ice casino blokerede mig (side 3)

Hvorfor vil du have, at jeg skal tale om det ,,,, der er tonsvis af spillere, der har været igennem det samme her og på andre fora, og du fløjter til siden....

Min sag er åbenlys, 140.000 konto godkendt af dem.

How much is the winnings that has been taken from you? And are there any same cases as yours thats been resolved?

I am trusting my mediator that he can resolve this.

140 tusind euro stjal de fra mig. Jeg har en udskrift af dem, der bekræfter fejlen i kontoverifikationen, og ocasino guro besluttede sig til deres fordel, før de høje gevinster, jeg allerede havde foretaget udbetalinger på mere end 10 tusind euro....

Med andre ord, hvis jeg formåede at hæve mere end 10.000 euro året før, og kontoen blev godkendt, da de 140.000 kom ud, blev jeg blokeret med det samme 🤬 og disse nørder dømmer til fordel for casinoet.

Well, based on what I saw in the complaint, and if that’s the full text of Section 12.7, using a VPN in the casino is prohibited. So if you were using it, that’s a problem. In any case, I haven’t read the whole thing, and Michal will continue to look into your case.

I’d say that VPNs are a problem in about 90% of casinos, so I’d always check whether you can play with one or not. Otherwise, they usually don’t recommend using it.

I don't mean to be rude, but what are you still doing here if you feel like you can't get any help here?

If our team couldn't help you, you can contact the regulator, a lawyer, whatever.

If you come back and say you've resolved your issue, I'll give you a round of applause.

If I see correctly, that answer was for another player, not for you. 🙂

Ja

Jeg ville også give dig en omgang applaus, hvis du løste sagen ordentligt.

Then what did you do after the Casino Guru's rejection of your case? Did you file another complaint to a different mediator? 140,000 euros is a very big amount. Sorry.

Thank you for the insight but I mean, what is the purpose of 12.7? Why is it being enforced?

And also there has been cases of same issues as mine and ice casino has resolved the issue upon casino guru's instruction.

Ja, jeg gik til tilsynsmyndigheden, og det var et meget højt beløb, en skændsel...

Men ifølge hvad de siger, gør regulatoren ikke meget, og de reagerer heller ikke...

Og i dit tilfælde, var det et højt beløb?

Mine is only 900 euros more or less. Compare to yours and still I will do all means necessary to get it.

Held og lykke 🤞 Jeg er stoppet med at spille, og jeg venter på svar her. Jeg har ikke fået noget. Min moderator må have fået det, men det var til sin egen lomme 🤣

Skål og held og lykke

Thank you but did Casino Guru sided with Ice Casino?

Ja, der var mange beviser imod dem, jeg har det hele i trykte medier....

De indrømmer fejlen, jeg har alt 😅, men alligevel tager de deres parti for mig, det var moderatoren, der lorte om emnet.

Well, they're enforcing this because you apparently used a VPN here, is that right? If that's the case, that's why this is happening.

Cases can differ even by a single small detail, so if you can show me which specific case is identical to yours and has been resolved, I'd be happy to take a look at it.

Veronika already told Ice Casino to reconsider their position.

Here take a look on below screenshots that i saved regarding the resolved cases like mine. I mean these cases are far more worst but still bas been resolved with Casino Guru and Ice Casino.

Also, Ice Casino has admitted their mistake regarding the 12.7 clause and it is so obvious that they just want to take the winnings.

Take a look and would really like to follow up on your team mate, Michal to respond to my Complaint.

Thanks.

Heh, those are pretty general screenshots, and I said that every detail can make a difference. But let’s set that aside for now and focus on your specific case. Even situations involving VPNs can be resolved, but that’s not always the case, it depends on what’s happening. 

It’s pretty clear from one screenshot that this can be resolved, especially if the player didn’t intend to use a VPN to gain some advantage at the casino that they wouldn’t have had without it. That’s pretty important.

Michal will continue working on your case, and we’ll see how it turns out.

Yes its an honest mistake. Accidentally opened it for about 1 minute and 7 seconds as per the vpn log. I hope Michal will response soon. 🙁