Goldspin Casino – generel debat (side 6)

Hmm, I don't see any complaint. Where did you send it, please?

Jeg gjorde det via selve siden! I klage- og anmeldelsesområdet

Well yes the review I see has been approved but no complaint has been filed.🤷‍♂️

I have been playing in many casinos for so long but these are not scams I have deposited a total of 200€

I confirmed the account with a lot of effort after many days

and I have been playing for more than 2 weeks I have tried many times to withdraw money but it is always pending and I have not received any confirmation yet they are still pending

I think we should report them for scams

Jeg har været i samme situation i 2 uger! Jeg beder om at hæve pengene, og så venter de i 3-4 dage, og de afviser dem med den begrundelse, at de har brug for sådan et dokument! Og i chatten siger de endda, at kontoen allerede er verificeret! Værst af alt, annullerer de uden engang at sige hvorfor. Så siger den samme chat, der sagde, at alt var fint, at kontoen skal valideres! Personen bliver tvunget til at gå tilbage til slutningen af ​​køen og vente yderligere 3-4 dage, og efter disse dage bliver hævningen annulleret igen. Jeg har fået nok af dette casino! De er tyve forklædt som et casino, ærligt talt har jeg opgivet håbet om at modtage disse penge. Et råd til dem, der i fremtiden overvejer at indbetale på Gold Spin, er ikke at gøre det, for de røver folk, og ingen gør noget.

Do you get any explanation from the casino regarding the withdrawal, though?

What reason did they give you, please?

If you wish our complaint team to intervene in your case, please submit your complaint here and explain the whole situation. Hopefully we'll be able to solve it soon.

God eftermiddag, for over en måned siden kunne jeg hæve €2.100, og resten spillede jeg for. Denne gang fik jeg flere penge hos GoldSpin. En hævning på €700 har været under behandling siden søndag den 9. juni. Det er næsten 10 dage siden, og jeg har stadig ikke modtaget min hævning. Jeg kontaktede kundechatten, og alle fortæller mig, at betalingerne er forsinkede. Hvad er den samlede tidsramme for betaling? Og hvornår kan jeg klage? 10 dage virker alt for sent for mig. Sidste gang jeg hævede for over en måned siden, tog det cirka 3 eller 4 dage.

To wait this long must surely be frustrating indeed. I understand your concern.

Please feel free to submit your complaint at any time; just know that our team is unable to intervene in any case before the 14-day time frame passes.

So, is this delay caused because they have many complaints coming in and have no power to deal with it sooner?

De lyver om udtrækningstider.

De har allerede givet mig en masse problemer med verifikationen, selvom jeg har sendt de ønskede dokumenter flere gange. De accepterede endelig mine dokumenter, og jeg anmodede om en udbetaling på 500 EUR via bankoverførsel.

Siden angiver, at behandlingstiden er øjeblikkelig... ja, jeg har haft udbetalingen "afventende" i 6 dage, og hver gang jeg kontakter support via chat, sender de mig den samme automatisk kopierede besked... Jeg begynder at indse, at de aldrig vil sende mig udbetalingen...

IKKE ANBEFALET

Hello, I think that if the money goes through the bank trasnfer, you will not have it so quickly + weekends are often not included in the processing. Obviously to get it right away it would have to be via crypto since that is the fastest method. 

Anyway, don't give up and try to wait a while. We give casinos 14 days to pay a player and if they don't, you can ask us for help. 

Verified according to what you say you are, which is very good and therefore, did you play with any bonus or not? Is this your first withdrawal at this casino?

Modtog du pengene?

Godaften, har du endelig modtaget pengene? Jeg spørger, fordi jeg også venter på 2 udbetalinger....

Fik du endelig pengene, makker?

Efter næsten 10 dages venten fandt jeg i dag ud af, at udbetalingen er blevet annulleret, og at de €500 er blevet returneret til min konto...

Jeg spørger, hvad årsagen til annulleringen er, og de fortæller mig, at de har brug for yderligere dokumenter for at kunne hæve pengene (selvom min konto allerede blev korrekt verificeret for 2 uger siden...)

De beder mig om en selfie med mit ID, som jeg allerede har vedhæftet... Vi må se, hvilken undskyldning de giver mig næste gang.

Jeg vil poste alle nyheder på forummet.

Well, that's unpleasant. I think they could have asked earlier for suplementary verification. 

Be sure to let me know if they accepted the selfie or how it turned out.

yes brother the withdrawal was completed successfully after 5 working days or 6

I could have made a much bigger profit if I hadn't canceled it after 3 or 4 days like the rules say, but I waited more than a week for the last withdrawal and it was done the day before yesterday at lunchtime.

550 or 600 MAX

I don't really understand, is that what you got from the casino when you made your withdrawal? 

You're replying to something that wasn't addressed to you, which of course I don't mind, I just want to make sure I understand it.

Jeg har haft det gjort siden tirsdag, så skal jeg vente en uge? Jeg kan godt lide, at de siger op til 72 timer....