Hej Treeku.
Du forstår, måske ligger problemet i forventningerne. Vi er ikke advokater, hvilket betyder, at jeg eller mine kolleger ikke griber udbetalinger an fra et juridisk synspunkt. Vi overholder i stedet Fair Gambling Codex. Som jeg ser situationen, indbetalte du frivilligt på et casino med et lavt sikkerhedsindeks, og nu siger du, at udbetalingerne ikke forløber som forventet. Det giver mening, for casinoet er ikke særlig troværdigt, i hvert fald ikke nu, baseret på dets anmeldelse:

Jeg tror, vi siger det samme her.
Hvis vi fokuserer på fakta, er din klage gået så langt, at du blev rådet til at bruge en af de alternative betalingsmuligheder, du havde til rådighed. Jeg forstår, at du har en foretrukken betalingsmulighed til udbetaling, men den ser ikke ud til at være tilgængelig længere. Dette betyder dog ikke nødvendigvis, at casinoet ikke er villig til at betale dig. Det ser ud til, at du foretrækker ikke at bruge en anden mulighed.
Hello treeku.
You see, perhaps the problem lies in the expectations. We are not lawyers, which means that I or my colleagues do not approach the withdrawal from some legal standpoint. We adhere to the Fair Gambling Codex instead. The way I see the situation, you willingly deposited in a casino with a low safety index, and now you are saying that the withdrawals are not proceeding as expected. Well, it makes sense, because the casino is not very trustworthy, at least now, based on its review:

I believe we're saying the same thing here.
Your complaint, if we focus on facts, progressed to the point where you were advised to use one of the alternative payment options available to you. I understand you have a preferred payment option for the withdrawal, but it does not appear to be available anymore. However, this does not necessarily imply that the casino is unwilling to pay you. It appears that you prefer not to use a different option.
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