Jackpot Frenzy Casino – generel debat

Hvis du vil diskutere noget i relation til Jackpot Frenzy Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Jeg lavede en udbetalingsanmodning på jekpotfrenzy-siden, og de har stadig ikke givet mig indbetalingspengene. Er der håb om at modtage penge? Er det en fupside, og er jeg blevet snydt?

Hello, you made a deposit to the casino and it didn't go to your gaming account, did it ? Have you tried contacting the payment provider to see if they have any problems and if the money left your account without any trouble ? In such cases it may not be the casino's fault and they often have their hands tied, so I would recommend asking there first. 

Feel free to let them know what they told you. 

Nej, jeg har vundet, og de har ikke betalt mig i en uge siden sidste fredag, jekpotfrenzy, lavede jeg en anmodning om udbetaling den 26. i dag og en uge.

De svarer mig først om to maksimalt 3 dage nu er der gået 3 til 5 dage jeg har lavet forskellige indbetalinger og jeg har altid tabt nu hvor jeg har vundet de vil ikke give dem til mig hvordan virker det jeg har næsten mistet tålmodigheden jeg vil sagsøge dem det er slet ikke muligt 'i år har alle mine data min bankkonto jeg skal betragte det som et fupnummer

Ok, thanks for the explanation.

I think its best to mention that you are welcome to submit a complaint against this casino quite easily through Casino Guru Resolution Center, but be aware that our dedicated Complait Team will provide casino 14 full days to pay out your winnings. If the casino won't manage that, the Team will step in.

Not sure about the counting, so allow me to ask you - would you prefer submitting the compliant now?

If so, please proceed by using this link 👈

What do you think, are you up to it? Don't worry, it's completely free of charge.

Jeg kontakter dem hvert 5. minut. Jeg deltog også i et live-spil og chattede med assistenten om, hvordan det er muligt at komme ind på en jekpotfrenzy-side, der ikke betaler spillerne. De svarede, at siden er i orden, mit synspunkt og at de ikke har betalt mig siden den 26. april, da jeg ansøgte, jeg sender dig skærmbilledet

Ja, jeg taler med dem, de fortæller mig altid det samme, at jeg skal vente, og jeg modtog også en e-mail om, at de havde anmodet den finansielle rådgiver om at foretage tilbagetrækningen til min fordel ved at skrive det i hånden

Ja og min første udbetaling siden jeg begyndte at spille på denne side andre sider jeg har spillet jeg har aldrig haft problemer jeg får altid maksimalt udbetalt næste dag

Dette er siden, jeg anmodede om en tilbagetrækning fra

Were you able to get in touch with the support of the casino regarding your withdrawal to get some explanation, perhaps? Is your account verified there, or is this your first withdrawal?

Hello,

and thanks for keeping the conversation in the proper place, so we can all follow the communication without misunderstandings.

So it seems the casino is having quite a delay with your withdrawal, and has decided to cover the process manually. I think it's good you keep the communication channel open, but it is not necessary to remid them every five minutes like you mentioned somewhere. Such frequency may lead you to quite the opossite approach, if you catch my meaning.

Anyway, based on the other information saying all previous withdrawals were processed without any complications, I tend to believe this might be just a temporary problem. Though I understand, its quite persistent.

How about giving them the full 14 days? If nothing happens in that time frame, submitting a free-of-charge complaint will be another step.

Further details concerning the deadline I mentioned, as well as a process explanation, are summarized in this article 👈 which I recommend you to read. Just in case.

Of course, I hope no complaint will be necessary!

De blokerede 200 euro af min igangværende transaktion og sagde, at det var en systemfejl, og at jeg spillede det væk!! Aldrig igen!!

Vedhæftet er den spærrede tilbagetrækning!!

I'm sorry, but I don't actually understand the issue. Could you please describe it better?

Did your balance somehow disappear from your casino account, perhaps?

Please provide more details, so we can be able to help you out with this situation.

Jeg har anmodet om 3 udbetalinger siden sidste torsdag og stadig intet, ingen svarer, meget mindre online chatten

Hi, right off the bat I would like to say that we give casinos a full 14 days to pay out a player. Was it not necessary for you to verify with the casino? Did you play with the bonus or not? 

Either way, I would still be patient and not worry about although it is a week, but I would definitely be a little nervous. If the casino didn't send anything and didn't reply and ignored you, then we'll try to help you. 

So do you think you can hold out?

De betalte mig ikke 200 euro blokeret. De fortalte mig, at jeg spillede dem....de er der stadig. De mistede en kunde for 200 euro....hvilke tyve. Aldrig mere med dem!

Jeg vedlægger afventende betaling fra i dag!!

Hello.

I was trying to understand the matter, but honestly, it did not go well. Would you mind considering our previous message, regarding the mutual understanding, please?

Did your balance somehow disappear from your casino account, perhaps?

Please provide more details, so we can be able to help you out with this situation.

Just guessing now though:

the casino says - the money exists no more, you've played that out

You say - the money is reserved for an incomplete withdrawal attempt.

Is that close, please?

Godmorgen, jeg har foretaget hævninger fra jakpot frenzy hver dag fra den 29.10.2024, og den dateret 29.10.2024 er ikke engang blevet bekræftet af bookmakeren endnu, læser alle disse situationer, kan du rådgive mig, hvilke handlinger at begynde at tage?

ps. Selvom der i sektionen for identitetsbekræftelse stod, at min konto var bekræftet, sendte jeg både identitetskortet og kontoudtoget til support-e-mailen for yderligere bekræftelse