FEZbet Casino – generel debat (side 2)

Er det på tide, at licensmyndigheden også beslutter sig til fordel for kunden ...

Tror du, at Daniel eller en af jer kunne hjælpe mig lidt?

Jeg tror, Daniel har den største knowhow inden for sportsvæddemål ... det er rigtigt

Please, ask your questions and I'm sure that Daniel will try to help.

Kender du min sag

As I recall the casino stated that you did not pass the verification call. I'm sorry but this is not my field of knowledge. 🙁

Yeah sikkert

Og tro mig ... jeg har spillet sportsvæddemål og casino slots nu og da ... og med succes ...

Jeg har og haft en konto hos mange udbydere, men der har aldrig været noget lignende ...

I see. Well, the complaint has been dealt with and I can't change the result. Let's hope you will win elsewhere with no trouble getting the winnings.

Have a nice weekend. 🙂

Most of us in CasinoGuru are familiar with your case. Anyway, there's not much else we can do with it and honestly, my personal opinion is that Curacao licensing authority doesn't really deal with what's fair and what isn't. We've seen many cases where it was clear that the player is right, but the authority decided in favour of the casino. It's usually when a casino applies some unfair rules. We say: the rules are unfair, the player is right. Curacao licensing authority says: it was written in the rules, the player broke the rule, the casino is right. They don't really care whether the rules are fair or not.

Hvorfor udsteder myndigheden licenser med urimelige vilkår og betingelser? De skal have lov til at tjekke det og forbyde det.

Jeg føler mig totalt uretfærdigt behandlet.. og det er unormalt hvis man ikke sidder på det længere håndtag. Man kan ikke gøre alt bare for at få kundens penge op af lommen.

Jeg prøver alligevel at skrive en klage til dem....

The authority issues the license, because they get paid for it. Then you have authorities with different approaches. There are authorities that are closely related to the national government. Whenever they issue a license, you can trust them. But then you have authorities that issues the license to basically anyone who pays for it.

Then it all depends on the casino. There are great casinos with very customer-friendly approach that are licensed in Curacao or they don't even have any license. But it's thanks to their management, not because they need to be like that, because they have the license.

For example you have casinos that are licensed in Costa Rica. I've never heard about a case where a player contacted the licensing authority and they would even reply to him.

Hvad sker der, når du indgiver en klage?

De har lige stjålet mine penge!!! Gør krav på en dubletkonto, og indtil videre har de ikke talt med mig

Hello, this is not a pleasant situation at all. I can see you already submitted a complaint what is great. I hope our complaint team is able to sort things out and bring more clarification. Let us informed about the result also here in discussion please. 🤞

Hej Magda jeg har stadig ikke svaret indtil videre jeg har sendt flere mails og simpelthen den konto der er mine penge er blevet slettet !!! Men indtil videre intet svar

Jeg vil bare have mine penge, det er det hele

for trist

Værre!! Jeg modtog e-mails om de behandlede hævninger, alt var ok, men når de betalte, slettede de kontoen!!

Hi, I understand, but there is also positive thing. When I am checking other complaints regarding to FEZbet Casino here on our website. FEZbet Casino solved all complaints in the past what means they communicate very well with our complaint team.

I believe that your case will be resolved with positive result. Please just be patient now.

Selvfølgelig er jeg tålmodig!! Det eneste jeg finder mærkeligt er at de ikke har kontaktet mig indtil videre!! Jeg var den eneste, der kontaktede chatten, og de giver mig ikke en forklaring på noget!!! Fordi de ikke annullerede kontoen på tidspunktet for min indbetaling eller på det tidspunkt, hvor jeg gik for at gøre krav på mine daglige spins!! De har netop annulleret nu på tidspunktet for mine hævninger!!! Jeg gik ind i faz-væddemålet og stolede på deres arbejde, og de er så kede af det!!!

Jeg er rasende indtil videre, de har ikke sendt mig nogen e-mail, der forklarer noget!!! Jeg har sendt dem mere end 10 e-mails!!!

Først forlod de kun at sige, at min konto blev blokeret efter mængden af hævninger der!! Hvorfor advarede de dig ikke før!???? Det hele er for at stjæle de penge, som med rette er mine

Hjælp mig, de har ikke svaret før nu

I'm sorry but it's up to the casino to explain the quality of support and how exactly the staff deals with players' issues. Well, I'm honestly not sure what is the matter I have no clue how or even if the casino was able to warn you or not. I only find out that your account has not been verified yet, so I guess that this is the first problem. Casino can't process any withdrawal if your account and payment option are not verified, on the other hand, I would expect some instructions to be sent immediately. You did what you could, and the complaint is submitted, now give the complaint team some space to deal with it, please.