6 måneder siden
Hi Ivan/Vanya
Sorry you are having issues.
The payments are handled by a 3rd party.
I will try and find out what is happening.
CC
Redigeret af forfatter 6 måneder siden
Crypto Casino – generel debat (side 2)
6 måneder siden
hvorfor fik jeg mere end én betaling igennem den linje!!!
Automatisk oversættelse:
6 måneder siden
dette er bevis på, at jeg modtager betalinger på stedet
Automatisk oversættelse:
6 måneder siden
Hey Ivan,
We believe you so no problem there.
And we can see that you had successful withdrawals on
31st May
1st June
So we suspect the problem is temporary .
Rest assured that your funds are safe and that you will receive them.
🙂
6 måneder siden
midlertidigt, men jeg har ikke været i stand til at få penge fra dig i en uge nu (((((
Automatisk oversættelse:
6 måneder siden
Kære Ivan, Bemærk venligst, at vi har kontaktet betalingsudbyderen (Coinpayment) vedrørende dine tidligere mislykkede udbetalinger, og vi afventer i øjeblikket information fra dem. Indtil da vil dine sidste 2 udbetalinger forblive i afventende status. Vi skal finde årsagen til, at dine tidligere udbetalinger mislykkedes, før vi kan behandle dine nuværende udbetalinger. Derfor beder vi dig vente og vil være taknemmelige for din tålmodighed og forståelse. Accepter venligst vores undskyldning for forsinkelsen og ulejligheden. Vi giver dig besked via e-mail så hurtigt som muligt. God dag!
Automatisk oversættelse:
6 måneder siden
I see, then, that they are working on it, and from the answer I hope that it will be solved as soon as possible. Will you be patient and wait or how will you proceed ? I believe that if the previous withdrawals were successful, you will get the next ones when the unpleasantness is removed.
I will keep my fingers crossed for you. 🤞
6 måneder siden
tak skal du have
Automatisk oversættelse:
6 måneder siden
Jeg forstår slet ikke, hvad der sker, hvorfor jeg ikke får udbetalt penge ((((
Automatisk oversættelse:
6 måneder siden
Obviously you'll have to be a bit patient. We give casinos 14 days to resolve withdrawal, so if nothing changes by then, let us know and we'll try to help. The good news is that the casino is communicating with you and trying to remove the obstacles that stand between you and your money.
I hope they can do this as soon as possible. 😉
6 måneder siden
det håber jeg også
Automatisk oversættelse:
6 måneder siden
thanks Jaro - believe me, I am trying to find out the problem.
Like I say we are waiting for payment processor to get back to the CS team.
But I re-emphasise that despite the inconvenience, Ivan your funds are as safe as houses!
🙂
6 måneder siden
kan jeg hæve mine penge på en anden måde?
Automatisk oversættelse:
6 måneder siden
Best to contact the customer service team and ask them. But there should be alternative methods available!
6 måneder siden
thanks Jaro - believe me, I am trying to find out the problem.
Like I say we are waiting for payment processor to get back to the CS team.
But I re-emphasise that despite the inconvenience, Ivan your funds are as safe as houses!
🙂
6 måneder siden
You're welcome, I hope it can be resolved and all parties will be happy. 😉
6 måneder siden
DET VIL GERNE DET HELE VAR OVER
Automatisk oversættelse:
6 måneder siden
I hope soon. I will wait for your update. 😕
6 måneder siden
de betalte mig penge!!!
Automatisk oversættelse:
1
6 måneder siden
🙂
Again apologies for the issues!
6 måneder siden
Det vigtigste er, at det ikke sker igen i fremtiden.
Automatisk oversættelse:
6 måneder siden
See, good news. Sometimes it can take time due to different circumstances and not always the withdrawals come as fast as players would expect. I think it's the most encouraging that you don't wait weeks for them and they always come, and of course support doesn't ignore you but tries to communicate any encountered difficulties.
I hope it will only get better from now on. 😊
