IceBet Casino – generel debat

Hvis du vil diskutere noget i relation til IceBet Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hej Daniel, er det normalt, at der for at hæve NZD 569 skal gå hele uger med anmodninger om dokumenter på dokumenter og endda anmodningen om at tale på Skype med risikoafdelingen? I over 20 års spil har jeg aldrig haft en lignende oplevelse, dette forekommer mig ret absurd! Jeg foretog verifikation via sumsub med CIE + opholdsbevis. Så bad de mig igen om denne dokumentation plus selfie-id'et. Nu også Skype-opkaldet! Det er næsten 7 dage siden tilbagetrækningsanmodningen. Hvad hvis jeg vandt mere?

Daniel is rarely checking on here. So, allow me to comment:

I would say it's normal - in general. Although I would understand it is reasonable under certain circumstances.

Every casino should however provide a plausible reason for such a process.

Have you been given any? It is obviously additional verification, so the casino has some doubts...

Ingen forklaring på det. Tvivler du på, hvad han er en online seriel svindler for kun omkring NZD 600? Men lad os ikke spøge, jeg har en anden konto, der allerede er valideret med I Wild. Jeg har spillet online i over 20 år, og jeg har aldrig haft nogen form for problemer med det, og jeg er en respektabel og ucensureret person. Lille præamble: I Italien beder alle online casinoer kun om et identitetsdokument og ethvert sundhedskort, og det er det. Identifikation ved lov udføres med uudløbet identitetsdokument + tydeligt synligt foto. Jeg har arbejdet i nogen tid i privat og offentlig sikkerhed, og jeg kan tillade mig at sige, at sådanne handlinger kun er for at forsinke betalinger. Faktisk, når alle disse checks er deponeret, er de der ikke, for at trække de opfinder de mest absurde undskyldninger!

You know what, dear Nemoklid?

Browse all your complaints. I'm sure you'll find quite different information there, and more importantly, you'll find many issues already explained to you in various ways.

I'll only add that while the casino has doubts about your account, it must take additional steps, and it has nothing to do with the country you live in.

Another detail: the deposit is a different process than a withdrawal, it's nonsense to compare those.

Tvivl baseret på hvad? Om ingenting?! Bemærk, at hvis jeg indbetaler penge til et kasino, skal de være forpligtet til at bekræfte min identitet med det samme, uanset om jeg hæver eller ej. Derfor er de to processer tæt forbundet med hinanden. Til verdensomspændende identitetsverifikation er det tilstrækkeligt at have et uudløbet identitetsdokument, der viser det personlige billede tydeligt synligt, dette gælder både i Europa og udenfor. Er de i tvivl om min konto efter at have gennemført sumsub-proceduren? Ved du, hvad denne biometriske procedure består af? Det er bestemt bedre end kun et Skype-opkald, hvor der i stedet for en menneskelig operatør er certificeret software, der gør alt med blot et par klik! Hvis jeg gennemfører en procedure gennem deres certificerede ansøgning, forestiller jeg mig, at det er nok og mere, da det er en meget avanceret og sikker procedure... for resten med formodningen om... du kommer ingen vegne. Virker det nyttigt og logisk for dig at returnere de samme dokumenter indlæst med sumsub? Virker det også nyttigt for dig at tage et selfie-id efter at have lavet en biometrisk procedure med sumsub? At blive truet i stedet for at få dine gevinster konfiskeret på deres simple formodning, virker det rigtigt for dig? Ikke mig!! Jeg har dog spillet online i over 20 år, og ud af hundredvis af kasinoer, som jeg har deltaget i, har kun to haft dette lignende problem ... alt sammen for at forsinke betalingen af gevinsterne.

Whatever you say...

I'll point out the main thing here:

Casinos do not check incoming deposits - players deposits willingly their funds. The casino is not obliged to verify you before the first deposit is made, because it is your free will.

Normally, the casino relies on the information given through the registration process because the rules state what is allowed and what is not, since no gameplay was made immediately after the registration, there is also no gaming history or bonuses to be checked by the time being.

You can, however, ask the casino to verify you sooner.

Withdrawal, on the other hand, must only be carried out after the player is fully and undoubtedly verified. The game history checked whether all rounds were completed following all rules.

I think this is pretty clear.

"Do they have any doubts about my account after completing the sumsub procedure?"

Well, obviously. They also scheduled a Skype call as you informed - so yes. But ask the casino for an explanation, please. I don't work for them.

Why have you deleted my post Radka?

Hi has anyone had issues with the slot not paying correctly?

I just got a feature and the slot did not pay the multiplier that was won during the free spins

the game rules state that all wins a payed with the multiplier and I have played that game many times and not had issues but this time it did not pay it and I have screenshots of all the history.

but they are claiming it paid correctly where the history clearly shows it hasn’t

As explained several times:

"You spammed the forum with 9 identical posts, which would normally lead to a permanent ban on other forum platforms."

Kindly take notice of this response:

https://casino.guru/forum/casinos/dozenspins-casino---general-discussion/2#post-70237

Thank you

Hmm, this is always a bit tricky.

Luckily, you have a gaming history! Thus, I would:

a) Ask the game provider

or

b) Submit a complaint through the Casino Guru Resolution Center

What would you prefer? Let me know, please.

I have done both they are being very difficult

Thank you for addressing to our IceBet Support Service.

Previously, you contacted the chat with a question about uncredited winnings. We checked the information, and the winnings were credited to you with a slight delay at 02:23:21 GMT+3 in the amount of 113 AUD. The winnings were also successfully used by you in the future.

That one spin shows it’s incorrect let alone all the others it didn’t pay correctly on

Okay, so I'm curious where you'll get to when you've used both options. According to the attached screenshots, there might have been some error, but we will have to wait for the final decision from the game provider, or the result of your complaint with us. 

Anyway, I assume that you have updated Veronika and sent her evidence. If you haven't, you can do so here.

Nevertheless, if you have any further information or if you have received a reply from the game provider, let us know. I'm curious how it will all turn out in the end. 

Ok so just a quick update management have told me to provide the actual spin id from personal game history

and what do you know so from game screenshots

its 9/12/2023 2:23:21 AM (UTC)

and seems like a big chunk of my history is missing

Have a look at this

That’s just one plenty more from that feature same casino

( ICEBET )

Different casino Same management

I won’t name them

If you won't name those casinos, please share those screenshots in the correct Casino thread. That would be far better. Anyway, good luck with the complaint! Feel free to update us once it reaches another step.🙏

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