Lanista Casino – generel debat

Hvis du vil diskutere noget i relation til Lanista Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hej.

Jeg har en ventende udbetaling hos lanista1.com. Da jeg prøvede at få adgang til min konto i dag, stod der, at den var under gennemgang. De fortalte mig, at kontoen var blevet administrativt blokeret. Jeg skriver fra Spanien. Hvad kan jeg gøre? Tak.

Hi there,

I'm sorry you had such an experience. The way I understand it, you have no idea why the account has been restricted. Frankly, the administrative decisions are more or less designed not to say anything concrete...

Just a question please, is your account blocked due to an ongoing review, or has the review concluded and now the account is restricted, please?

In the first scenario, I'd say we have to wait for the conclusion. In the other situation, we can try to find out the reason.

What do you think?

Hej.

I starten stod der "konto under gennemgang", men kundeservice fortalte mig, at den var blevet suspenderet. De har stadig ikke krediteret min saldo på €101.

Hilsen

Hello, just to make sure I understand correctly, are you still able to log in to your account even though customer support told you that it has been suspended?

To me, those are two different situations. If your account were actually suspended, I would expect you not to be able to log in at all. On the other hand, if your account is simply under review, you may still be able to access it, but the casino could temporarily restrict certain actions, such as making withdrawals, while they complete their checks.

Of course, it would be best to know exactly what they are reviewing. Unfortunately, in situations like this, casinos usually do not tell the player much, if anything, until the review is complete.

I have two questions, how long has your account been under review?

You also mentioned that €101 was not credited to your balance. Does that mean you made a deposit and the funds never appeared in your casino account, or were you trying to withdraw €101 and the withdrawal was not processed?

Godmorgen.

Når jeg prøver at logge ind, står der "konto under gennemgang." Men det vigtige er, at de har hævet min saldo, og den er tilbage på min konto.

Men jeg kan ikke få adgang til det. Jeg forstår ikke, hvorfor de gør det. At indbetale penge og spille er slet ikke noget problem, men at hæve dem må være, at de ikke kan lide det.

Hilsen og tak

Okay, do you know why your account is under review? Has the casino given you absolutely no explanation and you only see this message displayed on your account?

I would probably give it some time for now, but if it continues for a longer period and the casino doesn't get back to you, I would definitely come back here and let me know. We can then try to help you by opening a complaint.

Hej godt.

Kontoen er stadig under gennemgang, og jeg kan ikke få adgang til den.

De gav ingen grund til at suspendere det. Men nå, i det mindste kunne jeg hæve min saldo.

Tak

Okay, just so I can clarify everything, do you no longer have any money in your casino account because the casino paid it out to you? Or do you still have the €101 in your account?

Hej.

Casinoet har allerede betalt mig de penge tilbage, jeg havde der, og jeg kan ikke få adgang til kontoen.

Tak

That is the most important thing. 🙂

Hope also your account will be up in the meantime.

If not, you will have to find other casino I believe.