Goldbet Casino – generel debat

Hvis du vil diskutere noget i relation til Goldbet Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Super casino

Feel free to write more about your experience, of course.

How long do you play there for? What is your favorite game, for example?

Anything you'd like to mention.

Jeg har prøvet at hæve penge i en uge nu, og de har ikke svaret på de mange e-mails, jeg har sendt, men de har returneret beløbet til min spillekonto. Det ser ud til, at intentionen ikke er at betale.

Have they explained why they returned the money, though?

Is your account already fully verified there?

Perhaps you need to pass the verification before you can withdraw. 🤷‍♀️

De har ikke svaret på mine e-mails, jeg har sendt omkring 10. Der er ikke behov for bekræftelse, de indsatte endda beløbet på min bankkonto den 6. i denne måned, men hævede det med det samme, og i dag har de krediteret spilkontoen igen.

I get that, but they haven't explained why they put the money back into your account at all?

Have you tried to check the spam folder in your email? Sometimes messages like this can finish there, actually.

If you need our help, you can file a complaint at any time, and we will look into it.

Godmorgen,

Jeg ved ikke, hvorfor de ikke har svaret. Jeg har allerede tjekket spam-feltet. Klagen er registreret.

Well, if they don't communicate with you, it's not exactly the best impression. I think it's very important for many players to know what's going on.

So now it will be important to stick to the complaint, and I believe that everything will be fine.

If you find out anything new, be sure to let me know.

I'll keep my fingers crossed that everything turns out well.🤞

Jeg har lige tjekket, og de har returneret beløbet til min spillekonto. Jeg har ikke noget svar på hvorfor, det er kompliceret.

If they don't tell you why, we can only guess. Did you use the same payment method for withdrawal as for deposit? Did you play with a bonus or not? Was verification required?

Jeg havde ingen aktiv bonus, ingen verifikation var påkrævet, den betalingsmetode jeg valgte var bankoverførsel, de satte endda pengene ind på min bankkonto den 6. i denne måned, men hævede dem med det samme. Jeg har ikke modtaget pengene endnu.

Okay, I would like to add that we are giving the casino 14 days to resolve this issue, and if nothing happens, then you can ask for help.

If they haven't asked you for anything, let's see what happens next. 

I don't quite understand what you're saying about them sending you money once but then taking it out of your account. If you receive money in your bank account, how can they withdraw it without your consent?

Hej, det kan de ikke gøre, men det er sket. Jeg ved ikke, hvordan det er muligt. Jeg har kvitteringen, men de har ikke svaret endnu, og beløbet er blevet returneret til min spillekonto. Jeg har opgivet at sende e-mails med anmodning om svar. Jeg ville være taknemmelig, hvis I kunne hjælpe mig med denne situation.

The complaint is under review, so our team will look into it and see if we can help. 

I don't know if it's just a language barrier between us, but it's not possible for them to take money from your normal bank account once you've received it from the casino. You would have to confirm that, right? 

Have you contacted the bank or payment provider yourself?

Godaften, det er rigtigt. De indsatte det på min konto og hævede det derefter. Jeg har bevis for dette på min kontoudtog, det er ikke første gang, de har gjort det. Jeg har ikke kontaktet min bank endnu, jeg tjekker.

Well, let us know what the bank told you. If this happened several times, I would probably block my card or whatever it is that's causing the problem. This isn't normal. 

Or if you don't have anything like that, try to see if you can set it up so that when you make an online payment, you can do two-step verification. This means that before the money is sent, you always have to confirm it with a code or password.

Det kort blev blokeret, jeg fik et nyt. Bankkontoen er den samme, den eneste forskel er, at jeg skiftede kort, de havde allerede foretaget betalinger på min konto, dette er det eneste, der giver problemer, kortet er MasterCard.

Well, then it's good that you didn't lose any more money and blocked it right away. 

Of course, I wouldn't play at a casino where I had such a problem.

However, I guess we'll just have to wait and see how the investigation turns out. 

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