1 år siden
Hvis du vil diskutere noget i relation til Joker8 Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
Joker8 Casino – generel debat
1 år siden
God eftermiddag, jeg tror, jeg er et andet offer for rabidi nv kasinoer, nemlig joker8 (www.1joker8.com), jeg lavede en indbetaling, jeg foretog en udbetaling. Så bad jeg om kontoannullering, og udbetalingen blev annulleret. Så siger de at hævningen skal være manuel, dette den 16/01, i chatten siger de at jeg skal sende en mail og at de sender den videre til økonomiafdelingen. Efter et par dage modtog jeg en e-mail om, at den manuelle overførsel ikke blev foretaget på grund af årsager til, at iban var forkert, for at sende bevis. Jeg sendte beviset omkring 4 gange, og chatten sagde altid, at alt er i orden og vil blive behandlet. I går modtog jeg en e-mail, der informerede mig om, at udbetalingen skal ske til en skrill-konto, jeg foretog indbetalingen via mbway, og jeg kan foretage udbetalinger via bankoverførsel. Jeg lavede en skrill konto, sendte data og svaret er at alt er ok og behandles af økonomiafdelingen.
Når det er sagt, tror jeg, jeg har mistet håbet, det er €401, det er penge, men når jeg ser på folk, der taler om 100.000 og derover, bliver jeg bekymret.
De stjæler åbenlyst, og ingen gør noget.
Redigeret
Automatisk oversættelse:
1 år siden
Hey there!
I see you found another thread about this casino and also managed to submit the complaint as instructed here.
For now, it may seem nothing's actually happening, but you know we are not a Delta Force task Team, complaints require time, so please keep it updated and be patient. Once it's your turn, you'll be notified. 👍
From my point of view, as long as the casino communicates with you, nothing is lost.
1 år siden
Hi, I certainly wouldn't like it either if the chat tells you that everything you've provided is fine and then for some reason the withdrawal doesn't go through. I see you had to use another alternative to withdraw, which is Skrill. Regarding the withdrawal, is it still pending ? When did you make one to this Skrill account ?
Anyway, since you are still in the same circle, I think it was a good move to open a complaint. Let's see where this goes and what our team finds out and resolves. Of course you have to be a bit patient because your complaint is not the only one and Tomas will surely get to you when it is your turn.
Anyway, hope dies last, so don't give up. I'll wish you the best of luck. ☘️
Redigeret
1 måned siden
HEJ, JEG HAR ET AFHÆNGINGSPROBLEM, JEG ANMODET OM AT LUKKE MIN KONTO, OG DE LUKKEDE DEN ALDRIG, SOM RESULTAT MÅTTE JEG SPILLE IGEN OG TASTE 600 EURO, JEG VIL IKKE HA EN KOMPENSATION, GI DEN BARE TILBAGE OG LUK MIN KONTO.
Automatisk oversættelse:
1 måned siden
Hi, this is one of the most sensitive things I would say a casino should definitely take seriously.
You didn't get any response to your request? Have you also had any communication between the casino and you regarding self-exclusion? Did you request it only via live chat or did you also send some emails?
1 måned siden
JEG BER OM DET BÅDE VIA LIVE KOMMUNIKATION OG VIA EMAIL, EFTER DE FORTALTE MIG, AT JEG SKAL SENDE DET DER, OG DER ER INTET SKEDET
Automatisk oversættelse:
1 måned siden
Her er begge mine e-mails!! 
Automatisk oversættelse:
1 måned siden
I see that you wrote to them that you are a gambling addict, which is quite important in such cases. It is sadder if the casino cannot answer you about this and resolve it with you within a period of more than a week.
So our team will try to do that and I hope they will be able to close your account and everything will be fine.
I really hope so.
1 måned siden
JEG VIL IKKE BARE, MIN KONTO SKAL LUKKE, JEG VIL, AT DE TILBAGERET DE PENGE, JEG MISTDEDE I GÅR, SOM KOMPENSATION (600€) OG FOR AT LUKKE KONTOEN, SÅ TROR JEG, JEG ER MEGET RIMMELIG PÅ DEM, JEG MISTDE DETTE PENGE
Automatisk oversættelse:
1 måned siden
Well, this is something that our complaint team will deal with. I'll leave it up to them to decide since I'm the admin of the forum. I hope everything turns out fair. ☘️
1 måned siden
SÅ VENTER JEG PÅ RESULTATERNE
Automatisk oversættelse:
1 måned siden
It's probably wisest. You can certainly keep me informed with any further findings. I'll be glad to see how it develops further.
1 måned siden
Jeg venter da.
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