IZZI Casino – generel debat

Hvis du vil diskutere noget i relation til IZZI Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hello... I see that Izzi Casino has a very good opinion with you... After depositing 20 euros and winning 60 euros, the casino first withdrew my withdrawal, asked for a video selfie, when I did it again, my withdrawal was withdrawn and made me wait 31 days for an additional verifications... is this casino behavior normal?

While KYC is fairly normal and some casinos require it after a first withdrawal is requested, a video selfie seems excessive, sending photos of our IDs and bills is already annoying, and a video selfie on top of that? The extra verification on such a short timeframe is not normal, and worse if they made you wait that long, I would definitely advise to avoid this casino and any other with such procedures. I would close my account after the withdrawal is completed if I was you.

Ja, jeg synes, dette er meget upassende adfærd fra kasinoets side, især da det beløb, jeg vandt, er meget lille, og jeg bogstaveligt talt spillede et par væddemål for små beløb

I'd love to hear some concrete reason for such an unusual procedure. Though casinos undergo similar additional security checks for some reason, I would expect an explanation. I agree the sum was pretty low, hence I would exclude AML policy...

I would not be satisfied myself.

Jeg vil også gerne vide, hvorfor Izzi Casino bruger en sådan verifikation ... Jeg spillede bogstaveligt talt et par væddemål med dem ... Derudover skal jeg vente 31 dage på at min udbetaling bliver accepteret ... Det er alt for lang tid til så lavt et beløb, der skal hæves

I think the possible explanation is that they found something strange on your account and they're not sure if the evidence is strong enough to void your winnings. Have you played with a bonus? Is there anyone else from your family who's registered in the casino as well?

Ingen i min familie har en konto... Jeg spiller kun... Jeg har ikke taget nogen bonusser fra kasinoet... Lige fra begyndelsen spiller jeg med mine egne midler, jeg spillede bogstaveligt talt et par indsatser for små indsatser , så jeg forstår ikke denne selfie-videobekræftelse og blokering af tilbagetrækningen, især da casinoet har så høj en vurdering her på siden

It's strange indeed. I'd understand the verification call since it happens quite often, but I hope they'll be able to verify you sooner than after 31 days.

Hvordan er dine oplevelser her?

Masser af klager, som alle er blevet løst. 🙂

lyder godt hvad siger du??

I'd say the players involved would prefer no complaint at all. 🙂

On the other hand, a resolved complaint is far better than an unresolved one! ✌🙏

Det er rigtigt 🙂

Jeg finder det slet ikke negativt, når et casino har klager 🙂

I dag er der mange, der indgiver en klage, men det betyder ikke så meget 🙂 især når de løser alle de klager, som jeg personligt altid finder meget godt. 🙂

Jeg tjekker ALTID, om casinoet har klager & hvor gammelt dette casino er, OG om de løser og deltager i klagerne.

Siden jeg gjorde dette, har jeg ikke haft nogen problemer.

For mig personligt er den første side, jeg besøger, når jeg vil teste nye casinoer, Guru Casino!

Dejligt at du findes 🫡

Some players might be confused by rules or are not actually that comprehensive at the same time, so the complaint gives them the feeling of safety at least. Especially while the support is busy.

Obviously, you are right - again! Some complaints are not actually so serious. I believe even the fairest casino of all would have a few resolved complaints during its existence 😀

Smart move to check the responses, and reviews - I can see you know the "safety drill" well!✌

Det giver helt sikkert en følelse af tryghed 🙂

Jeg mener, at 🙂 selv det bedste casino kan have klager 🙂

Det vigtigste er, at du er interesseret i en løsning 🙂

Med årene bliver man meget forsigtig 😀

Alt godt, men hvad er det for et profilbillede? 😂🤦🏻🤦🏻

Another rough affiliate, I'm afraid - the post has been deleted 🙂

Nogle mennesker har bare ingen manerer offentligt 😂

😀 Yeah! Don't tell me about it... ✨

Jeg kan kun sige, at VIP-status er falsk her. Jeg har VIP-status, og kasinoet ønsker ikke at hæve. To dage gik, tilbagetrækning afventer stadig.

Jeg har VIP-status, men casinoet beder mig om at foretage et videoopkald via deres konto for at hæve penge. Det er gjort, mere end 3 dage er gået, kun 3000 euro er hævet. Og det er VIP-status. Så vil casinoet selv, ligesom alle de rigtige, hvis du vil vente og vente på, at kameraet vinder, du taber!

What to say! I was asked for video call! And i have VIP status there, made deposits on more that 5000 euros and won about 30000! Do not want to make withdraw