Jeg ved ærligt talt ikke, hvem der giver dem driftslicenser, men lige nu gør de, hvad de vil, og det skader spillerne. De fik mig til at sende dokumenterne to eller tre gange, før de accepterede dem, og så indbetalte de det, jeg havde spillet, og gevinsterne. Lad os se, om de har anstændigheden til rent faktisk at indbetale det på min konto.
That’s crazy! Have you asked casino guru for help?
That's a really good question!
@ Chipstars.
You advertise faster payouts for frequent players, a bonus program, and a dedicated VIP manager on your site.
And yes, sometimes smaller payouts are processed relatively quickly, but then suddenly you're back to waiting days and weeks for a payout, only to be fobbed off with the same old platitudes and completely ripped off...
A delay of several days can quickly lead to financial difficulties or even turn what was originally a profitable investment into a worthless transaction. On top of that, if you're already waiting for several days, you certainly don't want to have to cancel the amount you're already waiting for just to adjust or change it.
If you could at least submit multiple withdrawal requests simultaneously, the wait would be somewhat more bearable... But to be honest, I'm really angry and can't longer recommend your site under the current conditions. Which is a real shame for this Casino.
Hi all
We handle all cases strictly on a one-on-one basis, as every situation is unique and often depends on individual circumstances. If you’re experiencing any issues, feel free to reach out to us directly. We make sure everything is under control.
Thanks for your understanding and happy holidays from the Chipstars team🎄✨
Hey! My emails got hacked 🙁 how are you? Have you played with Chipstars since? I haven’t they took 2 months to pay me and it caused me so many issues. I vow to make people aware and never again
Hey how are you? My mail is no longer active as someone got into it! Have you played with them since? I haven’t they didn’t pay me for 2 months awful experience
Whoever TOP reg is that’s fighting for over €10,000 I hope you get it - they are messing this person around so much
Did you get it?
I deposited 100€ couple months ago, current balance is around 500€. I tried to withdraw 100€ and uploaded the standard amount of documents (bank statement, ID).
Instead of processing my withdrawal, they sent me this:
Hi,
We hope this email finds you well.
First thank you for choosing us as a platform.
As a licensed operator, we need to follow the governing authorities KYC rules and therefore, we need to request documents to verify your identity, please keep in mind this is also for your own safety reasons.
Please provide us with the following documents:
- Copy of a notarized ID or Passport
- Selfie with you holding your ID or Passport AND your User ID written on a paper next to your face, please make sure the ID is clearly visible.
- Proof of address, this needs to be a document not older than 2 months and can be from a government office, a credit card statement, a bank statement or a utility bill.
Additionally, one of the following 3 documents:
- Your last 3 payslips
- Your last tax return
- Savings account bank statement
Further, be so kind and provide us with answers to the following questions individually:
- Job description and since when are you employed at the current company
- Annual gross and net salary
- Are you using your own funds to deposit with us?
- Do you have any other sources of income?
Please bear in mind the following:
- we do not accept black and white scans
- the documents must be either a PDF file or an image of the document.
- Screenshots cannot be accepted.
You can upload the documents here https://chipstars.bet/casino/profile/verification or send them via email to [email protected]
That seems pretty invasive. None of the other bookies I played with ever asked me for this much information.
For my own safety reason? I can deposit money without any KYC, but once in want to withdraw I have to send them all type of documents? Notarized ID? Thats insane.
It is nothing unusual that casinos would ask for all the documents, actually. They have to do these checks due to the AML policy and it is always good to cooperate as much as possible in order to get the winnings.
Have you already sent them everything they asked for, or are you still hesitating?
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