We always like to help and whenever it is possible to do so, we put our best into it. Unfortunately, in your case there is nothing much we can do, as we have explained before.
It is unfortunate that the casino is not responding to you, and we understand how that feels.
Just please hang in there, and if there is anything within our possibilities that we could help you with, come forward, please.
We always like to help and whenever it is possible to do so, we put our best into it. Unfortunately, in your case there is nothing much we can do, as we have explained before.
It is unfortunate that the casino is not responding to you, and we understand how that feels.
Just please hang in there, and if there is anything within our possibilities that we could help you with, come forward, please.
Only they can help themselves in this situation - it has been explained to them numerous times(with accompanying evidence from the authorities) what is going to happen automatically if they don't fix it themselves. If they don't respond then they will have to deal with the blacklisting by Mastercard then they won't be able to accept any payments by this method from anyone. They have a chance to fix this, but if they don't then it will be sorted regardless(by authorities).
nogen, venligst hjælp mig, jeg har lavet 3 udbetalingsanmodninger og alle 3 er kommet tilbage, jeg indtaster mit banknummer, min konto og mit navn og det kommer stadig tilbage, de siger at jeg skal bede banken om en 
nummer, men hvilket nummer? Er der nogen, der ved, hvordan man udfylder denne anmodning?
ven hjælp mig hvordan udfylder jeg denne anmodning, jeg indtaster mit banknummer og konto, og de returnerer det, 
tak
Very best of luck getting anything from them! No response from them at all in 3 weeks and cut me off their live chat anytime I have tried to make contact - totally legitimate company of course!
nogen, venligst hjælp mig, jeg har lavet 3 udbetalingsanmodninger og alle 3 er kommet tilbage, jeg indtaster mit banknummer, min konto og mit navn og det kommer stadig tilbage, de siger at jeg skal bede banken om en nummer, men hvilket nummer? Er der nogen, der ved, hvordan man udfylder denne anmodning?
I guess you should try to explain to the support that you do not understand the matter of the problem and need a full explanation regarding the "number" you keep repeating. Feel free to post the casino's response so we can try to figure out whether it makes a good sense.
Or if you know the answer already, what number is that supposed to be, please? Some sort of identificator, but which, I wonder?
Very best of luck getting anything from them! No response from them at all in 3 weeks and cut me off their live chat anytime I have tried to make contact - totally legitimate company of course!
Although I am aware that you are a very distressed player, try to think about how such a response might benefit the other player who is experiencing intense stress. Do you believe this response will help out?
Are you perhaps familiar with the problem he mentioned? That would be handy. Thank you.
Although I am aware that you are a very distressed player, try to think about how such a response might benefit the other player who is experiencing intense stress. Do you believe this response will help out?
Are you perhaps familiar with the problem he mentioned? That would be handy. Thank you.
Hi Radka - I'm just going to say it like it is. It is a warning to players. Literally they do not respond and cut you off live chat straight away - the only thing they actually did was close my account. They were given chance after chance to even provide an answer but they couldn't even do that.
Although I understand your point - based on my experience here - it seems difficult to get a response from them. I'm just advising this player(and others) based on my experience. Maybe the casino can come on and clarify things for the player and everyone else.....
min blev også skåret af, så sætter jeg vpn og jeg kan komme ind i chatten, problemet er at ifølge dem udfylder jeg det forkert,
Jeg har allerede sendt en e-mail med de optagelser, de bad om, jeg tog et billede, de vil have IBAN, jeg ved ikke engang, hvad det er, jeg ringede til banken, og de fortalte mig, at IBAN er den, du betaler, det eneste der må være forkert er banknummeret fra 0260 til 260, jeg ved ikke andet
Jeg har allerede sendt en e-mail med de optagelser, de bad om, jeg tog et billede, de vil have IBAN, jeg ved ikke engang, hvad det er, jeg ringede til banken, og de fortalte mig, at IBAN er den, du betaler, det eneste der må være forkert er banknummeret fra 0260 til 260, jeg ved ikke andet
The IBAN is the 16-20 digit code linked to your bank account. Every bank account that can accept International payments has one. You should be able to find this on a bank statement or you can ask your bank what it is. It will start with PT(if your account is in Portugal).
