Legiano Casino – generel debat (side 15)

Godaften og jeg har ventet i dagevis på at modtage €500. Generelt ved jeg ikke om jeg kommer til at spille på dette casino igen, jeg er konstant bekymret for om vi får vores penge.

Men se bare på mine tests og deres svar, og de løgne, de har fortalt mig. Jeg mener, bogstaveligt talt, de har grinet af mig. Det er bare det, at jeg var klog og tog alle slags beviser.

Hej

Vent nu og se hvad der sker, du har allerede indsendt en klage... det nytter ikke noget at poste det samme igen og igen...

Jeg forstår din frustration, men det hjælper dig overhovedet ikke. Tværtimod vil casinoet så lukke sig helt af...

Jeg fik også mine penge ved hjælp af CasinoGuru...

Og vi forbliver de samme, uden at en eneste euro bliver returneret. Det er utroligt, men sådan er det.

Kan anbefale til alle

Registrer dig hos Tsars Casino... ingen problemer med ind- og udbetalinger... verificeret inden for 3 minutter... spillet i mandags, udbetalt €9.000, penge var på min konto i går med øjeblikkelig overførsel... daglig udbetalingsgrænse €5.000

Jeg er selv ude af Legiano...Jeg har ikke brug for besværet...

Hello, I'm french

I would like to report the unfair closure of my account at the LEGIANO casino.

On March 26, 2025, I won 4,000 EUR at Legiano.

I continued to play by placing sports bets, and my account currently has over 6,300 euros.

I had forgotten, due to the fatigue of the frantic gambling, that I had placed a sports bet.

I contacted the chat the next day to report a decrease in my balance, suspecting my husband, but ultimately I had remembered that I was the one who had placed the sports bets, that no one had touched his account, and that I was indeed the only one with access to his casino account.

The casino froze the account, putting it on "review" for several weeks.

 During the investigation, I contacted Legiano support via chat and email to state that I was the only one with access to their account and that, due to fatigue from intensive gaming, I had mistakenly contacted support via chat to report suspicious bets.

I explained via email and chat that these bets had indeed been made by me and that no one had access to my confidential Legiano account.

 On April 16, 2025, Legiano Casino sent a message to indicate the closure of the investigation and the removal of doubt, stating that: "The investigation did not reveal any hacking anomalies or suspicious activity by a third party," confirming that I have always been the sole user of the account...

---- Message from Legiano on April 16, 2025

Amélie (Legionnaire)

April 16, 2025, 2:59 PM UTC+3

Dear C***Christelle,

Please note that the review of the actions and information relating to your account did not reveal any anomalies or suspicious activity by a third party.

 We ask that you provide us with photos of the following verification documents:

ID

Payment Method

Withdrawal Account

Once we have received all the documents, we will verify them and proceed with reopening your account.

We thank you for your cooperation.

We also strongly recommend changing your password every three months for additional protection.

------

The casino is asking for your ID card, credit card, and bank details.

I am sending the requested documents.

 On April 20, 2025, I received an email informing me:

"Please note that, following the administration's decision, your account has been closed without the possibility of reopening."

-----Message from Légiano on April 20, 2025

Ryver (Legionnaire)

April 20, 2025, 11:45 PM UTC+3

Dear Christelle P****

Thank you for contacting our customer service.

We hope you are well!

We apologize, but we currently do not have a native speaker available to respond to your message. In order to respond quickly, we will respond in English. Thank you for your understanding andpatience. Please note that, following the administration's decision, your account has been closed without the possibility of reopening.

 For any questions, please do not hesitate to contact us by email at support@Legiano.com or via live chat.

Sincerely,

Customer Service

------

Legiano Casino is closing my account without any legitimate reason, even though in the previous message dated April 16, 2025, the casino confirmed that my account activity was normal.

My Legiano account balance exceeds 6,300 euros.

I request that Legiano unblock my account and allow me to withdraw my money.

I filed a complaint on Guru by sending:

- a screenshot of the email dated April 16, 2025 regarding the end of the investigation and request for documents.

- a screenshot of the email dated April 20, 2025 regarding the closure of my Legiano account with 6,300 euros on it.

- the PDF sent to Legiano with my ID card, my bank details, and my bank card. 

I hope you can help me.

Sincerely,

Christelle

Hello and thank you for your report.

Without further ado, I think you should complain—like many players have before you. Our colleagues will consider the situation and, if possible, will also try to find some options. I believe that this particular casino is on the brink of a breakdown in constructive communication. It appears that they are once again aiming to resolve players' issues. Colleagues from the complaint—and a few other teams too—are still trying to stay in touch with the casino representatives and resolve every delayed or complicated payment.

So, hopefully the complaint should be addressed and explained.

Det er på nogen måde uacceptabelt at klage over at få de penge, vi har tjent. Når vi laver en indbetaling er der ikke noget problem, så hvorfor tager de så lang tid?

Hello,

Well, I can confirm that this casino has delayed withdrawals, so I guess things will start improving once they catch up with all players in line. My opinion? It is quite a long road.

Glad to see you already lodged the compalint - good step. Try to hold on, please.

Jeg har klaget, men jeg forstår ikke hvorfor denne forsinkelse. Jeg kan ikke være bange for, hvornår jeg får mine penge.

I understand the frustration, and I really admire your determination. Anyone who is interested may browse your proofs and make up his mind. Under the current circumstances, I guess there is not much else to say, since we all know they are delayed and eventually have been avoiding straight answers. However, as far as I know, my colleagues have caught up with new contacts there and their approach seems promising so far. We hope to resolve the complaints.

I suggest you read this thread. That's the shortest way to get the answer to the "how is this possible?" question. It is happening; the rest really is not relevant anymore. what matters is that the casino has become cooperative again. That's excellent news!

Hvad mener du med samarbejde?

Just wait, please. No one will give you a precise date; however, the complaint in most cases helps to get paid in the end.

Fordi de opererer korrupt og på en snavset måde mod deres klienter, disse og deres søsterhuse, er jeg fuldstændig enig med dig, du er nødt til at bede dem om at give dig dine penge, som ikke tilhører dem, hvis det er nogen trøst, har jeg været siden den 30. marts til i dag, den 24. april, uden at have modtaget en eneste euro af mine penge med det konstante svar, at det er en usædvanlig forsinkelse af flere tusinde euro, jeg har haft en uvant forsinkelse af. Jeg er endda blevet syg, jeg ønsker dig held og lykke.

Jeg indgav min klage til guru, jeg håber, at Legiano vil åbne min konto

Hvor mange penge har du hævet? De indsatte det på min konto for 2 uger siden.

Ikke noget med Legiano, men med dets søsterselskab Viperwin hævede jeg €1.500 den 30. marts, €500, den 31. marts, €500 og den 1. april €500.... Jeg har ikke modtaget noget som helst i dag, den 24. april, fuldstændig overvældet, indigneret og snydt.

Har du indgivet en klage???