GoldBet Casino IT – generel debat (side 3)

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Hey, welcome. Sounds good! How quickly are these payouts actually processed? No need to hesitate sharing more details. 😉

Dear Casino Guru Complaints Team,

I am asking for your help regarding my blocked Goldbet.io account. I would like to have my account reviewed and, if the alleged violation cannot be substantiated, reinstated.

My account has been blocked since 19 October 2026. Goldbet claims that I violated Sections 3.3 and 3.4 of its Terms & Conditions because of an alleged duplicate account.

However, I have only ever created one Goldbet account.

My personal details are correct, and I completed identity verification (KYC) using my official identification document almost two months before the account was blocked.

My wife does not gamble, and my son is only seven years old. I am not aware of any second account belonging to me. Despite repeatedly explaining this to Goldbet, I have not received a specific explanation of what supposedly links my account to another account.

Instead, Goldbet repeatedly sends me the same generic response stating that the restriction has been reviewed and that its decision to maintain the restriction is final. The company has not explained the specific circumstances behind its allegation.

I have made nearly 200 deposits using my own Visa card, totalling more than €1,000. My account was used over a period of time, and my identity was verified. I cannot understand why I am now being treated as having created duplicate accounts without a clear explanation.

Because my account is blocked, I cannot log in to access my account or request withdrawal of my remaining real-money balance, which is approximately €13. I have also received referral commission notifications from Goldbet while my account remains blocked.

I have tried to resolve this directly with Goldbet, but I have not received a meaningful explanation or a practical solution.

What I am asking for:

Please help me obtain a proper review of Goldbet’s duplicate-account allegation.

Please ask Goldbet to verify whether its decision was based on incorrect or misunderstood information.

If Goldbet cannot substantiate the alleged violation, I ask that my account be reinstated and my access restored.

If Goldbet refuses to reinstate my account, please help me obtain a clear explanation and a way to withdraw my remaining real-money balance and any eligible referral commissions.

Please help me escalate the matter if Goldbet continues to rely only on a generic statement without addressing my specific concerns.

I am willing to cooperate with reasonable identity-verification checks. I simply want this matter to be handled fairly and based on accurate information.

I can provide copies of Goldbet’s responses, evidence of my previous KYC verification, deposit records and referral commission emails.

Thank you for reviewing my complaint and helping me seek a fair resolution.

Hello, I’m sorry you’re dealing with this. I understand why having your account blocked without a clearer explanation is frustrating, especially when you can’t access your remaining balance.

I can see that you’ve already submitted a complaint with a disputed amount of €13. Please follow the updates in that complaint thread and respond to any questions from our complaint team. Your assigned mediator will explain what we can help with and what the next steps will be.

You’re welcome to keep us updated here too, but the complaint thread is the right place to provide the information and documents needed to assess your case.

Hello,

Thank you for your response and for your assistance.

I will follow the updates in my complaint thread and answer any questions from your complaints team.

I would like to clarify that my concern is not limited to the withdrawal of my remaining €13 balance. I would also like Goldbet to review the restriction on my account and, if possible, reinstate it.

Goldbet accuses me of having created multiple accounts. However, I have only ever created one account, and I successfully completed identity verification almost two months ago. Despite contacting Goldbet several times, I have not received a specific explanation of the evidence or information on which the alleged duplicate-account decision is based.

I would therefore appreciate it if you could also consider this issue during your investigation and ask Goldbet to provide a clear explanation for the restriction.

If Goldbet refuses to reinstate my account, I would at least like to ensure that my remaining real-money balance and any eligible referral commissions can be withdrawn.

Thank you for your help. I will provide all relevant evidence and documents directly in my existing complaint thread.

Kind regards

Hello, you’re welcome. I imagine being accused of breaking the multiple-account rule came as quite a surprise when you were certain that couldn’t be the case.

Let’s see what can be established through your complaint. I understand what you’re asking for, but I can’t promise at this stage that all your requests can be met. Please keep the complaint thread updated with the relevant evidence and documents you mentioned. That will help the mediators understand your side of the situation.

If the team finds sufficient grounds to proceed, they’ll contact the casino for its explanation and supporting evidence. I’d like to be honest about one part of this process from the start: casinos usually share that evidence confidentially, so the mediators generally cannot pass it on to you. They can review it, but that doesn’t mean they can disclose it. We’ve found that players sometimes expect otherwise, so I think it’s fair to clarify that now.

I really hope our mediators will be able to help you, and I’ll be happy to stay in touch here on the forum and follow your progress.

Hello,

Thank you for explaining the process and for continuing to follow my complaint.

I understand that you cannot guarantee a particular outcome and that any evidence provided by Goldbet may need to remain confidential. I appreciate your willingness to review the case.

I would like to emphasise that I have only ever created one Goldbet account and that I completed identity verification almost two months before my account was restricted.

Goldbet has repeatedly referred to Sections 3.3 and 3.4 of its Terms and Conditions, but I have not received a specific explanation of why my account was identified as a duplicate.

I kindly ask the mediator to consider whether Goldbet’s evidence actually supports this allegation and whether the decision could have resulted from incorrect information or a misunderstanding.

My preferred outcome is to have my account reinstated if the alleged violation cannot be substantiated. If reinstatement is not possible, I would also appreciate assistance in obtaining my remaining real-money balance of approximately €13 and any eligible referral commissions.

I will keep the complaint thread updated with the relevant documents and evidence.

Thank you for your time and assistance.

Kind regards

Hello, you’re welcome. I understand both what you’ve been explaining and what you would like to happen.

Just one thing: please make sure you don’t post anything here that you’re not comfortable sharing publicly. There’s quite a difference between a forum thread and a complaint thread, where attachments can be marked as sensitive.

Usually, in cases involving accusations of multiple accounts, there are two possible outcomes. Either the accusation is considered supported by the evidence, and the winnings are voided, usually with all associated accounts being closed. Or there isn’t enough evidence to support the accusation, in which case it depends on whether the casino accepts the mediators’ assessment.

Of course, I really wish you the best possible outcome. Please keep us posted here if you don’t mind, and remember to be careful about sharing screenshots publicly.