Jamslots Casino – generel debat

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I cant withdraw my winnings. Even though I've met 100% of the wagering requirements.

Hi, did the casino say why? Did you contact them because you had a problem with withdrawals? Can you tell me a little more, please? 

I have withdrawn 2 times now and no deposits.. I verified my ID and still nothing .. is there a 1800 number ?

Hello, I'd love to help, but I do not follow the matter clearly. Can you explain, please?

Are you experiencing a withdrawal problem or a problem with a deposit, maybe?

My wife won almost a 1000$ on Jamslots and the refuse to pay her winnings, she went through the KYC verification and sent all documents, she previously cashed out 106$ without any problems , she then won again and his time they keep saying they have sent a request to their finance department and will update you shortly, is there anything that can be done as it's been over 3 months and now they won't even reply to any of her messages on chat.

Hello, it's great you came here to ask because a decent casino would surely resolve regular withdrawals much faster, which gets me to the casino's safety index and I must say it's low. Under those circumstances, I would certainly recommend our wife register here and lodge a formal complaint against this casino. My colleagues, the complaint mediators, will then assess the situation and will try to get in touch with the casino to resolve that.

As you can imagine, we need the operator to cooperate, which is never guaranteed, especially when the casino's rating is poor. But still, it's a free step.: https://casino.guru/complaints/create

Just a note: please do not submit the request on anyone else's behalf; it won't work. We really need to contact the specific player.

Do not hesitate to reach out for more details, please. I get the complaint may seem complex, and we are ready to help out with the start even here on the forum.

Thank you for the reply I appreciate it ,I will get my wife to get in contact with you guys, thanks for the help

You are welcome. Anytime.

Let's see what can be done about that or whether something can be done about that. As I mentioned, the casino is not among the most recommended ones, which makes me a bit worried. Well, we shall see.

I couldn't contact any live agents as I had wagered my bonus but I could not withdrawal my winnings. Quite disappointing.

Hey, why couldn't you withdraw your money after you met the bonus requirements? What was the problem? How long have you been trying to get someone to respond? Have you tried emailing them?

I deposited, waggering was met at 100% but my balance is still sitting under bonus money, I spoke to chat who advised the finance team are looking at my case? I didn't know it was a case to begin with as far as I'm concerned, I deposited, followed the rules and now I can't withdraw, there is nowhere to verify my ID. You speak to a AI bot on chat and have to wait for a human person to answer and when they answer that could take days alone just for them to say, it has been forwarded to the finance team. I'm starting to think this is a grab your money casino that has no intentions of paying out withdrawls.

Seeing wagering at 100% while the balance remains unavailable for withdrawal is understandably confusing. Support’s reference to a "case" may simply mean an internal ticket, but it doesn’t explain what is preventing the bonus funds from being converted.

Which bonus did you use, how much is currently in the bonus balance, and when did you complete the wagering? Have they identified any remaining condition or given a timeframe for their review?

For now, avoid cancelling the bonus, as that could forfeit the associated winnings. Also, don’t send identity documents through an unverified channel; the casino should provide clear instructions for a secure verification process if one is required.

I've sent multiple chat messages and emails and keep getting the same response, my waggering is met at 100% but it's still sitting in my bonus balance $2,200 , I completed waggering over a month ago and tried to resolve the 100% waggering and bonus balance in chat and email, 19 days ago, the last message I got from them is finance team will look into it, they never actually looked into anything, I just sent them another message.

I also noticed they have now sports bet loaded onto their site, however there is no promotions page, it's all shown on the front main page and there is also nowhere to submit your kyc documents

My bonus balance is still $2,200 and my waggering says 100%, 19days ago was the last time chat sent a message saying finance team will get back to me, since then, they only response I have had is promotion offers

Update, after sending Lilly a message, she corrected my balance and it was put back into real balance. I have submitted a withdrawl of x10 my deposit $350, it states 1 to 5 days processing by bank transfer. I have had no email for verification documents and on the site there is nowhere to input it, I'm crossing my fingers it dosent get held up and they let it go through. Will update once the 5 days is up or payment has been made. Wish me luck!

Uploaded bank statement, and all necessary documents, Funds still sitting in pending status as of now, however received a email and it now will take another 2 or 3 days to verify it , which is odd as when I submitted my withdrawal it said 1 to 5 days, I'm sharing for user experience. Will update when my verification is complete and on the whole process.

Although there is no physical profile where you can upload documents securely to the site, the only way to send documents is email and live chat

2-to-3-day timeline extension was issued for verification, only after a withdrawal was in progress, seems a bit back to front, then I guess another 5 days on top of that? To actually pay it? Most platforms verify your identity first before allowing a withdrawl and the whole process takes 72hrs on most casino sites. Have screen shots of all communications and verification. Will update when verification is complete and how long that whole process took

At least there has finally been some real progress here, the $2,200 was moved from the bonus balance to your real balance, so that original issue appears to have been corrected.

The situation now is really about verification and the withdrawal itself. Since you have already submitted the requested documents and they told you verification should take another 2–3 days, I would give them that timeframe for now.

I agree that asking for verification only after the withdrawal has been submitted can feel a bit backwards, especially after you had already spent so long trying to get the bonus balance corrected. Still, additional KYC before processing a withdrawal is not unusual by itself.

What matters now is whether they actually complete the verification within the timeframe they gave you and then process the withdrawal without another long delay.

Keep the withdrawal active and don’t cancel it unless they specifically instruct you to do so for a valid reason. If the verification or withdrawal starts dragging on again well beyond the stated timeframe, then I think it would be reasonable to escalate the case with us.

And if you post any screenshots of the verification process here, make sure bank details, addresses, document numbers and other personal information are hidden.