Legiano Casino – generel debat (side 41)

I hope that our team will be able to help with your complaint then, because that is a really long time to wait.

Is this your first withdrawal from this casino, by the way?

Nej, jeg har allerede hævet penge uden problemer. Men nu, pludselig, har jeg modtaget et stort beløb, og de har blokeret mine hævninger og bedt mig om at bekræfte min konto, og jeg venter stadig.

Hello, maybe it would be good to mention that in certain situations, separate verification is sort of a standard casino action. When a player wins a significant amount, casinos typically verify that the win complies with all terms and conditions, often consulting associated game providers to review the game rounds. From a player's perspective, it makes sense to feel a bit hesitant and worried, and our colleagues, the mediators, will assist you through the complaint. While those checks may be necessary, all associated steps should be explained to the player to avoid confusion.

Well, I have a feeling that this is actually the weak spot for this particular casino, though.

Jeg forstår selvfølgelig godt, at de gennemgår alt, men jeg ved ikke, om de vil sige noget, for jeg var på det højeste VIP-niveau, og da jeg vandt en stor præmie, sænkede de pludselig mit niveau og lod mig kun hæve €500 om dagen. Jeg kunne hæve op til €8000, og så blokerede de det for verifikation, og sådan har det været lige siden.

Mine udbetalinger er stadig blokeret.

Oh, I see. Well, let's put aside the checks and verification, but quite often I come across players mentioning a sudden VIP status drop after a major win. It is actually in most cases associated with the withdrawal requests, which lower the players' VIP score. Those mechanics very commonly favor wagering and depositing more than withdrawing. So even though it may feel sudden, the point is that the level drop when bigger withdrawal request is submitted and no other actions like deposits or wagering occur. 🙁

Considering that some VIP or better say loyalty, programs attract players by increased withdrawal limits, I'm still quite hesitant to those offers. For me personally, withdrawal limits mostly based on spending are not that rewarding.

Hopefully the money will fully be withdrawn without unnecessary delay.

Okay, fint. Lad os håbe, du kan hjælpe mig med at løse dette. Tak.

Sure, the complaint is just the right step. And if you want to stay in touch while here on the forum, you are very welcome to do so.

I have to bid you a farewell for now, but I'll keep an eye on you; I'll be back on Monday. Post anything you want to say, please. Have a great weekend and maybe try to distract yourself a bit.

Okay, tak.

Hej, angående min sag, har alt været det samme siden 17. marts. De har ikke verificeret min konto, og udbetalinger er blokeret, og de fortæller mig altid det samme. Jeg ved ikke, hvad jeg skal gøre længere.

Oh, I hope this is not the same situation we were in four or more months ago. Well, the best approach is to get prepared for the longer run.

This casino in the past showed us how very much delayed KYC and withdrawals are possible. Therefore, patience will be the key. A positive thing is that the casino paid if the players resisted long enough without cancelling the withdrawals. Let's stay in further touch and walk this through together. You have such a nice sum in your account, so it might be quite challenging, but I'm optimistic since there are no indications of rule breaches or anything else that could potentially complicate the process.

Hej, lige i går modtog jeg en besked fra dem om, at mit ID var blevet bekræftet, men fakturaen, jeg sendte, blev ikke accepteret, og de har bedt om en ny. Jeg har allerede sendt den, og der står, at den vil blive bekræftet om 24 timer, men sidste gang stod der det samme, og jeg ventede næsten en måned. Jeg håber, det går hurtigere.

I also hope this will be much faster. In any event, I would say that you are doing a very good job of reading the situation because you are providing documents in spite of the casino's obstacles and are taking the best possible action. Could you tell me what appeared to be a problem with the initial invoice? I want to make sure that you received at least useful information from the casino after a month of waiting.

Nej, de har ikke fortalt mig noget. Jeg har fået en notifikation, der bliver verificeret, og som beder om en ny faktura, men det er alt, hvad de har sagt. Jeg håber bare, at det ikke tager for lang tid.

That's not a very systematic working process; what do you think? Let's just hope this attempt will pass, but if not, I would insist on getting a direct explanation. I believe that addressing this perfectly reasonable request is essential.

Well, we will be here to see what comes next.

Jeg håber, det er hurtigt.

Hej, kan nogen hjælpe mig? Ingen svarer mig her, og på casinoet siger de altid det samme.

Halvanden måned til at bekræfte min postadresse. Kom nu! Det her er en joke, ikke? Jeg er så træt af at blive fortalt, at jeg skal være tålmodig, det er alt, hvad de nogensinde siger.

Fordi der ikke er nogen løsning.

Hello, honestly, no one promised you a quick solution. 🙁I'm sorry, but as you can conclude, the complaint turns over on a weekly basis; this is shown by the timer. The complaint is active and the casino as well as the mediator are both responsive in the thread.

So no, it's not a joke and you have to be patient, I'm afraid.

Tak

You are welcome.

Even though it takes some time, the process is under control and hopefully it won't take longer than necessary.

Hang in there, please.