Frumzi casino withdrawal (side 2)

At tilbyde et tilbud som det er en rip-off, jeg ved ikke at hvis du bruger en bonus der udløber efter 5 minutter, så kan du smide dine penge lige ud af vinduet, det er fupnummer. Den dårlige ting er, at andre tal summerer til det beløb, du vil have det sjovt og ikke i 5 minutter. Sådanne bonusser bør ikke engang tilbydes, fordi det er en fidus. Ren rip-off

Yes, I understand that and it seems strange to me too, but I think Radka had a good point and the bonus offer could have lasted for a week and you took it just before it ended as I can see in the first screenshot. 

Anyway, since you have a complaint, we'll have to wait and see what the casino says and how they explain the whole thing, because so far I've also seen that they said that your bonus has expired.

So I really hope that everything will be sorted out. I will keep my fingers crossed. 🤞

Jeg har også en dårlig oplevelse med netop dette casino. Det er 4-5 dage siden, jeg anmodede om en hævning på næsten 40 euro, og selvom siden tydeligt siger, at det tager 1-3 arbejdsdage for hævningen, er der ikke den mindste opdatering, min anmodning behandles stadig som support, de sige kun en automatiseret jeg ved, de vil have 3 dage, og jeg venter allerede 5 dage. Også for meget små mængder kræves ingen identifikation. Desværre vil jeg vente på mine penge, og jeg vil aldrig vælge netop dette casino igen

Hi, I think they shouldn't have it stated on the page that the withdrawals are fast if that's not the case.

On the other hand, I don't think you're waiting that long, so I'll say that we're giving the casinos 14 days to sort out the withdrawal process. Therefore, if nothing will change by then, you haven't had any update and you don't have any money, you should definitely get in touch. 

I would also try to keep myself informed about the withdrawal, but if the casino doesn't give you any answer other than the template, it's probably going to be difficult. 

However, I will wait for your next reply and hopefully it will be more positive.

Hej, jeg har ventet på min tilbagetrækning på Frumzi i to uger nu, men ingenting. Kan du hjælpe mig? Jeg vil ikke miste det, det er mange penge. Tak

Hello, I see you've already filed a complaint, which is a good step. 

However, did the casino give you any reason why it's like this and they still haven't paid you the money? Was it necessary for you to verify or not? 

Tell me a bit more.

Godmorgen, jeg har desværre ikke modtaget noget endnu, mine hævninger er ikke engang blevet bekræftet, kundeservice reagerer altid anderledes, nu siger de at de har mange fortrydelsesanmodninger og for at være tålmodig, nu er der gået 13 dage og ingenting. Min konto behøver ikke bekræftelse. Jeg vil opdatere dig og hjælp mig, hvis det er nødvendigt

Tusinde tak

We will certainly try to do that if the casino doesn't pay you out now. We give the casinos 14 days and they will basically run out tomorrow, so we will contact the casino soon. 

Hopefully we can sort it out.

Godmorgen, for at opdatere dig, de har ikke engang bekræftet mine udbetalinger endnu.

Well then, I see nothing has changed. We'll have to wait for Veronika and when she gets to you you'll have further instructions whether she needs anything else or not. If not, your case will be assigned to someone who will contact the casino and invite them to reply to the complaint.

De gjorde præcis det samme mod mig med 500 euro. De siger, at casinoet lukkede, det er en løgn. Hvad skete der, fik du endelig pengene?

Hey, I believe this may also be a bit of a different situation after all. I just responded to you here, but I'm glad to see you submitted the complaint already. I hope it will all be resolved there.

Jeg tror, ​​at jeg burde modtage min gevinst efter en uge.

Godaften! Jeg har identificeret kontoen i Frumzi, og sidste måned gik alt godt med hævningerne. De var lidt forsinkede, men pengene kom ind normalt. Denne måned har jeg hævet siden 2/7, og pengene er ikke kommet ind! De svarede mig hver dag, at der er en øget arbejdsbyrde, de har været meget forsinkede. Der er penge nok på kontoen, og jeg har det ikke særlig godt med alt, hvad Frumzi laver. Hjælp

Hi, I was just checking to see if you had filed a complaint and I saw that you had. That was a good move. 

I would say it's pretty normal for a casino to have a delay, but it can happen that they are understaffed because it's summer and they might not be running. 

Anyway, since you've received money normally before, that would be reassuring and if nothing can be resolved, our team will contact the casino.

But we will have to wait for this development.

Godaften og tak for dit svar! Fra d. 7/2 og indtil i dag har jeg ikke modtaget nogen penge, forsinkelsen er ret lang.. de er bare holdt op med at sende mig penge denne måned.

Yeah, you are right; it is a long delay indeed.

I hope our complaint team will find out what is happening.

And you have no explanation from the casino whatsoever?

Forklaringen er, at der er en stor arbejdsbyrde, der er ingen anden forklaring, de siger, at jeg skal være tålmodig, og undskylder ulejligheden, hver dag siger de det samme! Men den dag i dag har jeg ikke modtaget nogen penge!

Yeah, summertime, you know. Many people are on holidays, so hopefully it is only that, to tell you the truth, and you will get your money soon. 🤞

We'll keep an eye on it and will wait for the outcome. Keep us informed, please.