Glorbet Casino – Official Representative | General Discussion (side 3)

Thank you, Radka. We appreciate the clarification. We will continue to cooperate with the Casino Guru team and provide any relevant information as soon as we receive the provider’s findings.

I understand your point, but I think it’s important to distinguish between the casino’s withdrawal policy and the need to review potentially suspicious activity.

Regardless of whether a casino operates with KYC, no-KYC, fast withdrawals, or any other model, potentially suspicious or irregular gameplay sessions may need to be reviewed before a withdrawal can be processed. This is not something that is specific to Glorbet or to a particular type of casino.

A no-KYC policy does not mean that every withdrawal must automatically be processed without any review. If a particular session raises legitimate concerns — for example, unusual or irregular gameplay patterns — the casino needs to be able to investigate the activity and establish what happened before making a final decision on the withdrawal.

In this case, that is exactly what is happening. The relevant game provider is reviewing the player’s sessions, and we are waiting for their technical findings before providing the final evidence and explanation.

We also agree that the conditions and possible review scenarios should be communicated as clearly as possible to players, and we can certainly review how this is presented.

Det er virkelig smukke ord, du har skrevet her, og jeg vil gerne uddybe noget.

Punkt 1.

Indtil videre har du ikke fremlagt noget, hverken beviser eller oplysninger, men kun påstande.

Punkt 2.

Du beder mig om at indbetale 0,43 ETH for at tjekke min konto, selvom jeg allerede har indbetalt 5 gange.

Punkt 3.

Min udbetaling er forsinket, og jeg forventer en undskyldning fra dig for de falske påstande, hvis du virkelig er et velrenommeret og anstændigt casino, som du påstår at være.

Alt andet ville ikke længere være troværdigt for mig.

Hvordan kan I overhovedet samarbejde og arbejde sammen med Casino Guru, hvis I ikke engang svarer på klagen, endsige giver oplysningerne!!!

Det er virkelig trist og ynkeligt, men det vigtigste er at lave en masse støj.

Hej Jaroslav, min klage blev lukket som uafklaret, og Glorbet har ikke engang kontaktet Martina, på trods af at have lovet fuldt ud at samarbejde, men det overrasker mig ikke.

Jeg opfordrer dig endnu engang til grundigt at tjekke Glorbets licens, for jeg har erfaret, at casinoet ikke blot mangler en licens, men opererer med en forfalsket en; derfor er de ikke kun tyve, men også svindlere. gottagamble.com/news/glorbet-com-exposed-fake-license-explained/

Dette er linket.

Og endelig, på Bitcoin Forum, er der en byge af kritik og klager over Glorbet, ligesom på Wizard of Odds-webstedet, hvor mange spillere er blevet snydt!

I understand your disappointment, especially after the representative publicly promised cooperation. Closing your complaint as unresolved does not mean that the casino’s handling of your withdrawal was accepted as fair, it means our team couldn’t secure a resolution.

Regarding the licence, our Glorbet review already lists the casino as having no recognised gambling licence. The allegation that it displayed a fabricated licence is a separate concern. I’ll pass the article you shared to our casino review team for further checking, without treating every allegation in it as an established fact.

My earlier optimism about their willingness to cooperate clearly wasn’t borne out by the outcome you’ve described. I’m sorry the complaint process hasn’t resolved your unpaid withdrawal. Their forum assurances need to be followed by concrete answers and action.

Jeg ser det på samme måde, og tro mig, jeg er ikke alene. For at være ærlig, blev det gjort klart for mig på Bitcoin-forummet for et par uger siden, at jeg ikke ville se mine penge; der er andre, der stadig venter endnu længere på deres udbetalinger. Desværre.

Reading similar experiences from other players understandably makes you even less hopeful, especially after the casino failed to follow through on its promise to cooperate in your complaint.

Your unpaid withdrawal and the unresolved outcome already give other readers important information to consider. Reports from other forums may add context, although each case needs to be checked individually.

