Thanks for describing your situation. Right from the start, I don’t think verification should take more than two weeks, which is what we give casinos to complete player verification. It definitely should not take 31 days. So if it takes longer, definitely let me know and we will try to help you.
Regarding your situation, this involves sports betting, so we would not be able to help with that. However, if it only concerns account verification, then we would probably be able to help. But when it comes to withdrawing winnings and similar issues, we don’t have insight or specialists for that, because we don’t deal with that area.
So if there is still a problem, I also have some links that might help you and sites where you could file a complaint elsewhere, since this relates to sports betting. So you can stay in contact with me and we will see how it develops further.
What I’m trying to understand is that you said you are verified, but the casino is still reviewing your account. What does that actually mean? Does it mean you are not fully verified yet and the casino is requesting additional documents, or what exactly is being reviewed by the casino?
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