DaVincis Gold Casino – generel debat (side 2)

Hello, I’d say I wouldn’t wait any longer. We give casinos 14 days, and they should be able to pay out the player by then. Especially if they keep giving you a different timeframe for when you’re supposed to receive the money.

So, do you think you’ll go ahead and file a complaint?

Yes please

In that case please use this link: https://casino.guru/complaints/create 👈

If anything seems unusual, please let me know. We will try to help out.

Hi Radka,

I does not recognise Da Vinci's gold when I try to submit the form.

Hey, no need to worry. Please take a look at the option "the casino is not in the list"; it's located right under the usual list. I'll wait here for an update on this, ok?

Thank you Radka. Complaint submitted successfully.

You are welcome. I know there are two casinos with almost exactly the same name; one is actually pretty bad, so I honestly wish you the best possible outcome.

Det casino overholder ikke sine politikker. Du skal indgive en klage og tage skærmbilleder af alt, så de kan bekræfte dine oplysninger og behandle din udbetaling. I mit tilfælde er jeg en ny spiller på det casino, og de følger ikke vilkårene og betingelserne. Her er mit bevis.

De beder tydeligvis om et depositum, og det burde ikke være sådan, fordi jeg er en ny spiller.

This is definitely something to be careful with.

If the casino is asking you to make a deposit before allowing a withdrawal, the most important thing is to understand exactly why they are asking for it. In some cases, casinos may require a minimum deposit before withdrawing winnings from a no-deposit bonus, but this should always be clearly stated in the bonus terms.

If they are asking for a deposit without a clear rule, or if it sounds like you need to pay money just to "release" your winnings, I would not recommend sending anything before you get a proper written explanation.

Please keep all screenshots and communication with the casino, but avoid posting any personal details publicly here. Could you also tell us whether your winnings came from a no-deposit bonus/free spins and what exact amount the casino is asking you to deposit?

If the casino cannot clearly explain the reason, then submitting a complaint with us would be the right next step so our team can look into it in more detail.