I wish I had better news for you. If Glorbet eventually contacts you with a concrete explanation or pays the withdrawal, please let us know here.

Hello Casino Guru community, I'm coming here from the Latest Casino Bonuses (LCB) website affiliated with wizardofodds where my case has been open since the first half of September along with another person who calls themself Alex Lee and their case has been open since August.

I wanted to share my experiences with Glorbet on this website as well so that there are more areas on the internet to know about mine and Alex Lee's current open cases with them. I also want to preface this by saying that neither of our cases have been settled so far and we are still hoping for a favourable outcome for all parties involved, however I still feel that it's important to share our current experiences.

In early September I opened an account with Glorbet, I started by depositing 200€ and claiming the exclusive 200% bonus that LCB offers. The bonus unfortunately didn't go my way, and neither did the second one where I deposited 500€ using another bonus that I received. However on my third deposit also made with a bonus, that was made in early-mid September, I won a substantial amount to the point where my balance at the end was sitting at 11808.5USDT, this is where things started to get weird. When my bonus wagering progress was around 75% complete, the game I was playing was removed from bonus wagering eligibility and my bonus progress was adjusted to 65% complete. I asked live support about it and was told that I could continue wagering on another game which was fair enough, errors happen.

I then started playing another game to complete wagering as my balance was already very high, I also adjusted my bet to 5€ per spin at this time to get done with wagering faster. At 94.8% complete the new game I was playing began to glitch out and I was kicked out, when I tried to re-enter I was met with a familiar "game not eligible for bonus wagering" message. When I tried to switch game again I was met with an in game balance of 0€, however my balance was still reading 11808USDT. I contacted support about this immediately and was told that the issue would be forwarded to their technical team. This is when I first posted on LCB. Support responded a few days later in live chat saying that a response will be provided by email which has not happened yet more than a month later. However a response was posted on the LCB forums half a month later after the LCB staff contacted Glorbet. The response reads:

"Thank you for your patience while we reviewed this case.

We have completed a detailed review of the player's account and game sessions, including the activity related to the bonus wagering period.

During the investigation, we identified suspicious activity related to the Mascot provider on Sep, 2026. The relevant gameplay and transaction activity were reviewed in detail, and the findings were also forwarded for an additional review on the provider's side.

Based on the results of the review, we identified irregularities in the player's gameplay activity that do not comply with our fair-play requirements.

We have therefore temporarily closed the case while the investigation and additional verification are being finalized. We will provide a further update once the review is fully completed.

We appreciate LCB's patience and cooperation while we complete the necessary checks." Posted Sep 29th

Since then a lot of questions have remained unanswered and a further response to questioning has not been provided. The last update was from an LCB moderator saying that this matter is outside their scope which I empathise with. In the time since then this story has been picked up on social media by a channel called Desolator Gaming in their video called "DNN Gambling News - NBA Betting Changes, Secret Game Changes, Casinos Cheating Players- Oct 21, 2026" The timestamp for the Glorbet report is 2:06.

I want to end this post by commending the work of LCB, as without their help this matter most likely wouldn't have gotten anywhere close to where it is today. If anyone wants to read more into this matter the forums on LCB.org are public and the thread is called Glorbet Support and Complaints Thread. Another way to verify my story is to look at the published "biggest winnings of the week" on the bottom of the Glorbet page where my bets of $3 a spin on "Maxzilla" and win of $11000+ are still clearly displayed even though they have not been paid out.

Thank you for reading this and I hope it at least makes someone think twice about where they choose to play.

//Malgos

Hello Malgos,

thank you for sharing. I also noticed that the official casino representative was active in this thread about a month ago. Perhaps you’ll be able to get in touch with them here on the forum.

I also noticed that the last time the casino responded to another player, it mentioned recurring patterns. So, well, who knows?

If you’re interested, you can take a look here in this thread too. As I thought, the other player’s complaint with Casino Guru ended as unresolved because the casino didn’t respond, so we couldn’t help resolve it.

