Karamba Casino – generel debat (side 2)

Som svar på dit spørgsmål, er min konto bekræftet. Nu beder de om mine bankkontooplysninger. Jeg sendte en kontoudtog og bevis på kontohistorik fra BCI Chile bank. De afviste mine udbetalinger via Jetonbank og Skrill. Med venlig hilsen, Wilfredo Anazco, Chile

Okay, so what this means is that you are going through an additional verification step, even though your main account verification is already completed.

Regarding Skrill and JetonBank, I would say that until the casino fully accepts the documents you submitted and completes this extra verification, you likely won’t be able to process withdrawals to those payment methods. That is probably also the reason why your withdrawals were cancelled.

Feel free to keep me updated on any further developments, especially whether the casino accepts the documents you sent or requests anything else.

Hej ven, de fortalte mig, at min konto var bekræftet, de bad om mine bankoplysninger, SWIFT-koden, alt muligt, og så bad de mig om at hæve pengene, som om det var en joke. Jeg kunne ikke igen efter en måned. De er uudholdelige.

Based on the screenshot, I can see there's a message saying that the account type is missing. That's something I would definitely ask the casino to clarify, what exactly do they mean by "account type," and where are you supposed to enter it? I don't really understand it either, because I can't see any field other than the withdrawal amount where you could provide that information.

The details they've asked you for, such as your SWIFT code and bank account information, are fairly standard for a bank withdrawal, so that part doesn't seem unusual.

One more thing I noticed is that you're trying to withdraw 35,000, while the withdrawal limit I saw for the casino is 5,000 per week. That could also be the reason why your withdrawal is being rejected, so I'd recommend asking them about that as well.

If you still can't get a clear answer about either the missing account type or the withdrawal itself, and the casino continues to be unhelpful, then our team is here to assist you since you already have an open complaint. I hope we'll be able to help if the casino doesn't resolve the issue on its own.

Hej, hilsner. Jeg modtog denne e-mail på omkring 5000. Det er i euro. Min konto er i CPL (chilenske pesos), ikke euro.

I understand, in that case there shouldn’t be any issue with the currency difference.

I checked the email from the casino, and they mentioned changing your payment method and suggested that the withdrawal should take around 3–5 days, so I’m curious to see whether that timeframe is actually respected.

I hope you’re able to receive your funds without any further problems. If not, our team will try to assist you since you already have an open complaint. Good luck, and keep me updated.🙂

Hej Jureslav, det her er gået for vidt. Akora beder mig om at satse 50.000 chilenske pesos (omkring 50 euro), før jeg kan hæve. De er svindlere, der udnytter min tålmodighed og driller mig. Jeg vil have mine penge tilbage. De bad mig om at sende dem mine bankkontooplysninger, og at jeg ville modtage dem inden for 5 hverdage. Nu laver de det her trick. Jeg har brug for hjælp. Det her er skandaløst! Hvilken slags casino er Karanba? De er tyve. Tak.

Du har ventet i over en måned, svindlere sagde aldrig, at der var en udbetalingsgrænse

What I find interesting is that they first told you they needed your bank details so they could send you the money, and now they have suddenly changed their explanation and are saying there is a minimum withdrawal amount of 50.

I do not think that amount is particularly low. I know some casinos do have minimum withdrawal limits. I do not know if all of them do, but I have seen it quite a few times. Usually, though, the minimum amount is something like 10 euros that a player can withdraw. That is why it surprises me that they only told you about this now.

So they do not mention this anywhere in their Terms and Conditions, right? If not, then definitely mention it to our complaint team. They will continue investigating your case and do their best to help you.

Hej, hilsner. Jeg fortalte dig, at de er svindel, og at de beder om et beløb på 53.000 (ca. 50 euro) for at kunne hæve. Kan du sende en e-mail for at anmelde dem for svindel?

Hej, har du kontaktet Karanba, fordi de har nævnt min sag?

Send mig venligst en e-mail til denne adresse for at indgive en klage mod disse tyve.

Hej, hilsner fra Karanba. Jeg har lige hævet penge igen på deres anmodning, beløbet på 54.000 chilenske pesos, som de bad om. Jeg håber, de kan hjælpe mig med at betale. Jeg sender dig e-mailen og beløbet på 54.000. Tak.

Please do not worry. You will be able to see everything in your complaint, including when the casino is contacted and any further communication or updates regarding your case.

Just keep an eye on your complaint. As you can see, the casino has not been contacted yet. Our team first needs to gather all the necessary information from you before reaching out to the casino.

Also, please do not share your personal information on the forum. If you need to post screenshots, make sure to blur or remove any personal details before uploading them so they cannot be misused.

This is a public forum, and you never know who might see that information or attempt to misuse it. So please be careful and make sure to protect your personal information.