information so they can check your account and help to solve the issue if there is any?

Any updates on this?

Jeg har løst mit problem med dem. Jeg vil aldrig spille på Chipstars casino igen! Jeg ville aldrig have spillet, hvis din rating ikke var så høj.

I lost all the money I won in sports betting while the first withdrawal was waiting at $500. My winnings are final, obtained exclusively in slots. I had the last 100$ left on my balance, I went in and bought a bonus in slots, I got lucky and won 1084$, then I managed to win some more, finally I put 1200$ for withdrawal.

I am glad that you have solved it. Good on you.

Unfortunately, it is not always possible what experience a player will have at an online casino, nor how the casino will react.

We would love to have this ability, but we don't.🤷‍♀️

I hope that we can always help whenever possible.

So, when exactly have you requested the withdrawal, please?

Let us know how it goes, for sure.

I requested a withdrawal on October 29th.

Okay. If there is any issue with receiving the money, please let us know, and our complaint team will be ready to help out.

As I expected, the casino will just zero out the total balance and close my account, due to my allegedly violated rules (although it is not true and I did not violate anything) and sports betting, while paying out just my deposit and that's it.

Here is the casino's response: 

Hi Zaur,

I hope this message finds you well. After a thorough review of your account activity, we have determined that your account has breached our Terms and Conditions, specifically under Section 3: Betting Rules, clause 3.5. This decision was made following a flag from our sportsbook provider, who identified a professional style of play, which violates our rules. 

As a result, your account will remain permanently closed.

The winnings you claimed from slot games were actually generated from a balance collected from a sports book ticket. 

However, we are prepared to refund the deposits you have made on our platform. Please provide us with your cryptocurrency address so we can process the refund promptly.

Thank you for your understanding, and should you have any further questions, feel free to reach out.

Sincerely,

Melissa Johnson

SUPPORT AGENT

So think for yourself whether to make a deposit at this casino or not.

I am really sorry that you had this kind of experience at the casino.

If they believe that is the best way to close your account, maybe it is the best for you as well. Right?

At least you got your money back, though, and you can move forward to some casino you'll like more.

So, thank you for sharing your experience, and hopefully next time we'll hear from you, it'll be more positive. 🙂

Dear Zaur,

We are truly sorry that there was not a better outcome regarding your account. We understand this situation is frustrating, and please know that we must comply with our providers' rules and our Terms and Conditions to ensure fairness across our platform.

We regret any distress this may have caused you. If you have any further questions or need assistance please feel free to reach out.

My deposit still hasn't been paid)