Dailyspins Casino – generel debat (side 2)

Maybe if you just opened your mind and admitted that your opinion is just an opinion, it would feel easier.

The AML policy is standard. The way casinos apply it holds importance, though.

One way or another, your comparison to being "stopped on your way out of a regular casino and someone forced you to stay because you hadn't gambled away the money you brought with you," is quite misguided in my eyes.

Is there anything else that makes you feel like a casino is a scam? For us, it's when the casino does not pay out rightfully won winnings, for example.

Yet, I appreciate your effort and hope you will find a suitable casino soon. Just don't forget to read the rules first, please. 🙏

Meget, meget dårligt casino.

Jeg har indbetalt over €30.000 på dette casino, og mine udbetalinger har nogenlunde været i balance. Men nu har jeg ventet i syv dage på en udbetaling på kun €100. Når jeg forespørger via chatten, får jeg at vide, at det den ene gang er problemer med betalingsudbyderen, den næste gang er det tekniske problemer, og den anden gang er det en menneskelig fejl. Så spørger jeg, hvor lang tid det vil tage; nogle gange siger de fire timer, nogle gange siger de, at det bare tager tid, og at jeg skal være tålmodig. Casinoets vilkår og betingelser angiver dog tydeligt, at pengene skal være på spillerens konto inden for tre dage. Da jeg bad om kompensation, tilbød de otte gratis spins til en værdi af 10 cent hver, men disse spil er underlagt et omsætningskrav på 40%. Seriøst, hold dig væk fra dette casino!

Åh, og angående forespørgsler via livechat og e-mail om at kontakte lederen – det er et mareridt! Nogle gange har de ingen leder, nogle gange har han fri fra arbejde, nogle gange er han syg! Og man får slet ikke noget svar via e-mail. Da jeg har spurgt hver dag, hvor mine penge er, har livechatten blokeret mig. Jeg kan kun få adgang til livechatten via VPN.

Så endnu engang, hold dig væk fra dette casino!!!!!!

Getting several different explanations for the same delayed withdrawal is understandably frustrating, especially when the promised timeframes keep changing. Blocking your access to live chat after you repeatedly asked for an update also does not help the situation.

Seven days is already longer than the three days you say are stated in the casino’s terms, although we generally allow casinos up to 14 days to complete a withdrawal. Is the €100 withdrawal still shown as pending, and which payment method did you use? I assume your account is already fully verified since you previously received withdrawals, but please confirm that as well.

I can see that you already have an open complaint with us, so please provide any new developments there as well. Our complaints team will guide you through the next steps. I would also be careful about accessing the casino through a VPN, as some casinos restrict its use in their terms.