FestivalPlay Casino – generel debat

Hvis du vil diskutere noget i relation til FestivalPlay Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

I recently deposited with this casino and won and now having trouble with my withdrawal Has anyone actually gotten any money from this casino or are they a scam

Hey, from what I've seen, the casino has a pretty low safety rating.

Anyway, what's important is: what exactly are your issues with the withdrawal? What did the casino tell you, and how long have you been waiting? Did you have to verify your account?

Please let me know.

Jeg var faktisk i stand til at hæve, problemet med dette casino er det med småt. Det er forståeligt, at en bonus har et gennemspilskrav, men hos FestivalPlay har din egen indbetaling en 5x gennemspilskrav, hvilket er grunden til, at de afviser udbetalinger.

Efter at have gennemført rolloveren, verificeret min konto og modtaget indbetalingen inden for 48 timer, kom jeg foran, fordi jeg ville hæve mindre XD

Hello, the overall experience is quite good, despite the festival-related 5X wagering requirement for deposits, correct?

I honestly could not tell, so maybe if something was not clear or obvious, we can talk more here. 🙂

Hvor lang tid tog det fra du startede udbetalingsprocessen, til du modtog dine penge?

Hey, are you also waiting for a payout when you asking this? 🙂

You can also describe your situation if you want.

Det lykkedes mig at løse det, men processen med at indhente den nødvendige dokumentation til kontobekræftelse (identitet, adresse og bankoplysninger) tog for lang tid.

Efter al den venten og besvær, tog det Festival Play to hverdage at udbetale, da jeg først havde påbegyndt udbetalingen (jeg gjorde det via Skrill for at sikre hastigheden). Heldigvis betalte de. Men de opkrævede en provision af det samlede udbetalingsbeløb. Omkring 60.000 CLP, cirka 60 USD. Det gode er, at jeg formåede at hæve pengene.

Hey, let me say that I'm glad to see you managed to resolve the withdrawal. In my opinion, the fee you mention is truly a bit higher, so thanks for mentioning it. Do this casino have such a fee stated in the rules, maybe? I guess it was a percentage, but that's just a guess. Still, kind of unexpected, I reckon.

2 dage

Det er en provision på 8% efter den første udbetaling inden for 30 dage, eller det var i hvert fald, hvad de fortalte mig i e-mailen.

Sandheden er, at hvis det er for højt, lukker jeg min konto, når de har indsat mine penge.

I believe I just approved the associated user review; 8% commission is not somethign one would overlook. It's great you reached out and shared this for the sake of others.

Hej, i går spillede jeg på denne platform og vandt 600.000 CLP. Da jeg forsøgte at hæve, blev jeg bedt om mit ID, adressebekræftelse og bankoplysninger. Efter at have uploadet alle oplysningerne, blev det vist som "UDBETALING AFVENTER". Jeg skal nævne, at jeg indsendte udbetalingsanmodningen den 18. september kl. 22:57, og i dag, den 19. september, er hjemmesiden nede. Men sidste gang jeg havde adgang, var udbetalingen stadig afventende. Kunne dette være svindel? Jeg har sendt mange e-mails, men har ikke modtaget svar, og hjemmesiden er stadig nede. Det er første gang, at noget lignende er sket for mig på en platform. Har nogen haft en lignende oplevelse?

Hi. I know it can be worrying when something like this happens, but sometimes it can simply be caused by basic maintenance or a temporary technical issue. That doesn’t necessarily mean that’s what happened here, of course.

I tried opening the casino myself and the website worked normally for me. Could you please let me know whether you can access it normally today as well, or if you’re still having the same problem you had two days ago?

As for the verification, you’ll most likely need to complete that before you can withdraw your money. The casino does have a rather low Safety Index, so I’d definitely be a bit cautious and wouldn’t rule out further complications, but I also don’t want to assume the worst before we see how things develop.

So for now, let me know whether you can access the casino again and whether anything has changed with the verification.

Jeg har utallige gange, via adskillige e-mails og chats med FestivalPlay, prøvet at få min casinokonto permanent lukket, fordi jeg har spilleproblemer. Men de svarer ikke og tilbyder ingen løsning. Jeg har forsøgt at anmelde dem i ugevis nu, men der er ingen organisationer, hvor jeg kan anmelde disse praksisser, der overtræder reglerne for selvudelukkelse. Spil ikke på det casino.

Hello, I'm really sorry for what you've been through, and thank you for sharing this negative experience on the forum. Thanks to you players with, let's say, "less healthy habits" being warned, I'd say.

Maybe for better context, does this specific casino offer concrete steps described in the terms and conditions, which, at the same time for some reason, are not working? Or is it just that there is no clear route at all?

Now that I'm thinking about it, it's probably more concerning to have those steps listed but nonworking when the need arises.