Gransino Casino – generel debat (side 5)

Jeg har lige spurgt, hvornår jeg modtager min udbetaling på min konto. Jeg får altid det samme svar med de samme ord, at finansafdelingen snart vil behandle min udbetaling. Jeg har nu ventet i over en uge. Og der har ikke været nogen information om, hvornår jeg modtager min udbetaling.

Okay, I understand. I don’t think we need to talk about the same thing every day when the casino still hasn’t given you any update. We give casinos 14 days to resolve this kind of process, and I believe this has already been explained to you.

On the other hand, once you get closer to that timeframe and still haven’t received your money, you can open a complaint with us. However, from what I saw, your previous complaints ended with you not responding to them in the end.

So please, if you do decide to open a complaint, make sure you stay engaged and respond to our team when they contact you. That way, our team can continue trying to help you, rather than the complaint ending up like your previous two.

Jeg beklager, at jeg ikke bemærkede, da dit team sendte mig en besked. Den må være havnet i spam-mappen.

That’s okay. I think you should also receive an email notification when our team replies to you, as long as you have email notifications enabled. You can also check your complaint directly at any time.

Each side has one week to respond, so it’s usually not the case that our team will reply immediately. You don’t need to check every few hours or every single day. I’d just keep an eye on it when you see that the timer is getting close to expiring.

Once you open the complaint and the process gets underway, make sure to check your spam folder and any other folders where our emails might end up. Our team can’t really help if they don’t receive the relevant information from you or if you don’t respond to them.