Grand Fortune Casino – generel debat

Hvis du vil diskutere noget i relation til Grand Fortune Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

I just was wondering if there's anyone who has experienced a positive withdrawal from Grand Fortune casino? I recently won about $7000 last week, and have sent in all my documents for verification and have been approved. It's only been a couple of days since everything was submitted, but was hoping to hear if there are any players with positive withdrawal experiences with them. The reviews I read thus far, arent hopeful in the least...and I'm extremely nervous about getting my payout as promised. Thanks!

The casino is a part of a very large group of casinos. You can read more about all the complaints submitted against them here https://casino.guru/Grand-Fortune-Casino-review#tab=js-tab-reputation

It's been really a very short time since you requested the withdrawal so just give it some time. Especially considering you're from the US, some withdrawals to the US can take even 2 weeks, but it shouldn't take longer to be honest.

Fingers crossed!

Jeg er japaner. Der stod, at du kunne spille fra Japan, så jeg registrerede mig herfra og modtog en gratis bonus på $35. Jeg gennemførte også indsatskravene og indsatte $10. Jeg fulgte instruktionerne i chatten for at autentificere KYC, og da jeg forsøgte at foretage en tilbagetrækning, informerede chatten mig pludselig om, at den ikke var tilgængelig i mit område. Chatten blev afbrudt, og jeg kunne ikke hæve penge. Bekræftet at være et fupwebsted. Alle skal være forsigtige

Hello there!

I'd say this is just the beginning, though. We offer a free feature to players in similar situations, and I urge you to take the chance. If that casino restricted you from withdrawing mainly due to your country of origin, they made the mistake of allowing you to create an account, take a bonus, and play.

Just a further question, did you use Japan as your country of residence when you created the account?

If the answer is "yes", then do not waste any time and submit a complaint for free.

This link allows you to lodge one: https://casino.guru/complaints/create

This link provides a useful guide and explains what to expect next.

What do you think about it?

Ja. Det er bestemt Japan! Min adresse er i Japan, og mit kørekort og mit nummer-kort er begge japanske statsborgere og er blevet KYC-certificeret. Chatten blev også oversat til japansk og fungerede som instrueret. Men da jeg talte om at hæve penge, fik jeg at vide, at tjenesten ikke var tilgængelig i mit område, så jeg lukkede chatten og kunne ikke komme ind i chatten derfra. Jeg følte mig som et fjols, fordi jeg ikke kunne forstå sproget. meget trist

I think this is a misunderstanding. 🙂 I'm sure your documents are all from Japan, I just asked whether this country is available in the casino's registration form, where you must state your full address plus your country of origin. That was all.

And I also say you should submit the complaint; the more I'm thinking about it, the more I'm convinced there was a mistake.

I clearly understand from the screenshot that you registered from a banned country. However, was it possible to select this country in the registration form ? 

Anyway, I think the best thing to do would be to file a complaint at the link Radka provided above. This will be the most sensible thing to do, as our team will try to look into your case and help you. Are you up for it ?