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Crypto Casino – generel debat (side 2)

11 måneder siden af dxlive86
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10 måneder siden

Username: 9234768


I had an issue with the sportsbook and complained. I then immediately got an email reply from the admin and they explained everything to me in detail and resolved the issue to my satisfaction very speedily. I advise that users email the admin directly in case of issues. Very good resolution of the issue!

10 måneder siden

So glad to see that you managed to resolve this situation promptly and the admin was helpful. I hope you will have as many such experiences as possible. Good luck. 😊☘️

Indlæg af vitalikstrong0 er blevet slettet af Jaro
Årsag: Reklame
3 måneder siden

hej, dette casino er lidt uforståeligt, to gange fik jeg til at hæve penge, og tredje gang jeg ikke kan hæve penge, forsøgte jeg at hæve penge to gange, og de bliver returneret til min konto, og kasinoet fortæller mig altid, at det kender ikke årsagen, hvordan kan det være ......mit login der er 8634927

Automatisk oversættelse:
Jaro
3 måneder siden

Til hvilken administrator?

Automatisk oversættelse:
vanya.tkach
3 måneder siden

Oh, I'm so sorry about your situation. How long have you been waiting for a withdrawal now, or rather, how long have you been trying to cash out ? It would certainly be useful to have a reason why money keeps getting returned to your account and the casino should know such things. I wonder if there is a possibility to replace the payment method and try some other one to see if you get the same result. Of course I would contact the casino first to see if that would be possible. 

As for the administrator, I don't know who the player has communicated with, but you can reply to his post and maybe he will get back to you and let you know. 

If there are still problems, you can file a complaint with us and we'll see where it goes.

3 måneder siden

Kære Ivan, Bemærk venligst, at vi har kontaktet betalingsudbyderen (Coinpayment) vedrørende dine tidligere mislykkede udbetalinger, og vi afventer i øjeblikket information fra dem. Indtil da vil dine sidste 2 udbetalinger forblive i afventende status. Vi skal finde årsagen til, at dine tidligere udbetalinger mislykkedes, før vi kan behandle dine nuværende udbetalinger. Derfor beder vi dig vente og vil være taknemmelige for din tålmodighed og forståelse. Accepter venligst vores undskyldning for forsinkelsen og ulejligheden. Vi giver dig besked via e-mail så hurtigt som muligt. God dag!

Automatisk oversættelse:
3 måneder siden

Hi Ivan/Vanya

Sorry you are having issues.

The payments are handled by a 3rd party.

I will try and find out what is happening.

CC

Redigeret af forfatter 3 måneder siden
3 måneder siden

hvorfor fik jeg mere end én betaling igennem den linje!!!

Automatisk oversættelse:
3 måneder siden

file dette er bevis på, at jeg modtager betalinger på stedet

Automatisk oversættelse:
vanya.tkach
3 måneder siden

Hey Ivan,


We believe you so no problem there.

And we can see that you had successful withdrawals on

31st May

1st June


So we suspect the problem is temporary .

Rest assured that your funds are safe and that you will receive them.

🙂

3 måneder siden

midlertidigt, men jeg har ikke været i stand til at få penge fra dig i en uge nu (((((

Automatisk oversættelse:
3 måneder siden

Kære Ivan, Bemærk venligst, at vi har kontaktet betalingsudbyderen (Coinpayment) vedrørende dine tidligere mislykkede udbetalinger, og vi afventer i øjeblikket information fra dem. Indtil da vil dine sidste 2 udbetalinger forblive i afventende status. Vi skal finde årsagen til, at dine tidligere udbetalinger mislykkedes, før vi kan behandle dine nuværende udbetalinger. Derfor beder vi dig vente og vil være taknemmelige for din tålmodighed og forståelse. Accepter venligst vores undskyldning for forsinkelsen og ulejligheden. Vi giver dig besked via e-mail så hurtigt som muligt. God dag!

Automatisk oversættelse:
3 måneder siden

I see, then, that they are working on it, and from the answer I hope that it will be solved as soon as possible. Will you be patient and wait or how will you proceed ? I believe that if the previous withdrawals were successful, you will get the next ones when the unpleasantness is removed. 

I will keep my fingers crossed for you. 🤞

3 måneder siden

tak skal du have


Automatisk oversættelse:
3 måneder siden

Jeg forstår slet ikke, hvad der sker, hvorfor jeg ikke får udbetalt penge ((((


Automatisk oversættelse:
vanya.tkach
3 måneder siden

Obviously you'll have to be a bit patient. We give casinos 14 days to resolve withdrawal, so if nothing changes by then, let us know and we'll try to help. The good news is that the casino is communicating with you and trying to remove the obstacles that stand between you and your money. 

I hope they can do this as soon as possible. 😉

3 måneder siden

det håber jeg også

Automatisk oversættelse:
3 måneder siden

thanks Jaro - believe me, I am trying to find out the problem.

Like I say we are waiting for payment processor to get back to the CS team.

But I re-emphasise that despite the inconvenience, Ivan your funds are as safe as houses!

🙂

3 måneder siden

kan jeg hæve mine penge på en anden måde?

Automatisk oversættelse:
vanya.tkach
3 måneder siden

Best to contact the customer service team and ask them. But there should be alternative methods available!

3 måneder siden

thanks Jaro - believe me, I am trying to find out the problem.

Like I say we are waiting for payment processor to get back to the CS team.

But I re-emphasise that despite the inconvenience, Ivan your funds are as safe as houses!

🙂

3 måneder siden

You're welcome, I hope it can be resolved and all parties will be happy. 😉

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