Dragonia Casino – generel debat (side 11)

Thanks for the reply. You weren't playing with any bonuses either, were you? It just takes them a while.

Mine udbetalinger har været i stå i 5 dage, 3 forskellige udbetalinger, og jeg skal hæve €6500. Kan jeg få hjælp her til, hvornår pengene begynder at komme ind på min konto?

Hi, I can’t estimate exactly when the money will reach your account. I see you’ve been waiting for five days so far, and we allow casinos 14 days to process withdrawals or complete any necessary KYC checks.

Did the casino ask you to submit any documents? Are these your first withdrawals from this casino?

I can see you have quite a bit of money to withdraw, so some patience will be needed. If you’re already verified, or the casino hasn’t requested verification and you’re simply waiting for the payments, I’d give it the 14 days I mentioned. If there’s still no progress by then, we can try to help you.

Jeg har for 2 uger siden hævet i alt 1000€, og det kom til tiden. Casinoet har ikke bedt mig om nogen dokumenter og hævder, at udbetalingen snart vil ske. Dette har stået på i en uge, siden jeg spurgte. Jeg er tålmodig, men det begynder at føles som om, det tager lang tid, da der er mange hævninger, der skal foretages.

The previous €1,000 payout is encouraging, although I understand why this wait feels longer when you still have €6,500 to withdraw in several instalments.

Which payment method are you using, and is it the same one that worked previously? Are all three requests still pending, or has any of them moved to approved or processed?

I also found your complaint, which is currently waiting for the delayed payment. For now, the 14-day period I mentioned still applies; the complaint timer shows when the team is due to follow up, rather than a guaranteed payment date.

Please let us know when the first payment arrives or if the casino gives you a specific explanation for the delay. That will help us see whether the withdrawals are starting to move.

De kom via bankoverførsel som normalt dengang, nu har jeg brugt den samme metode og har ikke hørt noget, der står kun behandling for hver enkelt, selvom jeg ikke har hørt noget fra dem siden hævningerne.

That helps clarify things. You’re using the same bank-transfer method that worked previously, but processing alone doesn’t confirm that the casino has actually sent the money to your bank.

For now, leave the requests pending and avoid cancelling them, so you don’t interrupt the process or return the funds to your playable balance. Your existing complaint gives us a way to follow up if the payments remain outstanding.

I understand the lack of updates is frustrating. Please let us know if any request changes to paid or completed, or if the first transfer reaches your account.

Jeg har stadig ikke hørt noget, og det er nu 9 hverdage siden udbetalingen. Livechatten siger, at det snart vil blive behandlet, og de har gentaget dette i 4 dage nu, hvor det bliver behandlet, og at de snart vil godkende det.

Hearing "soon" repeatedly without any actual progress understandably becomes frustrating. From what you’ve described, the withdrawals are still awaiting approval, so there is no confirmation yet that the bank transfers have been sent.

One clarification: the 14-day period mentioned earlier means business days. Could you confirm the exact date you submitted these requests? That will help establish the timeline accurately.

Your complaint is already open, so please keep Jean informed that the payments remain outstanding and support still hasn’t provided a specific explanation. I hope the next update brings actual progress rather than another general assurance.

Der er foretaget udbetalinger på tre dage, den første den 26., 27. og 28. september. Skal du kontakte dem?

The casino will be contacted, but you’ll need to follow your complaint for updates. I don’t control that process, our complaint resolvers handle it.

Please check your complaint regularly. That’s where you’ll see what our team is doing, whether they need any further information from you, and when they contact the casino.

Once our complaint team has everything they need from you and the case reaches that stage, they’ll contact the casino.