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I would like to contact the licensee because the casino ignored my complaint.

However, this casino's license is most likely Gaming Curacao, not Curacao E-Gaming.

And I have looked for how to file a complaint with the latter but could not find it.

If possible, please clarify which Curaçao license it is and help me file a complaint.

Hi, according to my information this casino has a Curacao license and it is specifically- Antillephone License.

You might also find this guide useful for your situation: https://casino.guru/licensing-authorities/curacao-license

Anyway, could you let us know when you file a complaint and update us how it's going ? It would be useful for other players as well. 

Clicking on the symbol at the bottom of the site only displayed the site URL.

I also used this URL on the verification page, but could not verify the license.

I did the same thing, but I got to a validator that is legit and the license is verifiable.