Hej, jeg er fransk
Jeg vil gerne rapportere den uretfærdige lukning af min konto hos LEGIANO casino.
Den 26. marts 2025 vandt jeg 4.000 EUR hos Legiano.
Jeg fortsatte med at spille ved at placere sportsvæddemål, og min konto har i øjeblikket over 6.300 euro.
Jeg havde glemt, på grund af trætheden af det hektiske gambling, at jeg havde placeret et sportsvæddemål.
Jeg kontaktede chatten dagen efter for at rapportere et fald i min saldo, idet jeg havde mistanke om min mand, men i sidste ende havde jeg husket, at det var mig, der havde placeret sportsvæddemålene, at ingen havde rørt hans konto, og at jeg faktisk var den eneste med adgang til hans casinokonto.
Kasinoet frøs kontoen og satte den på "gennemgang" i flere uger.
Under undersøgelsen kontaktede jeg Legianos support via chat og e-mail for at oplyse, at jeg var den eneste med adgang til deres konto, og at jeg på grund af træthed fra intensivt spil ved en fejl havde kontaktet support via chat for at rapportere mistænkelige væddemål.
Jeg forklarede via e-mail og chat, at disse væddemål faktisk var blevet foretaget af mig, og at ingen havde adgang til min fortrolige Legiano-konto.
Den 16. april 2025 sendte Legiano Casino en besked for at indikere lukningen af undersøgelsen og fjernelsen af tvivl, hvori den anførte, at: "Undersøgelsen afslørede ikke nogen hacking-anomalier eller mistænkelig aktivitet fra en tredjepart," hvilket bekræfter, at jeg altid har været den eneste bruger af kontoen...
---- Besked fra Legiano den 16. april 2025
Amélie (legionær)
16. april 2025, 14:59 UTC+3
Kære C***Christelle,
Bemærk venligst, at gennemgangen af handlingerne og oplysningerne vedrørende din konto ikke afslørede nogen uregelmæssigheder eller mistænkelig aktivitet fra en tredjepart.
Vi beder dig give os billeder af følgende verifikationsdokumenter:
ID
Betalingsmetode
Udbetalingskonto
Når vi har modtaget alle dokumenter, vil vi bekræfte dem og fortsætte med at genåbne din konto.
Vi takker for samarbejdet.
Vi anbefaler også kraftigt, at du ændrer din adgangskode hver tredje måned for yderligere beskyttelse.
------
Kasinoet beder om dit ID-kort, kreditkort og bankoplysninger.
Jeg sender de ønskede dokumenter.
Den 20. april 2025 modtog jeg en e-mail med besked om:
"Bemærk venligst, at din konto efter administrationens beslutning er blevet lukket uden mulighed for genåbning."
-----Besked fra Légiano den 20. april 2025
Ryver (legionær)
20. april 2025, 23:45 UTC+3
Kære Christelle P****
Tak fordi du kontaktede vores kundeservice.
Vi håber du har det godt!
Vi beklager, men vi har i øjeblikket ikke en native speaker tilgængelig til at svare på din besked. For at kunne svare hurtigt, svarer vi på engelsk. Tak for din forståelse og tålmodighed. Bemærk venligst, at din konto efter administrationens beslutning er blevet lukket uden mulighed for genåbning.
For eventuelle spørgsmål, tøv ikke med at kontakte os via e-mail på [email protected] eller via live chat.
Med venlig hilsen
Kundeservice
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Legiano Casino lukker min konto uden nogen legitim grund, selvom kasinoet i den tidligere meddelelse dateret 16. april 2025 bekræftede, at min kontoaktivitet var normal.
Min Legiano-kontosaldo overstiger 6.300 euro.
Jeg anmoder Legiano om at ophæve blokeringen af min konto og tillade mig at hæve mine penge.
Jeg indgav en klage over Guru ved at sende:
- et skærmbillede af e-mailen dateret den 16. april 2025 vedrørende afslutningen af undersøgelsen og anmodning om dokumenter.
- et skærmbillede af e-mailen dateret den 20. april 2025 vedrørende lukningen af min Legiano-konto med 6.300 euro på.
- PDF'en sendt til Legiano med mit ID-kort, mine bankoplysninger og mit bankkort.
Jeg håber du kan hjælpe mig.
Med venlig hilsen
Christelle
Hello, I'm french
I would like to report the unfair closure of my account at the LEGIANO casino.
On March 26, 2025, I won 4,000 EUR at Legiano.
I continued to play by placing sports bets, and my account currently has over 6,300 euros.
I had forgotten, due to the fatigue of the frantic gambling, that I had placed a sports bet.
I contacted the chat the next day to report a decrease in my balance, suspecting my husband, but ultimately I had remembered that I was the one who had placed the sports bets, that no one had touched his account, and that I was indeed the only one with access to his casino account.
The casino froze the account, putting it on "review" for several weeks.
During the investigation, I contacted Legiano support via chat and email to state that I was the only one with access to their account and that, due to fatigue from intensive gaming, I had mistakenly contacted support via chat to report suspicious bets.
I explained via email and chat that these bets had indeed been made by me and that no one had access to my confidential Legiano account.
On April 16, 2025, Legiano Casino sent a message to indicate the closure of the investigation and the removal of doubt, stating that: "The investigation did not reveal any hacking anomalies or suspicious activity by a third party," confirming that I have always been the sole user of the account...
---- Message from Legiano on April 16, 2025
Amélie (Legionnaire)
April 16, 2025, 2:59 PM UTC+3
Dear C***Christelle,
Please note that the review of the actions and information relating to your account did not reveal any anomalies or suspicious activity by a third party.
We ask that you provide us with photos of the following verification documents:
ID
Payment Method
Withdrawal Account
Once we have received all the documents, we will verify them and proceed with reopening your account.
We thank you for your cooperation.
We also strongly recommend changing your password every three months for additional protection.
------
The casino is asking for your ID card, credit card, and bank details.
I am sending the requested documents.
On April 20, 2025, I received an email informing me:
"Please note that, following the administration's decision, your account has been closed without the possibility of reopening."
-----Message from Légiano on April 20, 2025
Ryver (Legionnaire)
April 20, 2025, 11:45 PM UTC+3
Dear Christelle P****
Thank you for contacting our customer service.
We hope you are well!
We apologize, but we currently do not have a native speaker available to respond to your message. In order to respond quickly, we will respond in English. Thank you for your understanding andpatience. Please note that, following the administration's decision, your account has been closed without the possibility of reopening.
For any questions, please do not hesitate to contact us by email at [email protected] or via live chat.
Sincerely,
Customer Service
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Legiano Casino is closing my account without any legitimate reason, even though in the previous message dated April 16, 2025, the casino confirmed that my account activity was normal.
My Legiano account balance exceeds 6,300 euros.
I request that Legiano unblock my account and allow me to withdraw my money.
I filed a complaint on Guru by sending:
- a screenshot of the email dated April 16, 2025 regarding the end of the investigation and request for documents.
- a screenshot of the email dated April 20, 2025 regarding the closure of my Legiano account with 6,300 euros on it.
- the PDF sent to Legiano with my ID card, my bank details, and my bank card.
I hope you can help me.
Sincerely,
Christelle
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