Jamslots Casino – generel debat (side 2)

They have missed the deadline for verification on Friday and withdrawl was the same day, they have now gosted me and my balance is still sitting in pending mode. I thought I would give them a few more days to do the honorable thing and complete my verification and withdrawal, they are now not responding

They have failed to respond since the deadline on Friday 6th november

I can see from your screenshots that your NZ$350 withdrawal was submitted successfully and that Jamslots states withdrawals can take 1 to 5 business days, depending on the method. I can also see that their agent said on November 5 that the matter had been passed to the finance team and that you would receive an update shortly.

It is understandable that you expected an update once the stated timeframes had passed. However, the screenshots do not show that the withdrawal was rejected or cancelled, only that it is still pending.

Please keep the withdrawal pending and do not use the balance. If the casino continues not to respond and you cannot get the matter resolved directly, you can submit a complaint with us.