Once again, thank you for drawing attention to what you’ve been through.

Hello, just a small technical note, if I may. I noticed you tried to edit your earlier post. Normally, that’s fine, but it’s been three days and I’ve already replied to it, so changing the original text now could make the conversation confusing.

If you’d like to add something to the discussion, please post a new reply instead. You can also use the quote option, even on your own post.

Thank you very much for your understanding.

Yes, I wanted to add that, as of Nov 5th my winnings are no longer displayed in the "Biggest winnings of the week" even though they have been for the past 2 months, considering the recency of this change I suspect it is percisely due to my recent review on Trustpilot or my recent post that triggered this. 

Thank you very much for explaining. I understand why you’re convinced it happened this way. Am I right in thinking the casino hasn’t provided you with any further details?

In any case, let me just repeat that whenever a player is concerned about unpaid winnings, whether from tournaments, jackpots or anything else, my colleagues can take a look through our complaint service.

Yes that is correct, they have not provided any further details. Should I submit a complaint here as well then?

I think it’s certainly worth trying. From what players have shared with me, complaints through licensing authorities don’t often lead to a clear outcome, and when they do, it can take a very long time. But let’s leave that aside for now.

In comparison, I find our complaint process more straightforward and efficient. Still, I’d rather say from the start that you should expect it to take weeks. Each party has a week to respond, and the first stage is about understanding what happened so the mediator knows exactly what to ask the casino.

It’s a free service and, in my experience, often a quicker route than going through the regulator, but it does have its limits too. We can certainly talk about it more here if you’d like. I just don’t want to overwhelm you with details right at the beginning.

A little technical update, Glorbet.com is currently down and showing an Error 500. I will submit a complaint once (and if) this clears.

Opdatering.

Nu har jeg mistet alle mine indbetalinger og gevinster for altid. Min konto blev blokeret, og der skete ikke noget mere uden varsel. .

Konklusion:

Glorbet casino har tydeligvis snydt og røvet mig, og I har alle oplevet det på første hånd, men alligevel er det stadig bedømt 5/10 her hos Casino Guru i stedet for at være sortlistet eller i det mindste nedgraderet.

Det kan jeg ikke forstå, og ærligt talt, jeg synes det er trist.

Honestly, I did not expect a different outcome after the complaint was closed as unresolved. I am certainly sorry that it ended this way.

Regarding the casino’s rating, it had a Safety Index of 6.5 before your unresolved complaint. After the complaint was closed, its Safety Index was reduced to 5. Therefore, your case did have a direct negative impact on the casino’s rating.

However, we do not blacklist a casino based on a single unresolved complaint. I understand that you may not agree with this, but a Safety Index of 5 is already not particularly good.

Before playing at a casino with such a rating, I would personally research it carefully. I would check user reviews, forum discussions, and complaints. Anyone who reviews this information can see that players have reported problems with this casino and that some of those problems remained unresolved.

Unfortunately, players who deposit without checking any information about a casino may only discover these issues after something has already gone wrong.

You’re right, thank you for pointing that out. I’ve just tried the official link myself, and I’m getting a different error code, 403. The page also looks like it hasn’t loaded properly.

I noticed the player described it to Jaro as a blocked account, but I’m not convinced that’s what we’re seeing. To me, it looks more like a technical issue, and it doesn’t seem to affect everyone in exactly the same way. Perhaps the different error codes depend on which country we’re trying to access it from.

But I suppose the exact error code isn’t the main concern here. What really matters is finding out what’s happening with the casino and making sure players get paid.

Of course, I understand. At this point, I can see why it feels like a lost cause. I’m really sorry, but I’m afraid we still have to wait and see what happens next. That part hasn’t changed, I wager.

I am now receiving the same looking error as ragner described, I am still seemingly logged in however since I can still see my previous messages with support and there is no button to register or log in as ragners screenshot shows:

Yesterday the page was displayed like this: