Legiano Casino – generel debat (side 42)

Hello, I understand that the card expiration was probably added wrongly. As far as I know, I was never required to fill in the card expiration date while withdrawing, so this news sounds surprising to me. I'm not sure the casino has to do that either, but I guess they could fix it now that the problem is known thanks to your efforts.

In any case, to me it seems that the bank explained the problem; that's a positive development. You mentioned that you sent an email a few days ago, and honestly, they need to resolve that. You know, we have no direct way of resolving something like this immediately; first of all, the casino has 14 full days to find solutions on their own. May I know how long you have been dealing with this matter, please?

Jeg har spillet på Legiano Casino i et år, og jeg har en sejrsrække, men jeg er bekymret på grund af anmeldelserne af dette casino…

Jeg er niveau 5, og jeg har været i stand til at hæve det maksimale beløb for denne måned. Men jeg har meget mere ... er der nogen måde at få større hævninger på? Kan du hjælpe mig?

Hi,

If you have been playing there for such a long time and have never had any problems, I would not worry unnecessarily about something that may never happen.

You mentioned that you have always received everything you were supposed to and that there have been no issues so far. If that continues to be the case, I would expect things to remain the same.

And if you do run into a problem in the future, our team is always here to try to help if possible.

Regarding higher withdrawal limits, I would recommend contacting the casino directly and asking whether there is any way to increase your limits, rather than simply relying on levelling up your account.

From what I know, higher withdrawal limits are often connected to a player's VIP level, but I cannot say whether that is the case here. I would definitely ask the casino directly if you want to find out what options are available.🙂

Hej,

Jeg er ikke sikker på, om dette er det rigtige sted at spørge, men Legiano har ikke krediteret mine gevinster. Jeg vandt 200x hos Crazy Time i dag, og pengene var på min spillerkonto i et par sekunder og forsvandt derefter igen (€237,20). Er der nogen, der ved, hvem jeg kan kontakte? Supporten siger, at det tager 24 timer, men jeg har læst et par gange, at nogle mennesker har mistet gevinster på denne måde og endt med ingenting. Med det beløb synes jeg, det er for meget at bare acceptere.

Jeg brugte over en time på at diskutere med supporten tidligere, og de blev ved med at sende den ene AI-besked efter den anden ud og ignorerede alle mine beviser, inklusive skærmbilleder fra selve CrazyTimes chatsupport.

Hey there, don't worry; you're on the right forum. I understand one may think the money is to be lost, but on the other hand, support told you it took 24 hours to check, so how about giving them some time to come up with a solution? You know that the standard chat "support" has no real way of giving you any details; this is a technical issue that usually needs to be escalated, sometimes to the game provider. Waiting for the email or the technical support to respond seems like the best option. Hang in there and keep me posted, please.

I had a very bad experience with Legiano, it seems like a scam.

I played a lot of spins with 0,20 Euro bet. Everything was OK. Not won, but the spins were without any problems. Then I have bought bonus game of Bonanza Megaways for 90 Euros (12 spins with increasinf multipliers). At this moment it begun to be very strange. During the spins which saw good, the connection lost gone. After reconnecting it was not to see how the spin ended. For example spin 3, connection lost, after reconnecting nothing to see from the spin 3. Three times as the spins saw good, the connection gone lost. The spins with no win, or with little win were OK, connection did not go lost. I have tried to chat, three hours long no answer. I have sent an email, no answer received. The next day I could chat with anyone, who said everything is fine. Of course I could not get an evidence, then the connection lost 3 times for one-two seconds.

It was a very strange experience which lets me believe that something smells bad with this casino.

I advice everyone to avoid this casino.

Oh, I get it. Such disturbances may raise a few questions, right? Thanks for sharing. It's really interesting that only the spins with possible bigger winnings were affected, or at least that's what I understood. I wonder now, can you see all those spins from the special feature somewhere in the gaming history in the account?

That could at least show the official outcomes in a written form.

Well, I understand trusting one's own guts is part of the game.

I requested a $50 withdrawal from Legiano more than 80 hours ago and still haven’t received the money. Support keeps repeating the same replies: "the delay is caused by the payment provider and is outside our control", "your account is fine", "the request is active and progressing as it should".

No clear timeline, no transaction ID, nothing concrete. Even for such a small amount they continue to delay with the same copy-paste answers.

I’ve attached screenshots of the conversation as proof. This is not acceptable.

Tak, jeg vil implementere dette.

Hello, frankly, this casino has a history with the delayed payment just mentioned on the forum. It was in the past due to 3rd party payment providers, but I guess an operator with that experience would be prepared for it in the future. Casinos really don't have a steal or stall with such a low withdrawal amount, but I know how it feels from your perspective. Simply put, delays are a recurring matter for this casino. Please be patient. As far as it seems, there are no obstacles, just the delay we are aware of. 😐

Pretty much fits the overall user feedback from the casino review: "Games appear to be a balanced experience, with roughly equal positive and negative feedback. However, customer support and payments draw significant criticism from reviewers."