IBAN (International Bank Account Number) er en kode, der identificerer en kundes bankkonto til internationale overførsler. Den består af 29 cifre i Brasilien og bruges til at sikre, at pengene modtages korrekt. I dit tilfælde har Nubank ikke sin egen IBAN-kode. Nubank-kontoen modtager eller sender ikke penge i andre valutaer end Real, så den har ikke IBAN-, SWIFT-, ABA- eller ACH-koder. Du skal bruge en konto i en anden bank eller bruge en anden modtagemetode.
Til internationale kasinoer anbefaler jeg at bruge kryptovalutaer. Udbetalinger via pengeoverførsler har generelt høje gebyrer og er mere bureaukratiske. Der er også mulighed for, at beløbet tilbageholdes af skattemyndighederne, alt efter hvor det kommer fra. Og da de fleste kasinoer outsourcer disse operationer, er det sværere at kontrollere disse situationer.
Hi Radka - I'm just going to say it like it is. It is a warning to players. Literally they do not respond and cut you off live chat straight away - the only thing they actually did was close my account. They were given chance after chance to even provide an answer but they couldn't even do that.
Although I understand your point - based on my experience here - it seems difficult to get a response from them. I'm just advising this player(and others) based on my experience. Maybe the casino can come on and clarify things for the player and everyone else.....
Hi!
Fair enough, I do understand your intentions.
I did not want to discourage the other player from attempting to contact the casino because, even with our reach, a direct line of communication is always preferable. Additionally, I would like to think that there is value in trying rather than quitting because someone claimed that the casino's ignored everyone.
I apologize, though, if I overreacted.
Jeg har allerede sendt en e-mail med de optagelser, de bad om, jeg tog et billede, de vil have IBAN, jeg ved ikke engang, hvad det er, jeg ringede til banken, og de fortalte mig, at IBAN er den, du betaler, det eneste der må være forkert er banknummeret fra 0260 til 260, jeg ved ikke andet
Now I see the problem. Well since the others already explaint the matter very well. I bet not uch to add from my side now.
Perhaps a detail: if you keep struggling to determine whether the IBAN is to be found in the documents or internet banking, give the bank clerk a quick call. Once you know whether the IBAN is to be found, you may proceed further.
Honestly, I would expect PIX involved. The way I understand it, it's the most common option in Brazil - is it not?
Hi!
Fair enough, I do understand your intentions.
I did not want to discourage the other player from attempting to contact the casino because, even with our reach, a direct line of communication is always preferable. Additionally, I would like to think that there is value in trying rather than quitting because someone claimed that the casino's ignored everyone.
I apologize, though, if I overreacted.
You should see the emails and Live Chats I have requested with this company. This morning again tried to contact them but "I can only answer casino related questions" was the response. Still no response to any email of any kind in almost 4 weeks. You would think they would want to try and resolve things and not act like a bunch of scammers....
Privately I will send your reviews team all the chain and emails/chat etc and hopefully you can give them the rating they deserve!
Gutter, jeg løste problemet, jeg brugte alle pengene og lukkede kontoen, jeg har ikke tasken til det her, alle de kasinoer jeg spiller, har jeg bare lagt pix og taske på stedet denne med en tro, jeg værdsætter din hjælp fra nu af, mange tak
Wow, sikke en skam. Det er uheldigt, at nogle betalingsoperatører opkræver misbrugsgebyrer for at bruge Pix i kasinoer, idet de drager fordel af manglen på klar regulering. Som en konsekvens deaktiverer mange casinoer Pix-betalingsmuligheden for at undgå disse overdrevne gebyrer, hvilket begrænser de betalingsmuligheder, der er tilgængelige for spillere. Et alternativ at overveje er kryptovalutaer, men det er vigtigt at undersøge de forskellige muligheder og de involverede risici grundigt, såsom volatilitet og sikkerhed, før du vælger en digital tegnebog.
Im having issues with instant casino too. Did you report your transactions to you bank? I want my deposits back. They are scammers!
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