Hej @Radka,
Nå, jeg skal prøve det, hvis det ikke fremskynder processen for mig, så hjælper det måske nogle andre potentielle spillere.
Nyheder er:
Jeg modtog en e-mail, der sagde, at mine dokumenter er verificeret, og jeg bestod KYC i går, men i dag fik jeg et andet ordsprog, at dokumenter sendes til ledelsen til verifikation, hvilket er en smule forvirrende. 🙂
Jeg kan i hvert fald se, at min tilbagetrækning stadig er i samme fase, som den var for 6 hele dage siden, da jeg anmodede om den, som "behandles".
Beløbet er egentlig ikke noget højt, jeg har indbetalt 97 Eur tror jeg, hvilket er en lille smule over $100, fik en bonus, opfyldte alle krav og anmodede om udbetaling af 447 EUR fra min saldo, som var omkring 600 eller deromkring. dengang. Maksimum er 500 EUR pr. udbetaling (ikke sikker på den ugentlige grænse). Resten af 150 har jeg tabt ved at prøve forskellige slots.
Online chatsupporten oplyste mig om, at tilbagetrækning kan tage fra 5 - 14 hverdage efter KYC er gennemført... Når du tager alt i betragtning, kan du ved 1. udbetaling vente en måned på at blive sendt ud, hvilket ikke er acceptabelt for evt. spiller tror jeg.
Jeg kunne forstå, hvis gevinsterne var enorme, eller kun ingen indskudsbonus blev brugt og forsinket for at fuldføre udbetalingen for at sikre, at der ikke er noget fishy der.
Men en spiller, der indsatte, på et relativt ukendt casino, fik tilsendt e-mail, telefonnummer, ID-dokumenter og adressebevis, som jeg garanterer, at de er OK og matcher mine oplysninger på kontoen, det er noget, der ikke ser godt ud. Jeg havde sandsynligvis genindskudt halvdelen eller det hele med det samme indtil nu, men jeg vil ikke foretage en ny indbetaling, før jeg får udbetaling og svar på spørgsmålet "Tager hver udbetaling så lang tid eller bare først?"
Endnu en gang er det tilbagetrækning i BTC, ikke via bankoverførsel, og det kan gøres på få minutter og et par klik.
Supporten nævnte også, at svarene, der er skrevet her hos Casino Guru, blev skrevet af det gamle team (ejer/ledelse)... Jeg synes i hvert fald stadig at opdatere denne side og svare offentligt burde være en vigtig del af deres marketingstrategi, da det er et nr. 1 resultat for "FatBet casino anmeldelse" søgeord på Google men også andre søgemaskiner.
Hvis al denne forsinkelse kun er for at få mig til at annullere udbetalingen og miste disse par 100-taller, vil det ikke ske 🙂 Jeg indbetaler gerne igen, men lad os se, hvor lang tid det vil tage FatBet casino at sende det. Jeg forventer det i dag, fordi alt andet er virkelig, virkelig en latterlig lang tid for denne industri (især krypto-tilbagetrækninger).
Hello @Radka,
Well, gotta try it, if it doesn't speed up process for me, then maybe it helps some other potential players.
News are:
I got email saying my documents are verified and I passed KYC yesterday, but today got another saying documents are forwarded to management for verification which is a little bit confusing. 🙂
Anyway, I see my withdrawal is still in same stage as it was 6 full days ago when I requested it, which is "processing".
The amount isn't really something high, I've deposited 97 Eur I think, which is a lil' bit over $100, got some bonus, met all requirements, and requested withdrawal of 447 EUR from my balance which was around 600 or so at the time. Maximum is 500 EUR per withdrawal (not sure about weekly limit). The rest of 150 I've lost by trying different slots.
The online chat support informed me that withdrawal can take from 5 - 14 working days after the KYC is done... When you take all into consideration, for 1st withdrawal you can wait a month to be sent out, which is not acceptable for any player I think.
I could understand if the winnings were huge, or only no deposit bonus was used and delaying to complete the withdrawal to make sure there's nothing fishy there.
But a player who deposited, on a relatively unknown casino, got email, phone number, ID docs and address proof sent which I guarantee they're OK and match my info in account, this is something that doesn't look good. I'd probably redeposited half or all of it immediately 'till now, but no way I'll make new deposit until I get withdrawal and answer to question "Is every withdrawal takes this long or just first on?"
Once again, it's withdrawal in BTC, not via Bank transfer, and it can be done in minutes and couple of clicks.
The support also mentioned that here at Casino Guru, the replies that are written were written by the old team (owner/management)... Anyway, I still think updating this page and replying publicly should be important part of their marketing strategy since it's a No 1 result for "FatBet casino review" keyword on Google but also other search engines.
If all this delay is just in order to get me cancel withdrawal and lose these couple of 100s, that ain't gonna happen 🙂 I'll gladly deposit again but, let's see how long it will take FatBet casino to send it. I expect it today because everything else is, really really a ridicilously long for this industry (especially crypto withdrawals).
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