Coins.Game Casino – generel debat

Hvis du vil diskutere noget i relation til Coins.Game Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

De annullerede min bonus og sagde, at jeg har 2 konti.. det vil være 48 timer uden at dreje deres riggede Lucky Wheel..

Hi, I don't envy your situation, to tell you the truth. Regarding multiple accounts, wouldn't it be possible for someone in your family or neighbours to open an account in the same casino from same IP address? 

However, I noticed that you have already managed to file a complaint, so our team will try to do everything possible to help you. 

Anyway, did the casino just take your bonus ? Didn't they close your account? 

Hej... tak for din opmærksomhed..

Der er virkelig ingen andre, der spiller hjemme hos mig for at retfærdiggøre denne situation, men coins.game Casino har allerede fjernet begrænsningerne på min konto. Jeg tror bare, det var en fejl.

Tak igen og problemet løst.

Great, so it looks like it was just a quick check of your account and if the casino thought something was suspicious, they took the necessary steps. 

However, I am glad that the situation was resolved relatively quickly and smoothly. 

Anyway, could I ask you to update the complaint and tell Petronella that everything is fine ? That would certainly be friendly and appropriate. 

Besides, did you manage to get the mentioned bonus in the end ? 

Hej alle sammen, jeg vil lave en anmeldelse af siden Coins.game casino Meget hurtig registrering uden at udfylde personlige data, alt er fint, indtil du vinder et betydeligt beløb. Den første uge eller endda to var alt fint, selv pengene blev trukket tilbage uden bekræftelse, og så begyndte det... De bad mig om at verificere, de har et program på deres hjemmeside, der automatisk verificerer, programmet verificerede mig, og deres medarbejdere via live chat skrev, at det tager op til 48 timer, og de vil svare på mailen. Efter 60 timer fik jeg ikke svar, og jeg kontaktede live chat igen, og denne gang skrev de til mig, at de har brug for yderligere 15 dage til at verificere og tjekke min konto, det vil sige, at programmet bekræftede mig på få minutter, og de har brug for mere end en halv måned !!! Jeg vil ikke råde nogen til at spille i dette casino, hvis du håber på at hæve dine gevinster, hvis jeg havde læst folks anmeldelser før tilmelding, ville jeg ikke have haft sådanne problemer, vær på vagt, pas på svindlere

The same thing. They said i need to wait 15 working days

Hey. I see there are some problems with the verification. I certainly understand that it is not nice if you have already been verified and suddenly the casino tells you that it needs more time to do something you have already successfully passed. However, we give casinos 14 days to resolve KYC, so if it takes longer, feel free to contact us and we will try to help. 

Anyway, I also know that casinos are very careful about this process and maybe in your case there are some facts in the context of verification that the casino still has to check. So I wouldn't be skeptical right away since you said that everything has been working fine so far and to wait for some time to see how it develops. Maybe you will be informed sooner about the verification and everything will turn out well. 

Besides, did you also enter a withdrawal and it is now pending due to verification ?

Hi, as I wrote in my previous post, we give casinos 14 days to complete the KYC process. So if you continue to have problems and nothing is resolved, let me know. 

Anyway, is the issue only with verification or did you submit the withdrawal as well ?

God eftermiddag, før coins.game casino bad mig om at bekræfte min konto, bestilte jeg penge til udbetaling, de returnerede disse penge til min spilkonto, og mens verifikationen er i gang, kan jeg ikke hæve dem

Hi there!

That's quite usual, I'm afraid. You are only entitled to the withdrawal once your account, gaming, and payment history are approved, meaning the KYC verification is fully completed. Technically, the initial withdrawal request initiates the procedure.

Does it make sense to you, please?

Hej, jeg har det fint med, at man ikke kan hæve penge, mens verifikationsprocessen er i gang, men jeg har det fint med, at de efter at være blevet verificeret af programmet på deres hjemmeside om et par minutter, vil tjek min konto i endnu en halv måned. Jeg er interesseret i, hvad de skal tjekke i 15 dage og af hvilken grund?

No need to worry, I think the casino will check what is needed and get to you maybe sooner than the time frame they put on it. If there is any problem I think they will inform you and also if you pass it successfully you should get some information about it. Let's understand that once you have been verified it is not pleasant to go through the same thing again, but to cooperate in this case it will be necessary to get it over with as soon as possible and hopefully successfully.

So be sure to let us know how it goes. I will be waiting.

Hi!

The way I understood the previous communication, the point is to check your account or transactions further. I believe this is something the app can't do. You need the casino employee for that.

It may also be a random check, or the system has raised some flags that only casino staff can resolve.

The reason is also not told in advance since the casino most likely wants to avoid your possible questions.

The approach usually goes like this: investigate first, conclude the conclusion, and then conform the player with the results.

This is what I've learned. 🤷‍♀️

Well, if you're convinced something nasty is going on, feel free to submit a complaint.

Speaking of which, are you familiar with this free-of-charge feature?

Jeg vil sørge for at give dig besked, hvis det er overstået før

Ja, jeg ved godt, at du kan skrive en klage over et kasino på dit websted, men indtil videre besluttede jeg at skrive en anmeldelse, så jeg har ikke mistet mine penge, og min konto er ikke blevet blokeret endnu. Lad os se, hvad der sker om et par dage

I don't think that if you filed a complaint something like that would happen. I mean, even for a casino, it's something that could be improved in the future. However, if the KYC takes an unreasonable amount of time, we give casinos 14 days to do it, you know you can contact us. 

I'll keep my fingers crossed that you get through it successfully as soon as possible. 

When you have an update let me know.

God eftermiddag, jeg lovede at svare dig. 01/08/2024 den 14. dag efter at de begrænsede min konto, gik jeg til deres live chat og spurgte, om der ville være et svar næste dag, for dagen efter ville være den 15. Deres agent fortalte mig, at de havde brug for 15 hverdage, jeg spurgte ham så, hvor mange dage der var tilbage til inspektionens afslutning, han fortalte mig 3-4 dage. Jeg spurgte så, hvad det betyder, at de helt sikkert vil skrive til mig inden den 13. januar 2024, og deres agent svarede, at ja, de vil skrive tilbage. I dag er det den 12. januar 2024, intet er blevet skrevet tilbage, jeg gik til live chatten og spurgte om der ville være et svar i morgen, en anden agent svarede at det kunne være i næste uge. Jeg viste hende derefter et skærmbillede af min tidligere korrespondance med en anden agent og spurgte, hvorfor han skrev den forkerte besked til mig, hun fortalte mig, at han ikke løj, men kun gav de oplysninger, han kunne, så spurgte jeg, hvorfor de havde brug for mere end 15 dage i dette tilfælde, hvortil deres agent svarede, at hun allerede havde skrevet alt, hvad hun kunne, og forlod livechatten. Som jeg forstår det, går de bare i stå og lyver for mig og kommer ikke til at betale mig. Jeg har skærmbilleder af næsten al korrespondance. Jeg har allerede indgivet en klage over coins.game casino på dit websted

Hi, I have a feeling it's a run around from the casino and you still haven't learned anything relevant. So from my point of view, it's a good move that you've filed a complaint. If you don't know what to expect, here's a guide that will give you an overview of what to expect when you file a complaint.

Anyway, it would certainly be good to know or have an explanation from the casino so that we can be wiser too. 

So let's see where our team gets to and hopefully we can help you. If you get a response from the casino about your situation, definitely let me know. 

they closed my account and stole my money. I am shocked