7 måneder siden
Hvis du vil diskutere noget i relation til Crypto Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
Crypto Casino – generel debat
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7 måneder siden
Brugernavn 539672
Jeg lavede en indbetaling, bonussen blev ikke krediteret, jeg skrev support, de tilføjede den. Men du kan ikke spille med det, kun med dit eget indskud; sådanne forhold er forfærdelige i 2023.
Automatisk oversættelse:
7 måneder siden
Hey dxlive
We cannot find that username: 539672
Our usernames have 7 digits
Can you send me an email to admin@cryptocasino.com and i can look into this, and your other complaint.
Thank you
CC
7 måneder siden
Also - just to answer your question - when you get the deposit you will definitely sit down with it at the tables. For example....if you deposit $100 with a 100% bonus you will get $100 extra
If you then play roulette you will have $200 to play with. Obviously (like every casino) the real money funds are used first and then the bonus funds but you will definitely be playing with both deposit and bonus at the same time.
7 måneder siden
Hi dxlive - as you and other readers can see...I really want to help you here but you need to give me more info or send me an email as requested so that i can look into your problem.
TY
CC
7 måneder siden
Hello,
Sorry for stepping in, but I strongly advise you to use the reply button. Without it, the player won't be notified about your response. 🙏
7 måneder siden
Brugernavn 539672
Jeg lavede en indbetaling, bonussen blev ikke krediteret, jeg skrev support, de tilføjede den. Men du kan ikke spille med det, kun med dit eget indskud; sådanne forhold er forfærdelige i 2023.
Automatisk oversættelse:
7 måneder siden
Hi, I see the casino is trying to help you with your situation. I hope that everything will be resolved without any problems and you will be able to continue enjoying yourself.
I wish you the best of luck. 🙂
7 måneder siden
Oh!
OK thank you R
CC
Redigeret af forfatter 7 måneder siden
6 måneder siden
Hiya - you never replied to our posts - the account number you quoted wasn't real - and what you said about the bonus is not physically possible.
We have no problems with people posting reviews here but as the Guru site says, you must be prepared to engage.
We must therefore assume that either this is not for real or you have the wrong casino and so this post is not a genuine one.
TY
CC
Redigeret af forfatter 6 måneder siden
6 måneder siden
Well, just a detail, if I may:
There is still a chance that the player simply made a mistake in the username. It just happens.
I would not take that as an ultimate judgment. Even though I would prefer a straight reply from the player, that's for sure. On the other hand, no player is asked to discuss anything with us or with the casino the moment he or she posts something publically on the forum or when submitting a user review.
We provide a free complaint process for such cases.
Still, I think we all feel that such an approach paints a picture. If you catch my meaning 🙂
Anyway, thank you for engaging in the conversation.
6 måneder siden
Brugernavn 4539672.
Jeg kan ikke forstå, hvordan kasinorepræsentanten vil hjælpe mig? Bonussen blev først krediteret efter ansøgningen, men det var umuligt at spille med den, og nu skriver du, at det er muligt, men det er ikke tilfældet.
Automatisk oversættelse:
6 måneder siden
Best to wait for the casino representative, I'd say.
6 måneder siden
Hey dxlive
TY for replying at last
I wish you had done so earlier
Look, we have used your Username. We can see no problem with your account. And we cannot replicate the issue.
But we have added the original bonus back in for you (as it had expried).
And in addition an extra 200 TX to your account with 10x wagering instead of a 30x as a gesture of goodwill.
Please understand (for future) that with any bonus + deposit, the system will always use your real money first (like every casino) and then your bonus funds.
Good luck
Johnny
Redigeret af forfatter 6 måneder siden
1
6 måneder siden
Username: 9234768
I had an issue with the sportsbook and complained. I then immediately got an email reply from the admin and they explained everything to me in detail and resolved the issue to my satisfaction very speedily. I advise that users email the admin directly in case of issues. Very good resolution of the issue!
Redigeret af forfatter 6 måneder siden
1
6 måneder siden
Glad we could help TM!
And thanks for all the understanding!
We'll be launching a new sportsbook platform soon we'll be sure to let everyone here know when we do!
: )
CC
6 måneder siden
Username: 9234768
I had an issue with the sportsbook and complained. I then immediately got an email reply from the admin and they explained everything to me in detail and resolved the issue to my satisfaction very speedily. I advise that users email the admin directly in case of issues. Very good resolution of the issue!
6 måneder siden
So glad to see that you managed to resolve this situation promptly and the admin was helpful. I hope you will have as many such experiences as possible. Good luck. 😊☘️
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